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#563 - Keeps losing all it's settings when closing Outlook

Closed Bug? created by grant Verified Purchase 2 years ago

Really a BIG problem, I'm about to request my money back as it's a hassle putting in the configuration each time I start Outlook. It shouldn't be too hard to get it to save the settings .. really!!

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi grant,

    We are aware of this Issue and are currently treating it as a high priority. The next Outlook Plugin release should resolve some of the issue's causing a loss of settings. Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #563. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    The settings loss bug should be resolved in 3.0.7. Let me know if you still encounter issues and we will re-open the case.

  3. 1reason member avatar

    1reason Verified Purchase

    2 years ago

    Do we have to uninstall and reinstall to get the update to work?

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