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#620 - Error While Archiving
This plug-in still doesn't work after upgrade 3.07. I get an error every time I try to archive "There was an error while archiving" I am running PHP 5.4
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7 years ago
Look. I see you charged me for this the other day but it isn't working! Someone could at least reply to my message please!
7 years ago
I have the same exact error. Those guys are not replying to me either. Additionally, I can't view the custom modules in the list that appears in settings. I posted a ticket more than a week a go. No answers
7 years ago
Hi ben,
Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #620. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.
7 years ago
Can you point me to an article which describes how to do this please?
7 years ago
As per this article https://support.office.com/en-us/article/What-is-the-Enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5
I enabled logging from file\advanced\other but the temp file shows nothing after replicating the error. (No setting for debug)
I also have the error level inside the plugin set to debug but I cant find where it's reporting too.
7 years ago
Hi Ben,
I've sent you an email with instructions on "DEBUG" logs and a test build.
7 years ago
I have purchased and installed this plugin and have the same error. I can provide details as requested.
7 years ago
This issue should now be resolved in v3.0.9 of the plugin. Please let us know if you have any further issues. Thanks
7 years ago
I have upgraded to a VPS Server and to PHP7, I am getting a "500 Server Error" when I try to archive. I have run the Permissions Checker Script. Is there anything else I can check. Did you receive my logs?
7 years ago
Any joy?