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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#620 - Error While Archiving

Closed Bug? created by ben 2 years ago

This plug-in still doesn't work after upgrade 3.07. I get an error every time I try to archive "There was an error while archiving"
I am running PHP 5.4

  1. ben member avatar

    ben

    2 years ago

    Look. I see you charged me for this the other day but it isn't working!
    Someone could at least reply to my message please!

  2. joseciccio member avatar

    joseciccio

    2 years ago

    I have the same exact error. Those guys are not replying to me either. Additionally, I can't view the custom modules in the list that appears in settings. I posted a ticket more than a week a go. No answers

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi ben,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #620. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  4. ben member avatar

    ben

    2 years ago

    Can you point me to an article which describes how to do this please?

  5. ben member avatar

    ben

    2 years ago

    As per this article https://support.office.com/en-us/article/What-is-the-Enable-logging-troubleshooting-option-0fdc446d-d1d4-42c7-bd73-74ffd4034af5

    I enabled logging from file\advanced\other but the temp file shows nothing after replicating the error. (No setting for debug)

    I also have the error level inside the plugin set to debug but I cant find where it's reporting too.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Ben,

      I've sent you an email with instructions on "DEBUG" logs and a test build.

      • SuiteCRM Outlook Plugin Team
  6. michaelcoates member avatar

    michaelcoates Verified Purchase

    2 years ago

    I have purchased and installed this plugin and have the same error. I can provide details as requested.

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    This issue should now be resolved in v3.0.9 of the plugin. Please let us know if you have any further issues. Thanks

    • SuiteCRM Outlook Plugin Team
  8. ben member avatar

    ben

    a year ago

    I have upgraded to a VPS Server and to PHP7, I am getting a "500 Server Error" when I try to archive. I have run the Permissions Checker Script. Is there anything else I can check.
    Did you receive my logs?

  9. ben member avatar

    ben

    a year ago

    Any joy?

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