Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
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| Support Cases | Author | Status | Type |
|---|---|---|---|
| #5521 Exchange ActiveSync - Dear SalesAgility, is your plugin compatible with Exchange ActiveSync? I've two Users, one using Ou | Lion Solution | In Progress | General Question |
| #5515 Merging Licenses from Version 3 to Version 4 - My client has two licenses for version 3 and one license for version 4. Is it possible to merge the | sviluppo | Closed | General Question |
| #5512 Method not allowed issues - Method not allowed not showing showing this Not Found  does not allow installing "XML" Add-in - "Manifest.xml is not a valid Office add-in" | admin5 | Open | Installation |
| #5481 requesting older version - Please send me a link to the older version of the plugin, which can be used without an exchange serv | prohmann | Closed | Installation |
| #5471 Error installing plugin in Outlook - Hello everyone. I followed the manual for installing the Plugin in Outlook, from downloading the m | adm1 | Closed | Bug? |
| #5470 Problem with authentication - Hello, I have a problem as shown in the picture. I have purchased the trial version and managed to l | Andrzej Pawłowski | Closed | General Question |
| #5455 SuiteCRMy Outlook Add-In Version 3.0.22.0 - Hello we are looking to download SuiteCRMy Outlook Add-In Version 3.0.22.0 but we can’t find it on | NordicJones | Closed | General Question |
| #5427 Bug ? On Outlook Web - Hello,I have this error : ![Capture d’écran 2024-07-19 à 08.22.18.png](https://store.suitecrm | Quentin | In Progress | Bug? |
| #5423 Plugin "forgets" license key - As already described in [Ticket #4909 - Licence key wiped from plugin admin screen](https://store.su | bayoonet | In Progress | Bug? |
| #5414 Testing manual archiving in Outlook Plugin - Dear all, We recently completed the installation of the plugin and we are testing the manual arch | grammateia | In Progress | General Question |
| #5411 Problems with Plugin Installation - Dear All, We recently downloaded the plugin and we are trying to install and use but we experienc | grammateia | Closed | Installation |
| #5403 Outlook plugin installation error - dear friends, I cannot install the add-in for outlook 2021, as soon as I try to install the manife | tomashurta | In Progress | Installation |
| #5402 Selected Users Exceeds Licensed Amount - We purchased the SuiteCRM Outlook Plugin for 2 email accounts, but we are unable to add more than on | adm1 | Closed | Installation |
| #5400 Unable to configure plugin on outlook's client - We tried to install manifest on outlook's client but it was unable to continuing install the solutio | gabriellemarques | In Progress | Bug? |
| #5390 Installation procedure outdated for Outlook Web and new outlook is missing - The steps you describe for Outlook Web installation are outdated: https://store.suitecrm.com/docs/Su | bayoonet | Closed | Installation |
| #5387 Plugin does not consider Refresh-Token and is loosing authentication - In our system an Access-Token is valid for 3600 seconds (1 hour), I think this is the system default | bayoonet | Closed | Bug? |
| #5386 Show Plugin Version in Outlook - We updated to the latest Plugin but unfortunately the Plugin does not show any version information i | bayoonet | In Progress | Feature |
| #5380 Official Outlook Plugin currently does not work - In light of the recent Bug #5262, which I see you are working on, should there be a warning that thi | david18 | Closed | Bug? |
| #5319 Sync not working - I installed the plugin on CRM version 8.5.1. It connects to Outlook, but I'm unable to sync. From Ou | mmcginn | Closed | Installation |
| #5318 Version compatability - Will the Official SuiteCRM Outlook Plugin work on SuiteCRM version 8.5.1? | mmcginn | Closed | General Question |
| #5315 Auth-Error after using the plugin a few times - Dear SuiteCRM, I currently have the following workflow: - login - (3-4x) archive a couple of E | Closed | Bug? | |
| #5313 Issues with Outlook plugin - Hello! We have some issues with Outlook plugin. We have some issues with Outlook plugin. I have foll | MateuszMalicki | In Progress | Installation |
| #5303 An authentication error has occurred, please log in again. - Hello Support-Team, I am getting the folowing Warning when I am trying use a Modul: ![warning.JP | Closed | Bug? | |
| #5291 Bi Directional calendar and contacts Sync - Hey Do you have a timeline on when the Bidirectional Calendar synchronization and Contacts synchron | In Progress | Feature | |
| #5273 Stuck on installation - Hello, I would like to try your SuiteCRM Outlook Plugin but I am stuck during the installation at | mg2 | Closed | Installation |
| #5266 Accounts/Billing Contact - Hi Support, Could you please supply the contact details from someone in billing, we would like a | FibreCRM | Closed | General Question |
| #5262 Plugin is loosing authentication - We are using the latest Plugin 4.2.0 with latest SuiteCRM Version 7.14.3. After login the plugin wor | bayoonet | Closed | Bug? |
| #5243 unable to install and configure Plugin and Outlook client - Following the guides as far as the Outlook configuration, and the Outlook Users section is Blank und | jditc | Closed | Installation |
| #5226 Outlook Plugin with Office 2019 - Hello, i cant find the outlookplugin.exe. I have already a old one but this makes a lot of proble | ithelpdesk | Closed | Bug? |
| #5212 Support for Single Sign On (SSO)? - Does the plugin support installs that are using SAML / O365 to login to SuiteCRM? | FibreCRM | In Progress | Feature |
| #5143 License validation of Outlook Plugin disappears - again - Maybe my case is similar to ticket [5048](https://store.suitecrm.com/support/SuiteCRM-official-outlo | bayoonet | Closed | Bug? |
| #5101 Database Error After Module Installation - 8.4.2 - Brand new installation. Following the guide and got as far as selecting licensed users where I get " | purchasing | Closed | Bug? |
| #5089 Sync only new incoming and outgoing messages in V4 - How do we sync automatically only new incoming and sent emails in V4? I mean, without syncing the wh | agiogoli | In Progress | General Question |
| #5079 Have to authenticate each time we have to archive from Outlook - Hi We are trialing the Outlook Addin and each time we have to file an email, we have to authentic | Galaxkey | Closed | Bug? |
| #5076 Errors on automatic sync - ~Tue Oct 31 12:31:23 2023 [120182][db9b61ad-5286-ea1d-2700-5c8693c25481][ERROR] fromUser: Conversion | agiogoli | Closed | Bug? |
| #5050 Suite Crm outlook plugin not working correctly - when i am trying to login it shows me this error **An unknown error has occurred, please check input | Haider | In Progress | Bug? |
| #5048 Validating License key - We had a good validation when I first installed it 20 August, version 4.0.2. In September, the lice | Closed | Bug? | |
| #5040 Location of Source Code - Hello, As V4 of the plugin follows the V3 GNU Lesser General Public License (LGPL) licence model | RakataTech | Closed | General Question |
| #5037 Outlook Calendar Sync pop up error message - TransmitupdateAction'2 Failed error to sync | ron | Closed | Bug? |
| #5033 Forbidden You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe - Hi we were on 4.0.2 but kept getting license error and the Outlook Plugin License Key kept disappea | In Progress | Bug? | |
| #5030 Suite CRM Outlook plugin not working properly and Auto Archiving - it's giving different error messages - sometime no licenses available and sometime it not showing an | ron | Closed | Bug? |
| #4989 Office Pro 2019 - Plugin - Still not able to figure out the loading of the plugin using the custom add-in feature. It doesn't | scott7 | Closed | Installation |
| #4983 SuiteCRM 8 support - what's taking so long? - You market the product as "A complete plugin rebuild developed and maintained by SuiteCRM developers | anttinevalainen | Closed | General Question |
| #4977 Random search results in the plugin, unable to attach Emails to the desired records - We have a large SuiteCRM installation, and a lot of users are working with the Official SuiteCRM Out | bayoonet | In Progress | Bug? |
| #4969 Error message SuiteCRM Outlook Plugin - I have the SuiteCRM Outlook Plugin installed and the SuiteCRM Add-in is also installed in Outlook. | Closed | Installation | |
| #4943 Getting Forbidden when clicking on the Addin icon in Outlook - Hi I am doing a trial for the SuiteCRM Addin. When I click on the "Authentication/Archiving" addin i | Galaxkey | Closed | Installation |
| #4935 Replace a User - Hi Support team, how can I replace a user by another? regards | LWT | Closed | General Question |
| #4926 When will the plugin be compatible with SuiteCRM 8 ? - Hi, I would like to know when the plugin will be compatible with SuiteCRM 8 ? Thanks. | sfaure | Closed | General Question |
| #4924 Email body is not displayed correctly - Suite CRM 7.13.3 PHP 8.0 We have an issue when archiving an email in accounts or any other categ | devteam | In Progress | Bug? |
| #4922 Reinstalling plugin from local test instance to hosted instance? Validation step wonky... - Trying to reinstall plugin within the 30 day trial, but running into resistance in the validation st | rjoung | Closed | Installation |
| #4911 Outlook SAML - When will SAML integration be available for Outlook? | In Progress | General Question | |
| #4909 Licence key wiped from plugin admin screen - Hi, every few days the licence key gets wiped from our admin config on Suite, which then stops manua | jackturner | Closed | Bug? |
| #4905 Problem with user assignment - We have been using their plugin for quite some time with 2 users. Both are licensed and use the plug | asc | In Progress | Bug? |
| #4904 Outlook 2021 does not accept the manifest.xml file as a valid Add-in - I downloaded the manifest.xml file to my laptop for adding the Outlook 2021 desktop. In Outlook, I w | Closed | Installation | |
| #4898 Authentication in Outlook returns "Not Found" - Api under "legacy/Api" - SuiteCRM version: 8.2.4 Installed on Azure with Bitnami (https://docs.bitnami.com/azure/apps/suitec | jespergran | Closed | Installation |
| #4895 subcripiton cancelled - Hi all, regarding the licence key cd67cd7ab391ef958abadf434315f6a8 I have cancelled the subription | agiogoli | Closed | General Question |
| #4885 Version 4 vs Version 3 - Hi guys, I need t install version 3, because I have outlook 2013. I've recevied the keys for t | LWT | Closed | Installation |
| #4877 outlook sync scheduler failure - When checking the outlook sync scheduler created from the plugin. It runs the schedulers but status | ron | Closed | Bug? |
| #4844 Can't get Outlook Plug-in to work - Using Version 7.12.5, Sugar Version 6.5.25 (Build 344). Outlook desktop 365 Follow the steps us | kurt1 | Closed | Installation |
| #4837 License in Test and Prod Environment - Is it possible/allowed to use a license also in a test environment beside the production environment | FLBE | Closed | Installation |
| #4834 outlook plugin - put my outlook plugin license key in and says key does not exist | chriscarabine | Closed | Installation |
| #4833 Outlook Plugin not able to archive when sending a new email or replying to an email - Hello, We were able to get our outlook plugin to work accordingly now, but before we were able to | ron | Closed | Feature |
| #4804 I have no foud authentification tab - According Your manual "Within Outlook, expand the actions on an Email, and select the new SuiteCRM P | MokasIT | Closed | Installation |
| #4793 Unkown Error when configuring Outlook - Could you please tell me how to resolve this "Unknown error" that shows after I've entered my creden | mustafaalmansur | Closed | Bug? |
| #4785 Sync meetings both ways - from / to Outlook - Hello. When I have meetings set to "Both" for sync settings, I am finding that this changes any e | joecardamone | Closed | Bug? |
| #4780 Suite CRM Outlook plugin stopped working after upgrade Cert on Suite server - It was working before upgrade. in one machine it's not loaded completely and another machine givin | ron | Closed | Bug? |
| #4776 Not Supported for SuiteCRM-7.13.x - Hello, Once i install the package, it shows the package not supported for SuiteCRM-7.13.x . Ca | Variance InfoTech Pvt Ltd | Closed | Bug? |
| #4774 The current user is not licensed. Please contact your administrator. ONLY in a specific Microsoft 365 mailbox - We have been using the plugin for a good 2 years. For about 3 weeks we have had the problem that the | asc | In Progress | Bug? |
| #4724 Plug in support associating emails to Opportunities? - When you send an email does the outlook plugin allow you to associate that email with an opportunity | Closed | General Question | |
| #4686 Plugin Compatible with OAuth configuration - With the latest version of SuiteCRM it is possible to configure an OAuth provider for login. Will th | FLBE | Closed | General Question |
| #4680 Getting error in office365 web - Pls see attached file, I am getting this error after installing xml file on office 365. I am usin | nitinaggarwal | Closed | Bug? |
| #4666 Plugin installed - Authentification failure -  - Following the installation instructions failed in Outlook showing the message: "It was not possible | FLBE | Closed | Bug? |
| #4640 Cannot upload modulo in SuiteCrm 7.13 - In the site the supported Version are 7.10.10 to 7.13.0, but i cannot upload SuiteCRM-Outlook-Plugi | ghidonis | Closed | Bug? |
| #4634 SuiteCRM v8 Support - When do you expect to do support version 8? Will it be possible to migrate all data created with the | FLBE | Closed | Installation |
| #4631 activating outlook plugin in outlook - Up to this point, I have successfully installed the available outlook plugin in CRM but It seems lik | hans2 | Closed | Bug? |
| #4607 Only php7.4 is supported, which is now INSECURE (EOL) - Authentication returns "It was not possible to parse your key" with PHP8 or newer, which is a suppor | erlend | Closed | Bug? |
| #4591 Outlook plugin non working - white page - Hello, The outlook plugin on the pc of one of our users is not working anymore We are using office | Italpizza | Closed | Bug? |
| #4540 SuiteCRM Add-In not appearing on outlook desktop - Just purchased and am installing the plugin. I successfully created the xml file and installed the | peter7 | Closed | Bug? |
| #4538 An unknown error has occurred, please check input and try again. / Database failure. Please refer to suitecrm.log for details. - Hello. I have two problems with the plugin installation/configuration: 1) When adding the user un | Impulso Tecnologico | Closed | Bug? |
| #4522 Persistent license key validation issue - Greetings, I have applied the Microsoft Graph API settings to allow for automatic import which s | scottm | Closed | Bug? |
| #4520 Outlook 2019 Desktop - 'Add-Ins' Greyed Out - We can't seem to install the plugin. We upgraded to Outlook 2019 but the 'Add-In' tab is greyed out | jremis | Closed | Installation |
| #4484 Automated Archiving - Azure AD App id/secret help - Hi I want to use automated Archiving so I have setup an Azure account and added an app. But I rea | Closed | Installation | |
| #4481 Manual Archive - Received Date Time? - I am a few days into my free trial and the SuiteCRM Outlook Plugin-in has been successfully installe | scottm | Closed | Bug? |
| #4435 Module loader won't allow uninstall - Hi We are trying to upgrade to 4.0.1 in order to be compatible with v7.12.x - but we are not able | jackturner | Closed | Installation |
| #4426 Current user is not licensed - Hello, When I try to connect from outlook, I have a screen that tells me : The current user i | vince | Closed | Bug? |
| #4415 SuiteCRM Outlook Plugin Error running count query for User List: Query Failed - I just added the Outlook Plugin to SuiteCRM ( Version 7.11.19 Sugar Version 6.5.25 (Build 344) ) the | itdepartment | Closed | Bug? |
| #4411 Support for Single Signon SSO? - Are there any plans to support single sign on implementations? Specifically, if SuiteCRM is SSO-ena | FibreCRM | Closed | Feature |
| #4410 error attaching documents - Hello, I have a problem with the documents that I attach from Outlook mail to Suite CRM. When I fi | joseoutonbouzas | Closed | Bug? |
| #4403 Unable to "Get Add-ins" - Hi, I've done the SuiteCRM manifest part but everyone is having the issue of not being able to cl | Closed | Bug? | |
| #4361 Configuration popup not displaying - Hello, I followed the installation process witch is rather simple. When I click on the "Authenti | vince | Closed | Installation |
| #4284 Outlook 2019 - How can I install my xml on outlook 2019? | nehos | Closed | Bug? |
| #4281 Where can I find Client ID and Client Secret? - I found the tenant ID from Azure portal but couldn't locate client ID and client secret. The guide [ | Closed | General Question | |
| #4277 reinstall SuiteCRM plugin on Windows 11 with Outlook 365 - reuse licence? - Hello dear SuiteCRM team, I purchased a SuiteCRM Outlook PLugin license and successfully used it on | excentos | Closed | Installation |
| #4276 Outlook intstall file missing - Hi I just switched to a new PC, but unfortunately i'm not able to find the install package for the | peter | Closed | Installation |
| #4274 SuiteCRM outlook plugin v4 doesn't work - After following all the steps in the installation guide i get the following message in outlook: | rico | Closed | Installation |
| #4273 error during outlook authentication - Hello, after having performed all the installation steps and the creation of the Password Client | joseoutonbouzas | Closed | Bug? |
| #4247 Unable to authenticate - I have followed the setup instructions and installed the plugin into outlook. I am getting "Client | paul8 | Closed | General Question |
| #4245 unable to connect - i have followed all the process to integrate plugin but i'm not able to get the access token, i als | junaidgemini24 | Closed | Installation |
| #4231 Plugin saying I'm not authorized - Hi We are experiencing difficulties getting the Plugin to work. The plug-in keeps saying the "Out | Televic Digital | Closed | Bug? |
| #4225 Addon not compatible with SuiteCRM 7.12.5 - Hi, Your plugin is not working for the 7.12.5 version. Do you have any other plugin working | fbauer | Closed | Bug? |
| #4215 Unable to install plugin V4 - I'm using Suitecrm V7.11.22 With Infomaniak hosting. Authentification failed in outlook. I trie | damienromanet | Closed | Bug? |
| #4212 ADD-IN ERROR: A problem occurred while trying to reach this add-in - Our SuiteCRM instance (v.7.11.18) resides behind our firewall and is not public, but the manifest fi | franklinian | Closed | Bug? |
| #4195 plugin error outlook - Hello, after the installation of the plugin, the plugin in outlook doesn't work, "plugin error: this | joseoutonbouzas | Closed | Bug? |
| #4192 Does not work - doesnt support 7.12 | run242 | Closed | Bug? |
| #4185 Add users to use plugin is not working - I updated the amount of users in the https://store.suitecrm.com/ for using this plugin. Then I added | NLcom SDS | Closed | Bug? |
| #4168 Outlook plug-in doesn't work with Sute CRM v 8 - Plig-in for integration with Outlook cannot be installed. It's a version which is not compatibile wi | michalslusarczyk | Closed | Bug? |
| #4159 Can't archive the same email twice. First one is overwritten regardless of module - Hello, We use version 4.0 which works fine. Except in this case. **Our goal**: To archive the same | mdelfortrie | Closed | Bug? |
| #4144 proxy settings in suiteCRM - We installed an on-premise instance of suiteCrm in our local intranet; due to strict security polici | lucacolasanti | Closed | Bug? |
| #4142 unbale to install - CheckNetIsolation LoopbackExempt -a -n="microsoft.win32webviewhost_cw5n1h2txyewy" unable to solv | msergeschmitt | Closed | Bug? |
| #4125 SuiteCRM outlook plugin license key issue - Hi Team, We have purchased SuiteCRM outlook plugin version 4.0. We are installing on SuiteCRM | ambit | Closed | Installation |
| #4121 OutookPlugin for 7.12.1 SuiteCRM - Hello, I have installed the SuiteCRM version 7.12.1 and wanted to install the SuiteCRM Outlook pl | ithelpdesk | Closed | Feature |
| #4092 Official Invoice - Hello, is it possible to get a official invoice from my order? Thanks in Advance. Best regard | ithelpdesk | Closed | General Question |
| #4057 Outlook Is not performing well after installing SuiteCRM Paid Plugin - Dear Team, Please take this issue on high priority. We have subscribed Outlook SuiteCRM paid p | ambit | Closed | Feature |
| #4043 Compatibility with SuiteCRM: 8.0.0 - When I upload the Outlook .zip file to my SuiteCRM install I receive the following error: "The uploa | dwiser | Closed | Installation |
| #4042 Error install: "The uploaded file is not compatible with this version of SuiteCRM: 7.12.2" - Hello The v4-Plugin seems not compatible with the actual 7.12.2 version? regards F. Jacober | fjacober | Closed | Installation |
| #4036 Does not validate licenses - After the installation, I enter the license number and click on validate and it does not work Aft | byper2005 | Closed | Installation |
| #4027 Outlook AddIn Error - Hello, I have installed and set up the Outlook AddIn from Suite CRM. However, I always get the a | ithelpdesk | Closed | Installation |
| #4022 Outlook plugin V4 issues with SecuritySuite - We are experiencing the following issues when archiving email with attachments from Outlook using V4 | Italpizza | Closed | Bug? |
| #3969 Archived email format Plugin v4 - Hello The archived emails are not stored in html format, but in plain text. So we are losing al | Italpizza | In Progress | Bug? |
| #3962 Inability to install SuiteCRMAddin_3.0.22,0.msi on MAC - We want to know how to overcome that problem: "Inability to install SuiteCRMAddin_3.0.22,0.msi " on | elenabuglione | Closed | Installation |
| #3956 I can't load quickcrm on my laptop, but I can on my IPAD. - "windows app requires a valid quickcrm license" is the message I receive on the laptop. The ipad loa | richardw | Closed | General Question |
| #3952 Unable to install V4 SuiteCRM plugin - No Valid key + an unknown error has occured,...... - When setting up the plugin on the server Step 5 in installation guide - when typing in license , a | itdrift | Closed | Installation |
| #3938 Support for Single Sign-on - Does the plugin support SAML? | FibreCRM | Closed | General Question |
| #3916 Connect Outlook 2019 with lokal Exchange 2016 - Where ist this installation and configuration described step by step? The main docu is obviosly f | arnold | Closed | Installation |
| #3915 Outlook plugin not working Get Add in error - after following the install instructions I get the below error. "ADD-IN ERROR" | slevan | Closed | Bug? |
| #3903 Unable to set-up the plugin - I've done everything as described, but it doesn't work. Unable to load the plugin in Outlook, asking | gaborkerekjarto | Closed | Bug? |
| #3894 Search Criteria: Boolean and wild cards possible? - Hi, We use the 4.0.0 version which works fine except for one issue. Searching by name ('Search Cr | mdelfortrie | Closed | Feature |
| #3891 Outlook Plugin Authentication Fail - I have completed all the steps in the guide. Everything works until I authenticate in Outlook itsel | GaryChapman | Closed | Bug? |
| #3885 manifext.xml - Hi there, is it possible to integrated the Authentification details (url, username, client_id, cl | DYMATRIX GmbH | Closed | Feature |
| #3849 Outlook Plugin v4 - One computer was installed correctly, the second outlook instance fails. On the second machine, out | Harvey | Closed | Installation |
| #3836 Addin not working on Outlook - Hello I have installed the plugin and went through all steps. But at the 13th, when I tried to open | jfoussard | Closed | Bug? |
| #3805 SuiteCRM outlook plugin Authentication Error - Hi Team, We have installed “SuiteCRM-Outlook-Plugin_4.0.0” on our local instance but getting | ambit | Closed | Installation |
| #3782 Custom Modules - Is there any way to add custom modules to the dropdown select within the Outlook interface? | info121 | Closed | Feature |
| #3731 Need guidance on Installing Outlook Plug-In on Windows - Hello, I’ve been working on trying to install the V4 Outlook Plug-In for SuiteCRM, and I’m stuc | michaelkeen | Closed | Installation |
| #3716 Issue with user list on licensing screen - Hi There is a bug with the Outlook Users panel that appears on: /index.php?module=Administration& | jackturner | Closed | Bug? |
| #3712 Error shown - Hello, We purchased and installed this plugin last Monday. Since this plugin is installed in our | Televic Digital | Closed | Bug? |
| #3701 When saving Email, attachments are not saved - We are testing this plugin. When saving an Email, it seems the attachment that are linked to this Em | Televic Digital | Closed | Bug? |
| #3699 Logic hooks when archiving - Hi We have various before_save and after_save logic hooks in place, which operate on new emails. | jackturner | Closed | Bug? |
| #3694 Invalid email warning for sync'd emails - Hi Any email that is automatically archived from 365 into Suite, causes the following error in th | jackturner | In Progress | Bug? |
| #3693 Current User Not Authorized - Hello. I am helping a customer of ours work through their installation of the Plugin. I had it worki | Jackal Software | Closed | Bug? |
| #3674 Slim Application Error - Hi, i cannot archive emails - i looked at the request that is send and it looks weird in that | DYMATRIX GmbH | Closed | Bug? |
| #3671 Outlook Add In 4.0.0 - Archive email to multiple records - In the previous version of this plugin it was possible to archive an email to multiple records by us | eacosta | Closed | General Question |
| #3581 Official SuiteCRM Outlook Plugin - Good morning, why e-mails from Outlook are written in suitecrm in the wrong code page  issues with SecuritySuite (Sugaroutfitters) - Hello, We are experiencing the following issues when archiving email with attachments from Outloo | mdelfortrie | Closed | Bug? |
| #3439 Where to put the Manifet file? Does this work with the Outlook App / Office 365? - Hello, I have gotten quite far with the installation of the Add-in but can't seem to find where to | DDSN Interactive | Closed | Installation |
| #3436 I cancelled and you keep charging me - Hi, I had a subscription years ago, I cancelled a long time ago and you keep charging me. Besid | RyanF12 | Closed | General Question |
| #3411 SuiteCRM looses Outlook Plugin License Key - This happens every 24 to 48 hours and makes Outlook Plugin practically unusable. **SuiteCRM** Vers | anttinevalainen | Closed | Bug? |
| #3402 Installation failed whilst adding the manifest file - Hi I received the following message whilst trying to install the manifest file. Do you have any sugg | simongripton | Closed | Installation |
| #3369 Validation of Outlook Plugin License Key - Hi. Just purchased the trial version... I followed the installation instructions (well written!) | rabbit01 | Closed | Installation |
| #3365 An unknown error has occurred - After opening case #3363 (InstallationStep6 automatic synch) I tried to install without automatic sy | mb3 | Closed | Installation |
| #3334 Pricing - Hi, i have an question about licensing/pricing. Do I have to purchase as much licenses as I have | mb3 | Closed | General Question |
| #3304 Cannot install Outlook plugin v4 - When I try to install the plugin I get the following errors in the suitecrm.log MySQL error 1071: | jasonc | Closed | Installation |
| #3295 Error when sincronize a modified calendar meeting from outlook to suiteCRM - suiteCRM outlook plugin works great to sincronize email and meeting fromn outlook to suiteCRM. Bu | cardinalefrancesco | Closed | Bug? |
| #3266 Imap Accounts - Hi there I Bought today your plugin, i set it up, but im not able to archieve anything, then i consu | pedrogeraldes | Closed | General Question |
| #3261 Error in Outlook - After save a meeting in Outlok appears a error message , look the picture. Can you help me ? Re | nehos | Closed | Bug? |
| #3259 Unable to load Authentication/Archiving window - Dear Team, Please find below issue description, -We have purchased SuiteCRM outlook plugin V | ambit | Closed | Installation |
| #3250 Sync Contact and Calendar - The plug-in sync Contact from CRM to Outlook? The plug-in sync Meetings/Call between CRM and Outlo | nehos | Closed | General Question |
| #3237 Archive in Custom Module - Hi, can we archive mail with custom modules? | nehos | Closed | Feature |
| #3231 The current user is not licensed. Please contact your administrator. - Hi There I have following all the installation instructions, however i get an error when i try to | Customer_Support | Closed | Bug? |
| #3209 No Valid Key Found - when trying to validate v3 Outlook Plugin License Key -  - I am hosting SuiteCRM on a Windows Server using IIS. Since the Outlook-Addin uses the SuiteCRM Api, | cjacob | Closed | Installation |
| #3175 Fails to authenticate for LDAP users - Hi We decided to revisit this add-in by using the newer Version 4, since the last failed to work pr | LEAP Australia | Closed | Bug? |
| #3136 Archiving question- search results are unclear - Hi, I have a contact who creates lots of opportunities. When i receive an email from the conta | info5 | Closed | General Question |
| #3135 lots of issues - Hi, I've been using grinmark AESync for quite some time - it has some issues but is workable - is | info5 | Closed | Installation |
| #3133 What synchronisation features are safe to use with v4.0? - It seems that the user can enable sync features in user settings, although the v4.0 should not yet s | anttinevalainen | Closed | General Question |
| #3112 Installation Error - Failed to copy cache/upgrades/temp/Trro74/plugin/app/ to public/plugins/SA_Outlook/ ![Capture.PNG | CHRISSHELDON | Closed | Installation |
| #3105 Getting plug in v4 to work on my system - Hi. Looking forward to trying out V4 but I cannot get it to work for some reason and am stuck. Im | nigelsmith | Closed | Installation |
| #3103 Https Access - I read in a review from 2018 that this pluggin dose not support https. Does v4+ support https? | ghansen | Closed | General Question |
| #3097 Authentification Fail - Dear sirs, after installing the Outlook Plugin for SuiteCRM, I would like to authentificate the Pl | julianwegner | Closed | Installation |
| #3084 This plugin can be used for the MAC ? - Hi Team, 1. This plugin can be installed in MAC outlook ? 2. MSI file which is shared is for win | osman_md | Closed | General Question |
| #3079 SuiteCRM Outlook Plugin V4 (Phase 1) - I am using SuiteCRM Version 7.11.15 and trying to install the Outlook Plugin. Everything is going f | Hannu | Closed | Installation |
| #3066 Outlook COM plugin Error - Hi, I've set up SuiteCRMAddIn_3.0.22.0.msi on my test system and the COM was added as I can see i | mikesung | Closed | Installation |
| #3065 Not possible to load an add-on in Outlook.com - We use the V3 plugin for testing purposes and now I am busy with this new V4 plugin. I've managed t | timo | Closed | Installation |
| #3059 Error detected by Application Firewall. Please contact support if you have any questions. - Hi. I installed bitnami suitecrm in localhost and it works just fine:Then I decided to go online | crypthoster | Closed | Installation |
| #3054 Outlook Manifest File Not Supported? - Hi, I've signed up for a trial and I'm trying to setup the plugin that I've downloaded (**SuiteC | mikesung | Closed | Installation |
| #3050 Plug-in Trial - I just completed a 30-day trial of the V3 plugin. Since that is now effectively useless, what is the | mthomas | Closed | General Question |
| #3047 v4 doesn't work with SAML authentication - Hi We're using Azure AD for single sign-on, and apparently v4 doesn't work when SuiteCRM is using | TLii | Closed | Bug? |
| #3044 Unknown Error - Trying out the v4 plugin, but the plugin fails to authenticate. ![123.png](https://store.suitecrm.c | damon | Closed | Installation |
| #3041 Azure portal and Outlook 2019 - Hi, in the installation guide i found: "These values can be taken from a valid Office 365 account | Lion Solution | Closed | General Question |
| #3022 Error archiving from group Mailbox - It appears there is a problem relating to archiving email from a group mailbox, or archiving an emai | justinh | Closed | Bug? |
| #3015 We can't install the package - Hello, Hello, I downloaded the SuiteCRMAddIn_3.0.22.0.msi file which is a windows installer pack | Genius | Closed | Installation |
| #3001 I have reinstalled outlook, and the plug-in will not work. What should I do - I have reinstalled outlook, and the plug-in will not work. What should I do | andychiang | Closed | Installation |
| #2995 Email Sync Errors - We are doing a trial run of the SuiteCRM Outlook Plugin. While email seems to be syncing, we are see | mthomas | Closed | Bug? |
| #2972 Information about release new version - Hi, Can you share the latest information about the release of the new SuiteCRM outlook plugin ver | ss_removed_26 | Closed | General Question |
| #2969 Error on email archiving - When archiving an email, the following errors appear in the SuiteCRM log: ~~~ Thu Jul 23 10:48:42 | Avateq | Closed | Bug? |
| #2914 Unable to see "quote" module in the archive pop up window - Hello, I created a new relationship (1 to n) between quote and email and i can't see the quote m | Groupe Cahors | Closed | Bug? |
| #2880 Sent Items not syncing & Read/unread issue - Hi Team, All of the emails below I have read and replied to and all of a sudden they say unread. | htang | Closed | Bug? |
| #2810 Plug - TransmitUpdateAction 2 Meetings.... | ron | Closed | Bug? |
| #2742 Disable SSL Certificate Validation - Hi Guys, We use a self signed certificate for our instance of suitecrm. The Addin does not want to | jmead | Closed | Bug? |
| #2737 PlugIn blocks my work - can´t do anything when plugin is active | contronix | Closed | Bug? |
| #2717 does not install - install process does not complete, no dialog box to configure pops up like shown in install guide | Joe3 | Closed | Installation |
| #2654 Authentification Failed - I wanted to test the trial, but I get an authentification failed. Seem to be a recurrent problem in | mmichaud | Closed | Bug? |
| #2616 Duplication of archived emails is avoidable? - Hi, will the Outlook Plugin archive emails duplicating them on the CRM? How will it work? Please | Lion Solution | Closed | General Question |
| #2613 Outlook plugin fail on test - Authentication Failed - I have tried both a existing user and created a new user, but both fail when I try to configure the | Bravosolu | Closed | Installation |
| #2609 Outlook 365 compatibility? - Dear SalesAgility team, will the new V4 be compatible with Outlook 365? | Lion Solution | Closed | Feature |
| #2527 SuiteCRM Addin Error - Hello, I have a problem with SuiteCRM Outlook add-in. I have not activated synchronization, howeve | jonathantavel | Closed | Bug? |
| #2477 Can't log in to exchange server? - Office 2019,, latest Exchange server? | daneckardt | Closed | Bug? |
| #2457 Archiving Emails do not save attachments - Hello, I am archiving my emails and I noticed that the attachments are not saving onto the SuiteC | ANavarro | Closed | Bug? |
| #2449 Cant get the plug in to work - The problem: I can’t get the plug in to install on my computer. I keep getting the error message b | mgreye | Closed | Bug? |
| #2427 Plugin does not find opportunity or record by email - When I'm trying to archive an email, the popup doesn't find any records based on email address. | rockyp | Closed | Bug? |
| #2370 Plugin becomes slow today - Hi, One of our user report the outlook plugin become really slow. It usually takes 10 sec but tod | Nature | Closed | General Question |
| #2281 Outlook Plugin Fail To Archive - Good Day! I have just re enabled my installed Add In but got the error shown in the picture. Any Id | mike10 | Closed | Bug? |
| #2274 No calendar sync error 500 - Sutecrm 7.10.20 outlook plugin does not sync calendar and calls error 500 !! | dgrota | Closed | Bug? |
| #2263 CC field is not populated - Hi, I am using version 3.0.22 While archiving email with contacts in CC, sometimes CC field in | darshak | Closed | Bug? |
| #2258 Error when from and CC has contacts from same accont - Hi, When archiving emails using plug in,I am getting following error for few emails while it work | darshak | Closed | Bug? |
| #2238 3.0.22 - Send and Archive issue - Testing 3.0.22 with SuiteCRM 7.11.7 and Outlook 2016. After composing a new email and click this | afatac | Closed | Bug? |
| #2236 3.0.22 - Plugin not loaded automatically - The plugin does not load automatically when starting my Outlook 2016. I always have to enable it man | afatac | Closed | Bug? |
| #2234 3.0.22 - Issue with email attachment - Testing 3.0.22 with SuiteCRM 7.11.7, Outlook 2016. After archiving an email with a few images a | afatac | Closed | Bug? |
| #2204 Login Issues with Version 3.0.20 - Hi, I have exactly the same problems as described in this link https://github.com/salesagility/Su | sales3 | Closed | Bug? |
| #2187 Outlook 2013 and 2016 API document - Hi Team, Could you please advise where could we find the Outlook (2013 and 2016) API documentatio | rahuljain | Closed | General Question |
| #2177 Object reference not set to an instance of an object - Hello. PlugIn: SuiteCRMAddIn_3.0.20.0.msi Outlook One year after a first failed try, I am no | aureh12 | Closed | Bug? |
| #2175 Prefilled e-mail in manual archiving - Hi there, we've got a client with this plugin in use who stumbled upon a recent change or possibl | diligent technology & business consulting GmbH | Closed | General Question |
| #2168 Trial version - I've installed trial version. After starting Outlook, it receives a message : Licence server respond | milek | Closed | Bug? |
| #2167 no instalacion file - I deside to try for free but there have no any instalation file or link to it ftom my account | beni7574 | Closed | Installation |
| #2159 Auto Archive archives every message multiple times - Hi, Auto Archive function archives both incoming and outgoing messages a number of times over and o | sviluppo | Closed | Bug? |
| #2106 Auto Archive Tab is Blank and getting error :"Object reference not set to an instance of an object" - SuiteCRM Outlook Add-in Version : 3.0.20.0 OS: Windows 10 64 bit Outlook :  | sviluppo | Closed | Bug? |
| #2065 Error entering to use the plugin - Hello When we try to use the plugin the next error appear: "FetchEmailCategoriesAction failed | asmed.tinoco | Closed | General Question |
| #2055 Fail to authenticate - After filling in the url, username and password, but failed to authenticate. Can you help to solve | wangyijun19 | Closed | Bug? |
| #2053 Outlook Plugin Error - I am trying to sync my tasks from the CRM to Outlook using the plugin but am getting the following e | akubec | Closed | Bug? |
| #2043 eror login - 1. SuiteCRM Version, Suite crm version web based?? 2. SUiteCRM Outlook plugin version, Suite CRM ou | bleeker | Closed | Bug? |
| #2029 Various issues - L.S., I've been using the plugin for sometime now after purchasing it and it keeps causing a lot | ericpijfers1 | Closed | General Question |
| #2021 Impossible to rearchive mail after restoration - I had to restore all my web site including suitecrm with a backup 2 days ago. I try to rearchive ma | damienromanet | Closed | Bug? |
| #2020 Failed while trying to index Meetings System.ArgumentNullException - Hi I have a new problem : when I open my Outlook 2013 pro, this message appears : Failed while | Metfab | Closed | Bug? |
| #1991 Contacts not syncing automatically (never from SuiteCRM to Outlook) - Dear Sirs, I'm install and reinstall several times your plugin and it never syncronize automatica | provexilon | Closed | Bug? |
| #1986 Email Sent date incorrect - Hi Support, We are facing an issue with the Outlook plugin. The issue is that Email Sent date in | rahuljain | Closed | Bug? |
| #1977 Emails are not being marked as archived into SuiteCRM on everyone's machine - Hi there - our users have mentioned that when an email is sent out with many cc'd colleagues, only t | chris9 | Closed | General Question |
| #1972 License issue - I was moving a license to a new machine and after installing and configuring, it gave a license chec | cwonsey | Closed | Installation |
| #1968 illogical license error - I tried to install the Outlook plugin using our license but I keep getting error message that licens | mdelfortrie | Closed | Bug? |
| #1956 Outlook deactivates Plug In every time - Is not really working on our system. If activated, we always get the message "The Plugin slows down | wamser | Closed | Bug? |
| #1939 LDAP authenication does not work with Outlook Plugin - SuiteCRM 7.11.3 Outlook 2013 32 bits LDAP works fine on the SuiteCRM site but authentication wil | aleveille | Closed | Bug? |
| #1938 Login Fails with 3.0.18 - Our SuiteCRM version is 7.10.13 We are using Office365 version 1903 - latest build How do we fix | GregHorner | Closed | Bug? |
| #1911 SuiteCRMAddIn Login Failed - Hello, After installing the latest SuiteCRMAddIn 3.0.18.0, when trying to connect the AddIn to ou | Support IT - BEST | Closed | Bug? |
| #1895 - Terminal Server compatibility are coming soon! SuiteCRM Outlook Plugin - Official SuiteCRM Outlook Plugin - Terminal Server compatibility are coming soon! Can you give | ericvankorven | Closed | General Question |
| #1893 License Check failed - L.S., The add-in has been working, and while I'm still in the 30 day trial period I get the messa | ericpijfers1 | Closed | Bug? |
| #1888 Licence check failed - Even while entering the licence key as per purchase confirmation, I get the error message "Licence c | wamser | Closed | Installation |
| #1859 SAVE AS NOT WORKING - I have installed analytic reporting tool basic but I cannot create a new report because the SAVE AS | ymitha | Closed | Bug? |
| #1846 3.18.0 Errors with Outlook 2013 and no feedback on support - I left a message weeks ago repeating an error that another user had with the system not linking and | paulcolton | Closed | Bug? |
| #1839 Outlook is hanging after installing/using this plugin - Hi there, After I've installed this plugin, my Outlook 2016 is hanging. I had to disable it so I | gabrielguimaraes | Closed | Bug? |
| #1831 cannot Archive some emails from outlook to suite crm - When i want to archive an email from outlook to Suite crm i receive a popup saying : Archive error . | rico | Closed | Bug? |
| #1826 constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook - This happens not on only to me, but also with my colleguas (5 pc's). It is more than annoying and if | rico | Closed | Bug? |
| #1825 Version 3.0.18.0 works not with "LDAP Authentication" - We use the feature "LDAP Authentication" under "Users / Edit / Advanced". With the Version 3.0.11 th | Michael | Closed | Bug? |
| #1824 License is not valid - After just download the plug-in - Hi there, I've downloaded my plug-in but when I use the activation code from the store, the plugi | gabrielguimaraes | Closed | Bug? |
| #1821 V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook - V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook. When restat | joecardamone | Closed | Bug? |
| #1818 License check Failed but purchased license is input in Remote Desktop Server Client of Outlook - Dear Team, We have purchased this plugin, and would like to confirm which URL it needs to access | SalomevanWyk | Closed | Bug? |
| #1815 Not able to sync meetings from outlook to CRM - SuiteCRM Outlook Add-In v3.0.18.0 in Outlook version 16.0.0.4266 I have connected succesfully to | juanlopezvillarejo | Closed | Installation |
| #1802 SuiteCRM not accepting login credentials. - Trying to login from the outlook plugin returns the following: CRM Server error 10 (Invalid Login): | eskiles | Closed | Bug? |
| #1801 Outlook will not function without network connection - When plugin is installed outlook will not function if there isn't a network connection. I get an | IdealIT | Closed | Bug? |
| #1788 SuiteCRM Addin Settings not launching - Hello all, Recently upgraded to 3.0.18.0 and working well. Thanks for fixing the add-in. I do | joecardamone | Closed | Bug? |
| #1778 Outlook Plugin - Unable to login - Outlook plugin could not construct login request | ymitha | Closed | Bug? |
| #1769 Settings not working with special characters? - Our normal SuiteCRM users are defined with their Email address as login reference (e.g. first.last@m | Televic Digital | Closed | Bug? |
| #1757 problem with special characters: all text after a special character is not transferred to CRM - I use SuiteCRM 7.8.5, and Outlook 365 (so always up-to-date version). Plugin itself and archiving w | excentos | Closed | Bug? |
| #1748 Sync to Outook Mass update alternative - Hello, Do you have a script that I can run to update all Contacts to Sync to Outlook? When I u | Dan1 | Closed | General Question |
| #1745 Archiving Emails not working - Hi, We have just downloaded the free trial but none of the Archiving features appear to be workin | conormcdonnell | Closed | Bug? |
| #1733 Installing with Group Policy - Does anyone know if it is possible to install this plugin in a Group Policy environment? | cc | Closed | General Question |
| #1731 I create an email in my outlook 2010, and I can syncronize fine, but the body of the message? - I use only the outlook servie mail and I syncronize at SuiteCRM, no problem but no copy the body of | juanjimenez | Closed | General Question |
| #1728 CRM calendar is synchronising to the wrong email account in Outlook - Hi there, I have already raised this on Github: Issue I have 3 email accounts in Outlook. 2 | selincampbell | Closed | Feature |
| #1727 Meeting invites received in Outlook are not synching to SuiteCRM - Hi there, I have already raised this on Github: Issue Despite 'both' being selected in the s | selincampbell | Closed | Bug? |
| #1723 v3.0.11 vs. v3.0.17 - I have the 'latest' paid version v3.0.11 (Feb 2018) It is very slow and I have sync issues. I see | acatt | Closed | General Question |
| #1713 Version 3.0.11 is Unusable with Outlook 2016, Massive Slowdown, Takes Forever to Start, Etc. - Dear SuiteCRM developers, Like others here, our staff has ran into the issue that this plugin ca | mwhitlock | Closed | Bug? |
| #1701 Office 365 compatibility - Dear Support, In this Outlook plugin I noticed that Office 365 is not supported. Will this be av | RasterProducts | Closed | General Question |
| #1693 Large number of planned birthday (meeting) records generated by plug-in? - After installing the plugin, I suddenly have birthday a record (status=planned) for each year from 2 | stephanuse | Closed | Bug? |
| #1688 Plugin returns the accounts that a user does not have assigned - When I'm going to archive a email and search for an account, the plugin returns accounts that a user | hiniestic | Closed | Bug? |
| #1687 slow startup Oultook 2010 and 2016 x and continual high CPU consumption (approx 37%( - This feedback pertains to SuiteCRM-Outlook Version 3.0.11: I have tested the plug-in under the follo | stephanuse | Closed | Bug? |
| #1668 Can get info from SuiteCRM but cannot archive - Cannot archive any emails from outlook to SuiteCRM. Please assist urgently. Worked when purchased bu | jamesg | Closed | Bug? |
| #1641 What is the latest version as of Dec 2018? [Answered] - I was just charged for my Outlook renewal but I have no idea what is the latest version. The latest | jrivera | Closed | General Question |
| #1627 Outlook CRM Plugin - I can't archive emails to SuiteCRM from Outlook. It does not work one at a time, or by synchronizin | SV_Engineer | Closed | Bug? |
| #1581 Outlook plugin freezes when activated - The Outlook plugin on Outlook 2016 does not work. Freezes outlook as soon as you activate the plugi | RyanF12 | Closed | Bug? |
| #1580 could not construct login request - I can not get this to connect with my crm occurance. In log can't create an SSL connection. Help ple | don1 | Closed | Installation |
| #1566 Outlook 2010 on Citrix - Team, I have downloaded and tested SuitCRM Outlook plugin for Outlook 2016. I have used the same | dasithv | Closed | General Question |
| #1551 Slow down and crashing of Outlook 2016 with Office 365 - Plugin is causing slow down and crashing Outlook. I see another case that is two weeks old. Has th | pmackinnon | Closed | Bug? |
| #1531 Email attachments - not in CRM email record - Hi Installed and everything is working with sync etc Only thing is when archiving emails the ' | t | Closed | Bug? |
| #1526 there was an error while archiving - Hi guys I still can't manage to archive emails into my suitecrm contact from outlook, I keep getting | managing | Closed | Bug? |
| #1499 Outlook start and slowdown issue across our organization - On all PCs but one within our organization that we installed the plugin on, the plugin is slowing do | davidbakker | Closed | Bug? |
| #1490 Outlook plugin not saving settings details [Resolved] - The settings are disapeared when i log-in again. Can you please tell me where the settings are bein | Milgro | Closed | General Question |
| #1487 Impossible de charger la DLL 'tidy.x64.dll' [Resolved] - Impossible de charger la DLL 'tidy.x64.dll' | msergeschmitt | Closed | Bug? |
| #1486 outlook plugin doesn't work - Dear, I purchased the outlook plugin, but cannot get it to work. Would it be possible to get a ref | peterblanckaert1 | Closed | Installation |
| #1483 purchased outlook plugin - license not accepted in OUtlook - hi, I purchased your outlook plugin, but the license is not accepted... Thanks in advance! Ki | peterblanckaert1 | Closed | Installation |
| #1464 Not connecting to SuiteCRM from Outlook-Plugin with TLS 1.1 and higher?? - Hello, I've installed SuiteCRM on a Webserver, that only uses TLS 1.2. But the Outlookplugin doesn' | theatreSchotte | Closed | Bug? |
| #1451 Works with Outlook for Mac [Duplicate] - Does it plugin work with Outlook for Mac? | saleswarroom | Closed | Feature |
| #1448 takes a long time (up to 5 minutes) to start outlook since i installed the plugin - takes a long time (up to 5 minutes) to start outlook since i installed the plugin alsom outlook n | rico | Closed | Bug? |
| #1447 Calendar Outlook is not syncing to SuiteCRM - I am using office 2016. Syncing from the agenda from suitcrm to outlook seems to go fine (except tha | rico | Closed | Bug? |
| #1446 Custom module [Duplicate] - Hi, We've been testing the outlook plugin in our environment and I can't see how we can save emai | david11 | Closed | General Question |
| #1419 Outlook Plugin setting do not work - When I click on the settings tab on the SuiteCRM tab in Outlook nothing happens. When I click on | tony1 | Closed | Bug? |
| #1398 Reminder for meeting can't be removed/closed - A reminder for an held meeting keep apearing every few minutes. I've removed the reminder in the app | hikkemikke | Closed | Bug? |
| #1390 Location of "Sync to Outlook®:" field in database [Answered] - I need to update the checkbox on about 6000 contacts from unchecked to checked. I want to update th | hbar | Closed | General Question |
| #1377 Could not construct 'login' request - I have just downloaded the plugin and tried to connect to my suitecrm site, but got an error "Unable | earlten7 | Closed | Bug? |
| #1374 Suite CRM Outlook Plugin not synchronizing contacts - We have test installing both outlook plugin paid version and the opensource one on outlook 2016 .but | nickr | Closed | Bug? |
| #1367 how do i cancel my trial - I can't find where to cancel my trial. how do I do this? | angelahaverly | Closed | General Question |
| #1355 SuiteCRM Outlook Add-in causes Outlook to run very slow and deletes Outlook appointments - Hello, We currently use SuiteCRM 7.10.7 and SuiteCRM Outlook Add-In 3.0.11.0. Having two issue: | joecardamone | Closed | Bug? |
| #1349 Not able to See thing in Outlook Itself [Invalid] - Hi Team, This plugin is not useful because it is not having side panel access for all CRM Activit | Anita | Closed | Installation |
| #1341 Outlook Plugin Message Body Blank - Messages containing HTML are being Stripped of the entire body upon archive into SuiteCRM. This i | IdealIT | Closed | Bug? |
| #1339 Error: Failure while trying to authenticate to CRM - I've been using this add-on for over a year now. Nothing has changed, but now it's suddenly telling | grant | Closed | Bug? |
| #1338 Refund license cost - Hello, We're not quite ready to roll out our CRM under development, and I missed the free trial d | davidbakker | Closed | Installation |
| #1323 Sync from Outlook to SuiteCRM does not work. - Hello, I just bought the thing but nomatter what i do, it won't put the contacts from outlook into | Teun | Closed | General Question |
| #1316 Jams up Outlook and will not load. - The installation Jams up Outlook and it will not allow Outlook to open. ??? I see similar issues is | MartyC | Closed | Installation |
| #1315 SuiteCRM Plugin Disappeared - Dear Sir/Madam, I recently signed-up for the trial period for the CRM Plugin and even provided my | robertgonzalez | Closed | Installation |
| #1312 Not Able To Sync Contact from outlook - Dear Team, i had just recently buy a 30 days trial license and installed on users pc, but the probl | Anita | Closed | Installation |
| #1310 Outlook plugin not accepting the license code - The Outlook plugin is not accepting the license code as valid. | Venturedyne | Closed | Installation |
| #1306 Unable to load DLL 'tidy.x64.dll' - Hi, I am getting an error saying that "Unable to load DLL 'tidy.x64.dll'", is there a file location | burakinal | Closed | Bug? |
| #1301 Failing Outlook Plug in Initialization - Error message comes up when I try to begin the set up process of my Outlook Plug in inside outlook. | angelahaverly | Closed | General Question |
| #1300 Contact - I no longer use SUITE CRM and I had inadvertently forgotten to cancel my subscription for the Outloo | michael2 | Closed | General Question |
| #1285 Suitecrm displaying incorrect email created by SuiteCRM Outlook Add-In - Hello, Currently using plugin with SuiteCRM 7.10.7 When I archive an email, it archives and di | joecardamone | Closed | Bug? |
| #1280 JSON parse error - While trying to logon to SuiteCRM from Outllok (first configuration) I'm receiving error as follows: | biuro1 | Closed | Bug? |
| #1277 Unable to load DLL 'tidy.x64.dll' - I know this is already a known issue, but the complete lack of support for this warrants another cas | PDXchris | Closed | Bug? |
| #1276 Could not construct 'login' request - This comes up and I know I have the correct URL, username, password and License Key. I'm using Outlo | mcpacific | Closed | Bug? |
| #1275 Outlook plugin query - Hello, We have a question from a new customer who may use the plugin. A number of users will be | RakataTech | Closed | General Question |
| #1269 Convert my trial to paid subscription - I want to move from a free trial to paid subscription. I can't find a way to do that; the pricing p | plowman | Closed | General Question |
| #1268 there was an error while archiving - Hello. Just installed the plugin on OUTLOOK 2016 latest version. All setting are correct and plu | Asiaction | Closed | Bug? |
| #1261 Renew trial - Hello, We discontinued our trial of this plugin because we didn't have the resources to properly | davidbakker | Closed | Installation |
| #1258 Plugin Has Stopped Working [32 Bit] - I have to reinstall my Outlook and therefore the plugin this morning Unfortunately I now get the | Customer_Support | Closed | Bug? |
| #1256 quickbooks to outlook to SuiteCRM - Sorry for all of the questions... I am trying to replace a custom CRM system with a combination of O | SteveS | Closed | Bug? |
| #1255 sync existing customers from SuiteCRM to Outlook? - if the synctooutlook box is checked for an existing contact it doesn't seem to add it to outlook. T | SteveS | Closed | Bug? |
| #1254 how often does sync run - it seems to take about 5-10 minutes for contacts to sync from SuiteCRM to Outlook but almost instant | SteveS | Closed | General Question |
| #1250 Issue to Sync email with custom module - My username : AngelNavarro I have purchased Outlook plugin Its working fine with contact and accou | ANavarro | Closed | Bug? |
| #1249 Issue to Sync email with custom module [Duplicate] - I have purchased Outlook plugin Its working fine with contact and account module to sync email hist | ANavarro | Closed | Feature |
| #1247 Error connecting to suitecrm instance local - I have a problem when I tried to configure outlook plugin I put this field in form: URL: http:// | ogonzalez | Closed | Bug? |
| #1233 Installing Plugin breaks my desktop Outlook. [Resolved] - After I load the plugin, my desktop Outlook 2016 cannot open emails, cannot create new emails, canno | TronsorK | Closed | Bug? |
| #1204 Unable to connect to SuiteCRM (403) - Hi supportteam, I've installed the OutlookPlugin, but I get the following error : Unable to connect | tzett | Closed | Installation |
| #1203 Cannot activate the Add-in - I'm unable to enable the Add-in in Outlook  and Outlook 2016 desktop (server is | joecardamone | Closed | Bug? |
| #1174 error in firts open - I get this error when I config the outlook 2010 client with the server. Thanks | jnunez | Closed | Installation |
| #1168 Cannot archive email's from Outlook - Below is a sample from my debug file as to what is happening. Outlook is not able to auto archive em | jasobih | Closed | Bug? |
| #1160 Unable to connect to SuiteCRM - Hi I've downloaded and installed the Official SuiteCRM Outlook Plugin, but I get the following erro | JudithBrown | Closed | Installation |
| #1135 Cannot archive a message which has already been archived - The plugin stops the correct filing (archiving) of messages where they have already been auto-archiv | PabloGarcia | Closed | Feature |
| #1115 License problem - I have recently started a Trial of the SuiteCRM Outlook Plugin. It is supposed to end on May 13 (in | amywright | Closed | Bug? |
| #1107 Cannot Connect to CRM - I am able to connect and validate my login via the test. When I click apply I get object referen | tcohen | Closed | Bug? |
| #1100 Error when trying to archive with outlook plug-in - When I try to archive emails, I get the cryptic message "There was an error while archiving". Is | pooyanarab | Closed | Bug? |
| #1093 Refund the purchase - The Suite CRM is causing my Outlook to crash. please cancel purchase and refund the amount. | najam50 | Closed | General Question |
| #1092 Auto archiving emails to Accounts - [Feature now implemented] - Hi Guys, It would be really great if you could please let me know whether auto archiving of email | rahuljain | Closed | Feature |
| #1088 Error in Outlook during archiving - I have this alarm when I open archive in Outlook. Let me know please if this is alreda a known issue | alaczko | Closed | Bug? |
| #1087 Azure Active Directory/ Federated login - Good morning, We're using Azure Active Directory for federated logins. I get an invalid login err | davidbakker | Closed | General Question |
| #1080 outlook plugin sync - configuration for sync time - Hi We have a issue: The calendar in outlook does not refresh often enough. Changes maded on th | Mariusz Stankiewicz | Closed | Feature |
| #1079 MacOS compatibility - Will / when the plugin be compatible with MS Outlook for MacOS ? | ThomasPerardelle | Closed | General Question |
| #1076 How to find the installation files for earlier versions - As the latest version 3.0.11 seems to have an issue (see https://store.suitecrm.com/support/SuiteCRM | cc | Closed | Installation |
| #1071 Cancel - Hello, How can I cancel my recurring charge for the Outlook plugin? I have five licenses I no longe | johndycus | Closed | General Question |
| #1070 Unable to load DLL 'tidy.x64.dll' - We would Need an installer for x64 System. - The required DLL do not exist in Installation Folder. | p.berger | Closed | Bug? |
| #1068 Error when archiving - I am getting this error in the logs when clicking on "archive". Any ideas? System.DllNotFoundExce | cc | Closed | Bug? |
| #1066 cannot authenticate to server - Hi, We upgraded our SuiteCRM today to Version 7.10.2, now Outlook plugin 3.0.11 cannot authenticate | admin5 | Closed | Bug? |
| #1054 Meeting Deletion - Having several issues with respect to the plugin - (more in a moment) - but initially our concern is | mwyres | Closed | Bug? |
| #1051 Intermittently Outlook ´hangs´ for a few seconds - Hello, In our office we are using your Outlook plugin to our satisfaction. However, on some comp | mdelfortrie | Closed | Bug? |
| #1046 Outlook plugin not archiving emails - Hi, The plugin is not archiving the emails. Should I find the archived emails in the History sect | seo | Closed | Bug? |
| #1040 #403 The remote server returned an error - Outlook 2013 SuiteCRM Outlook Add-In 3.0.11.0 | lesleykomatsu | Closed | Bug? |
| #1027 New User - Where is the download at? | allyson | Closed | Installation |
| #1023 Issues encountered when evaluating the plugin for our organisation - Hi Support, We have purchase one plugin for evaluating it for suitability for our organisation. | rahuljain | Closed | Bug? |
| #1022 License Check is failing - I am unable to get the licence check to validate. I am using Windows 10, and Outlook 2016. I keep | CRM Ninjas | Closed | Bug? |
| #1016 Removed the plugin from outlook, but can't find the latest download??? - May I have a link to the download please? | 1reason | Closed | Bug? |
| #1015 Emails archiving over and over and over again - I'm looking at my history in any given account and see the same email over and over again. With some | 1reason | Closed | Bug? |
| #1010 Custom Module not showing even after adding activity relationship - Hello, I am not able to see the custom module even after enabling relationship with "Activi | jeffrayint | Closed | Bug? |
| #1009 Unable to get this to work - Attempting to follow your guide. Not making any progress. Installed plugin in Outlook 2016. Now what | mike4 | Closed | Installation |
| #1008 Outlook Plugin - Attempting to follow your guide. Not making any progress. Installed plugin in Outlook 2016. Now | mike4 | Closed | Installation |
| #985 could not construct login request - cannot connect to CRM, due to error message could not construct login request. | showroom | Closed | Bug? |
| #980 Sync To Outlook Mass Update - We are rolling out the plugin. We're looking to sync Contacts from SuiteCRM to Outlook. However, non | mello | Closed | General Question |
| #975 plugin does not archive emails - versin 3.11 error: there was an error while archiving. version 3.9 is working. | samurajgonza | Closed | Bug? |
| #974 I hav ordered and installed the plugin - I am an Office 365 Business Essentials user running in the cloud. Outlook is locally installed on my | steffen | Closed | Feature |
| #964 Custom modules not showing - Hello, when I try to add custom modules from settings the only modules I see after pressing the sel | joseciccio | Closed | Bug? |
| #963 Atachement not archived with the email - Hello, I'm giving a second chance to this module. I appreciate the work done. When I archive an e | joseciccio | Closed | Bug? |
| #955 Error archiving email multiple times - Dear developers, we are trying to archive the same email multiple times, e.g. to an account and a | HMM Deutschland GmbH | Closed | Feature |
| #942 V 3.0.11 - I installed the new version this morning, outlook disabled it because it took over 25 seconds to loa | ben | Closed | Bug? |
| #941 error message when i try to connect it from my outlook - Hi I get a parse error when i try to connect. | marcuskanagasuntherie | Closed | Bug? |
| #934 Internal Server error during contact search / sync - Hi I have newly tried out and installed the SuiteCRM Outlook Addin and the problem is that every | francesca | Closed | Bug? |
| #920 It can not be sync with my SuiteCRM - It can not be sync with my SuiteCRM. The test connection is successful, but I could not synchronize | WalterSchaefer | Closed | Bug? |
| #914 Could not construct login request - Please, i have install suitecrm outlook plugin but i can't connect to our database always i getg | ykediha | Closed | Bug? |
| #908 Does this work with Outlook 2010 - We have tried installing the add-in and this is not working at all. Require help for getting this wo | sanjay | Closed | Bug? |
| #893 Severals users on the same company - Hello, How are you today ? I would like ton use your "Official SuiteCRM Outlook Plugin" on the s | Mickey3d | Closed | General Question |
| #890 365 question - I have a question regarding this plugin with 365. I understand that currently the plugin does not su | mello | Closed | General Question |
| #884 suitecrm outlook plugin does not work with office 365 - i fiddled with trying to find the url for the server, but it's not happy with imap or smtp settings | hwythe | Closed | General Question |
| #881 Query Error in Module Contacts - Got the attached error message when trying to archive an email. | RyanF12 | Closed | Bug? |
| #879 Outlook 2007 Support - The previous version of the Outlook Plugin worked great with Outlook 2007, however, this one does no | RyanF12 | Closed | General Question |
| #878 SuiteCRM Outlook Plugin - failed to archive email - Hello. I'm using the SuiteCRM Outlook Plugin and I get an error manually archiving an email and it d | Impulso Tecnologico | Closed | Bug? |
| #877 license check error - the license check is failing in outlook | showroom | Closed | Bug? |
| #875 Archive Issue - We're trying to use the SuiteCRM plugin for the first time, and receiving a 'get_entry_list' issue w | grahamsmith | Closed | Bug? |
| #855 Installing Outlook Plugin with Bitnami SuiteCRM - Hello, I downloaded the outlook plugin on my local desktop with Suitecrm running on AWS with bitnami | lquintero | Closed | Installation |
| #848 To-From-Cc-Bcc fields are being blank - Issue While archiving the emails, the Plugin pulls Subject and Body from Outlook to CRM but fails t | jay1 | Closed | Bug? |
| #847 Upgrade to version 3.0.12 - Request you to help us upgrade to version 3.0.12 asap | jay1 | Closed | General Question |
| #827 License key required - I downloaded the 30-day trial version for this outlook plugin. After installing and filling in my cr | jeftavanhees | Closed | Installation |
| #826 Syncing meeting/contacts from outlook to suitecrm is not working - Hi sir, We are facing syncing issue from outlook to suitecrm.We are LDAP authentication. Plz f | chandan.rai | Closed | Bug? |
| #824 Outlook meetings is syncing from outlook to suitecrm - Hi sir, We have installed licenced version of outlook plugin in our system.We are using LDAP auth | chandan.rai | Closed | Bug? |
| #822 The property "ReceivedTime" - The plug in loaded and adds Contacts to the SUITECRM Group in Outlook, but NEVER adds Contacts to Ou | protectedharbor | Closed | Installation |
| #816 Json Error - Installed on a window 10 system with office 2010. When I try to connect my suite CRM i get the a js | kpope | Closed | Bug? |
| #811 Not able to install the plugin - I completed the purchase process and after that i received a receipt for the purchase. However, i am | srikanthrobbi | Closed | General Question |
| #805 syncing calendar to suite crm - I've installed the SuiteCRM outlook plugin, and I've set up contacts and calendar to sync both ways; | joanstephens | Closed | Installation |
| #799 Outlook 2016 to SuiteCRM | Error 500 - Hey, I'm trying to sync my contacts from Outlook to SuiteCRM but I keep getting an error. Log: | peters | Closed | Bug? |
| #789 unable to find all custom modules in Archive tab of settings - I was configuring our first user - and everything went pretty smoothly- except we are not able to fi | mjel70 | Closed | Bug? |
| #781 Plugin and Outlook 2016 - Hi Have been suing the trial for 2 days and it severely affects the Outlook 2016 application as it | heinrich | Closed | Bug? |
| #770 Error connecting outlook plugin when LDAP is checked - Hi sir, I am not able to connect crm when ldap option is checked in outlook plugin provided by yo | chandan.rai | Closed | Bug? |
| #756 suitecrm an error was encountered the remote server returned an error: (500) - After upgrading my PHP to 7.1 I started receiving this error; suitecrm an error was encountered the | ron | Closed | Bug? |
| #751 SuiteCRM Outlook Plugin - Hi team, Today I decided I need the SuiteCRM Outlook Plug. I decided to use the free trial fea | bernardbailey | Closed | Installation |
| #743 Unwanted Creating winmail.dat file - Hi, I am using a Paid version of suiteCRM Outlook Plugin. We are facing a major issue, wheneve | Monika | Closed | General Question |
| #742 Unable to sync calendar with Outlook plugin - I am using Suite CRM Version 7.8.7 Sugar Version 6.5.25 (Build 344) with the 3.0.9 Outlook Plugin. I | anthonyyarusso | Closed | Bug? |
| #724 Send and Archive not working properly? - Using Outlook Plugin 3.0.9 and Outlook 2013. After clicking Send and Archive, the email is sent i | afatac | Closed | Bug? |
| #723 Refound requested - Plugin not working and no response from the developers - Hello, I'm really disapointed. I have never been able to use this module. I opened several suppport | joseciccio | Closed | Bug? |
| #719 Plugin Inconsistency - Hi, We are having significant issues with the plugin. We are currently under trial licence, with | mwyres | Closed | Bug? |
| #716 Cant start the Add-In together witg G-Suite from Google :-( - Outlook stuck at processing when i install the add-in, if i remove g-suite the add in starts but the | lars | Closed | Bug? |
| #715 Cant start the Add-In together witg G-Suite from Google :-( - Outlook stuck at processing when i install the add-in, if i remove g-suite the add in starts but the | lars | Closed | Bug? |
| #714 Google G Suite outlook - Hello I am using latest version af Google G-Suite, but when that Add-in is active i can't have la | lars | Closed | Bug? |
| #705 Please refund purchase - Hi there We installed this last month to trial and if has automatically been charged to our credi | glynne01 | Closed | Installation |
| #701 Brings CRM site to a crawl - After installing and working through the set-up issues I was finally able to sync up some things. No | gscorns | Closed | Bug? |
| #695 Error while archiving - I am trying to get the plugin working, it has installed fine and connects to our CRM install. I a | todd2 | Closed | Bug? |
| #691 outlook 2013 getting freeze after installing Official SuiteCRM Outlook Plugin - hi sir our outlook 2013 getting freeze after installing Official SuiteCRM Outlook Plugin any sol | riyazg | Closed | Bug? |
| #687 Appointments accepted on devices other than where the Plugin is installed (including mobile phones) - These events don't seem to be added to my CRM calendar unless I accept them on the device where the | geconly | Closed | Feature |
| #685 SuiteCRM Outlook Plug-In v3. 0. 7. 0 installation error - Good morning, I have many PCs with Windows 7 32Bit and unfortunately I can't install SuiteCRM Outlo | Daniele Sacco | Closed | Bug? |
| #684 Feedback in case #528 - I dont get any more feedback ibn this case so dont know where to get help. What is happening? Are th | kent | Closed | Bug? |
| #680 What do I press to download the outlook plug in? - Where do I find the upload prompt/button for the outlook plug in? | johnw1 | Closed | General Question |
| #679 Shared Calendar - Howdy!! Thanks in advance for the help. re Ultimate Outlook plugin. 1 User. We have our director | pcendeavorsny | Closed | General Question |
| #676 error SuitCRM - We noticed that an email from outlook was not archived into Suite CRM. I tried to do this manually t | bleeker | Closed | Bug? |
| #670 Since update cannot search for cases - I finally got around to using the plugin today and when I do a search for account, cases or anything | lloyd | Closed | Bug? |
| #669 Please cancel my trial - Please cancel this trial, it will not work | suite | Closed | Installation |
| #654 There was an error while archiving - I am getting this error when trying to archive mails from Outlook using this plugin. | michaelcoates | Closed | Bug? |
| #644 Server Error 500 - Just installed. Set-up per instructions. From error log... 2017-09-22 12:40:34,549 | AS | ERROR | gscorns | Closed | Bug? |
| #632 Outlook plug in: can not select any custom modules or create any task or other - Dear suitecrm team, After installing the outlook plug-in without any problems, I can not select a | info32 | Closed | General Question |
| #631 Archiving Not Found Results - I am trying to ARCHIVE an email with about 57 recipients. The archive option is not finding the acco | jraulhdez0325 | Closed | General Question |
| #630 License key not accepted - user: mats@360player.com Have installed latest version once again, updated with the licence key - s | mats | Closed | Bug? |
| #626 Error: There was an error while archiving - Hello I just installed the new version of the software August 2017 and I keep getting this error whi | joseciccio | Closed | Bug? |
| #623 Install onto local computer and no .exe file.. - I loaded several times the link onto local computer, however I can not open program or do anything. | manainvest | Closed | Bug? |
| #621 Pricing Query - Dear Team, Is there a pricing model for high volume purchase of the Outlook plugin for enterprise | Ashok | Closed | General Question |
| #620 Error While Archiving - This plug-in still doesn't work after upgrade 3.07. I get an error every time I try to archive "Ther | ben | Closed | Bug? |
| #615 outlook plugin getting error when integrating - getting error once we try to put URL, username and password | riyazg | Closed | Bug? |
| #614 Outlook is hanging on processing and never opens after installing the plugin - Outlook is hanging on processing and never opens after installing the plugin | gkarabel | Closed | Bug? |
| #611 Cannot sync contacts - I've just started an evaluation of SuiteCRM and the Outlook plugin in particular as we are looking a | goddelabergayeh | Closed | Bug? |
| #610 Cannot sync contacts - I've just started an evaluation of SuiteCRM and the Outlook plugin in particular as we are looking a | goddelabergayeh | Closed | Bug? |
| #608 Unable to connect outlook plugin with IP - I have purchased outlook plugin of suitecrm.It is not working.Can we use same license key in same in | Maharshi | Closed | Bug? |
| #606 there was an error while archiving - Not working. I'm trying disable antivirus and firewall without success. I have MS Office 2016 and | kekurs | Closed | Bug? |
| #605 Failure to make successful connection in the Username, Password Settings box - After installing the SuiteCRM addin, I attempt to make it work by inputting my username and password | ANavarro | Closed | Installation |
| #602 error while archiving email from outlook tot suitecrm - Hello, Ref Ticket #575 Here is the info from the debug log please help: 2017-09-05 10:59:23 | dennis1 | Closed | Bug? |
| #596 Custom modules not showing - HEllo, I selected in the settings to show custom modules. Unfortunately, no custom module is showing | joseciccio | Closed | Bug? |
| #594 Calendar - Hi, I could calendar option but I don't see "myCalendar" sub-option under calendar option. Is th | raees | Closed | Bug? |
| #592 Auto Archive Emails - Hello, I checked auto archive option in settings but still sometimes the emails are not archived. | raees | Closed | Bug? |
| #588 Issue While Archiving Email - Hello There, I am getting an error while trying to archive an email. although the email gets archive | kbenara | Closed | Bug? |
| #584 Unable to Archive mail against Target - Hello, In my outlook plugin I am not seeing any option to archive mail against Targets, when I try | kbenara | Closed | Bug? |
| #581 Can not sync calendar - Hi. Outlook calendar sync do not work. Attached log file image. Thanks. ![scrm_outlook_error_.png](h | miklospal | Closed | Bug? |
| #577 SuiteCRM Outlook-3.0.7.msi not installing - Downloaded and attempted install of SuiteCRM Outlook-3.0.7.msi 30/8/2017. Message "This installatio | admin5 | Closed | Installation |
| #576 Plugin inactive when installing on Outlook 2010 - Hi I install the plugin on Outlook 2010, but plugin is inactive in Outlook, and I can't turn it as | fabricefoucaud1 | Closed | Installation |
| #575 Cannot archive email after upgrading to 3.0.7 - Outlook 2013, SuiteCRM 7.8.5 I cannot archive email after upgrading the plugin to 3.0.7. It was w | afatac | Closed | Bug? |
| #567 Unable to USe Plugin - We have purchased the Plugin, Installed it on the system. But when I try to use it in Outlook. It gi | kbenara | Closed | Installation |
| #559 Booted - One of my installs is getting a license check error. i have 2 users allowed. Do they have to be the | lindsay | Closed | General Question |
| #555 Outlook Plugin - keeps loosing its key - After four to five days the plugin will say - requires key. You enter the key and it works again for | lloyd | Closed | Bug? |
| #550 Contacts and Calender doesnt SYNC - Hello, I have installed the Outlook Plugin. Plugin version 3.0.5.0. Suitcrm Version 7.8.5. The a | mirko | Closed | Bug? |
| #545 No connections on TLS 1.1/1.2 - Hi, We recently installed the SuiteCRM Outlook connector to a couple of machines but we've had issu | potts | Closed | Feature |
| #543 Error while batch archiving emails - We experienced a bug while archiving many emails from a folder in Outlook See image of error here: | kent | Closed | Bug? |
| #536 Smiley in email wont archive - Hi, when we add a smiley :-) in the email we got tis error. If we removed the smiley it was ok Is t | kent | Closed | Bug? |
| #528 Date sent does not come through to SuiteCRM from Outlook - All users are using 3.0.4. But only one user are able to archive emails that will include the Date S | kent | Closed | Bug? |
| #525 Query sync outlook - SuiteCRM - Hello Team, We took trial of your plugin "SuiteCRM Outlook-3.0.5.exe" and it looks working fine. | fabricefoucaud | Closed | Bug? |
| #523 Licnse check failed - I have purchesed 6 licenses and we have installed the plugin for Suite CRM, we operate with a 365 ou | bleeker | Closed | Installation |
| #513 Syncing doesn't work.... - Hi, unfortunately my Plugin isn't working... i've registered the official Outlook Plugin for | wolfram | Closed | General Question |
| #512 Will not become an active add-in - Constantly in the inactive add-in list. When manually attempting to add the add-in via 'add' states | sam | Closed | Bug? |
| #507 Error 500 syncing outlook plugin - Hello, I actually test outllook plugin for my company. I have some error type 500 like this : | philippelefebvre | Closed | Bug? |
| #506 Outlook 2013 produce a lot of archived email after manual archive - Hi, After manual archive, a lot of archived email are produced as below:  Internal Server Error - I have tried removing the trailing / from my url and it did not work. | stevebrooks | Closed | Bug? |
| #498 File attachment error 413 - HEllo this is the second time i write about this subject. Can you give me a feedback?  and hit the Save button. Here is the | vrangamani | Closed | Bug? |
| #484 Archiving with additional modules - Is it possible to have the task module for archiving emails from outlook. | jeffrayint | Closed | Feature |
| #482 Very simple integration - A little bit dificult for a two way sincronization. | Soporte1 | Closed | Feature |
| #478 License check failed for - Hello, on one of my positions, I'm receiving the following: License check failed for the SUiteCRM | keithpohl | Closed | Bug? |
| #472 outlook plugin - it cannot create lead from mail | cpaneri | Closed | Feature |
| #470 Contact sync - i want to sync my outlook with all contacts in the CRM, not just the ones i created. Only "my" conta | feuler | Closed | General Question |
| #457 Unable to use add-on. No response on case or forum. - Unable to view or set auto archive settings. Screenshot posted in forum, bug reported yesterday. N | cwonsey | Closed | Bug? |
| #454 Syncing Contact to Account - I have contact syncing working from Outlook to SuiteCRM. But if I create a new contact in Outlook t | hbar | Closed | Feature |
| #453 Auto Archive Settings missing - I am attempting to evaluate this software for purchase and the Auto Archive tab of the settings pane | cwonsey | Closed | Bug? |
| #451 Failure to Archive - I received an error when trying to archive an email from Outlook into SuiteCRM. The error reads: | bgrow | Closed | Bug? |
| #450 How to enable "Sync to outlook" checkbox? - I follow the instruction and display on Edit/Detail view. The "Sync to outlook" checkbox appear in t | Yathit | Closed | General Question |
| #449 Re-occurring meetings - Re-occurring meetings not syncing from outlook to SuiteCRM, only the first instance of the meeting. | gkoehler | Closed | Feature |
| #448 Sync does not work - I just installed your product and everything went well, but nothing synchronized, not the calendar o | cbacchi | Closed | Installation |
| #447 CRM Domain - What is my CRM domain? | chris2 | Closed | General Question |
| #442 Trial SuiteCRM Outlook Plugin - Could not construct 'login' request - Hi, I am trying the SuiteCRM Outlook Plugin 3.0 with SuiteCRM 7.8.3 and Windows 10. The plugin in | itmonitor | Closed | Installation |
| #441 Calender Sync not working - Hi, I purchased the Outlook plugin a while ago. While the Archive function for email is working p | guidofueth | Closed | Bug? |
| #440 Sync contact - Query error in module Accounts - Error 500 - Hi, I resolved problem with loging but I've another problem with sync contact from Outlook to Suite | karol.m | Closed | Bug? |
| #439 Outlook Plugin Disabled - I tried to install the Outlook Addin. Outlook generated a message that said that it had caused some | DaveDaniels | Closed | Installation |
| #436 Failed to parse JSON - Hello, I install the plugin for OUTLOOK 2016, try to TEST the login and receive the following me | jsuarez | Closed | Bug? |
| #431 Archive to Quote by entering Quote Number in search field. - It probably sounds backwards, but the ability to select the Quote module as a search option would be | justinh | Closed | Feature |
| #430 Archived Items - History Shows wrong "From" - Hi Support, I hope someone can give me some advice. I've noticed that when using Archive or "S | justinh | Closed | General Question |
| #427 chocolatey package for the suitecrm add-in - Hi, could you please make the addin available via https://chocolatey.org/ thanks | feuler | Closed | Feature |
| #422 calendar sync - I am not sure if its a bug or what, but I am not able to get calendar sync work at all.The last I go | kent | Closed | Bug? |
| #421 SuiteCRM Address book - I cannot find the SuiteCRM address book button in Outlook 2013. Where is the button located? | alex1 | Closed | General Question |
| #417 License Check Failed for SuiteCRM Add-in - I had just purchased the plug in and installed it. Entered my info in and the test login was success | alex1 | Closed | Bug? |
| #416 SuiteCRM Address Book Window to small, half hidden buttons -  Internal Server Error. - When trying to configure the settings for the Outlook plugin using Outlook 2013 on Windows 10 Pro I | karol.m | Closed | Bug? |
| #406 Outlook Shared Calendars - Good day. We are in our trial still with the plugin and our need is very simple. in OUTLOOK... th | pcendeavorsny | Closed | Feature |
| #404 auto-archiving thread - If I add a message to the CRM, linked to a Case (or any other record), will the following messages i | ViniciusAssis | Closed | General Question |
| #403 Cannot sync a contact to CRM - The installation was ok but there is no way to sync a contact from Outlook to SuiteCRM. Outlook 20 | twang1997 | Closed | Bug? |
| #402 Outlook Plugin 3.0.4 Calendar Sycn Issue - Hello, I am only able to get Calendar events to sync between Outlook and Suite when I manually cr | Noah | Closed | Bug? |
| #396 Is anyone going to respond to case 390? - I posted this 4 days ago: I purchased this plugin as one of the key features listed was "Creation n | MBECanterbury | Closed | Feature |
| #393 Porting to Outlook for Mac - Hey guys, If it is not been already asked, why is there no plugin for Outlook for Mac? I assum | jvince | Closed | Feature |
| #390 Creating records from email - I purchased this plugin as one of the key features listed was "Creation new SuiteCRM records (Contac | MBECanterbury | Closed | Feature |
| #385 Calendar sync and user licensed - Hi, I have 2 questions: 1. I have installed to my outlook and activated the calendar sync 2 way. Bu | kent | Closed | General Question |
| #384 CRM Server error 10 (Invalid Login) when credentials are correct? - When entering URL, UN, PW, and license key in outlook settings (all accurately, details re-checked m | JSmithMAP | Closed | Bug? |
| #381 HTTPS URL with self-signed SSL certificate - The plugin does not accept my URL with self-signed SSL certificate. I always get "Could not constru | stefan | Closed | Installation |
| #379 default calendar - How do i change the default calendar where appointments created in SuiteCRM are stored to my office3 | tmartin | Closed | Feature |
| #376 System.Runtime.Interop.Services error if "Archive Attachments Also" setting is enabled. - Hi again guys. With the "Archive attachments also" setting enabled I get the error (as per image) | ian | Closed | Bug? |
| #375 Calender Notes being overwritten - Hello, I have installed the outlook plugin which is working OK however the customer has come back | RakataTech | Closed | Bug? |
| #374 Contacts not syncing - I have installed in my outlook and my contacts are not syncing anymore. I have upgraded to version 3 | randhirshinde | Closed | Bug? |
| #373 Sync Errors - Hi, I am getting errors like the one below. I have noticed that my recurring calendar items are | stssolutions | Closed | Bug? |
| #370 Plugin 3.0.4 - Send and Archive Fails - After upgrading to Outlook Plugin version 3.0.3 to 3.0.4 the Send and Archive no longer works. A | justinh | Closed | Bug? |
| #360 Whenever I'm in corp network i get error 407 - I need to be able to configure proxy settings for the plugin or have some workaround for this plugin | barula | Closed | Bug? |
| #359 How to create accounts from outlook to suitecrm - I am unable to create accounts and contacts from outlook to suitecrm. Please do the needful for the | dcataldo | Closed | Installation |
| #351 Licence key - I'd download and compile the source code from GitHub.com, but i don't know, where I can get the Lice | sergey_b | Closed | General Question |
| #347 Getting an error when syncing emails to Suitecrm - Whenever I do multiple emails, I get the error shown in the attached picture(screenshot). | john | Closed | Bug? |
| #342 Not able to syncing the records (Leads) - Hi, I integrated the official outlook plugin and am not able to syncing the records like leads. als | RakshaTiwari | Closed | Feature |
| #341 archiving of emails seems slow - Using Outlook 2016 and testing the plugin against a fresh install of SuiteCRM, we've found that arc | kyle | Closed | Bug? |
| #327 Not syncing - Hi guys, I just purchased the outlook suitecrm outlook plugin and I'm not seeing some of the items | tmartin | Closed | Bug? |
| #326 outlook plugin has no relation to cases nor Opportunities? - hello I am testing the plugin and purchased on licence. We are most interrested in the case + oppo | Serge Pelletier | Closed | Feature |
| #324 Customer Company does not import to SuiteCRM - Not sure if I'm missing something, but the customer "company" does not appear to be importing from O | demerichbl | Closed | Feature |
| #319 Worked great for emails, then stopped and is asking for the settings' info - I setup the add-on, them it stopped working and the settings were blank. I re-added the settings and | 1reason | Closed | Installation |
| #316 Feature to Create a case / task? - Hello, I'm looking for a functionality that lets me quickly create a case / task out of emails F | mtiggelaar | Closed | Feature |
| #313 Sincronizzazione Calendario - non sincronizza il calendario ----------------------------- SuiteCRM Outlook Add-In v3.0.2.2 in | info14 | Closed | Bug? |
| #309 Ongoing issues with calendar and contact sync - We have several users experiencing disappearing / not-appearing meetings when initiated in outlook o | feuler | Closed | General Question |
| #306 Changing over from Sugar Plugin for Microsoft Outlook v6.2.0 - Hi there I have migrated over to SuiteCRM from SugarPro. I am currently running the Sugar Plugin fo | glynne01 | Closed | General Question |
| #304 outlook freezing when I go to calendars. - when I bring up my calendar on my outlook client after setting up the sync. My outlook freezes. | tim | Closed | Bug? |
| #303 Calendars and Contacts being whiped from outlook - It appears that contacts and appointments on outlook are wiped from outlook after the system syncs. | demerichbl | Closed | Bug? |
| #300 Unable to sync calender using the outlook plugin. - Hello, I hope you are well! Hi....I have purcahsed and installed the plugin and the connection | RakataTech | Closed | Bug? |
| #299 Not interested in plugin / Implicit has more robust features - I would like a refund for the plugin, Implicit has much more robust features | etworek | Closed | General Question |
| #297 Contacts must be assigned to your user - The Installation and Setup doc says: "For SuiteCRM to sync all contacts to your Outlook they must | vox789 | Closed | Feature |
| #295 time zone shift when syncing meetings - both ways - when i create a meeting in outlook it ends up with different time in the crm. other way round as wel | feuler | Closed | Bug? |
| #287 Dergraded Outlook Performance with Plugin Enabled - I've recently purchased and installed version 3.0.2 of the Ultimate Plugin. My system is a Core i | justinh | Closed | Bug? |
| #280 Category (Green confirmation) goes on the wrong email under certain circumstances - Office 2016 (Outlook 2016) - Windows 10 - tested on 2 laptops This is a bit quirky. Once I com | ian | Closed | Bug? |
| #275 Outlook addin fails regularly with Server Errors, but not on all emails - , but typing a search | ian | Closed | Feature |
| #270 Archive to Custom Module feature [now included in 3.0.3] - Hi guys. Is the Outlook connector likely to be able to archive to custom modules anytime soon? | ian | Closed | Feature |
| #268 I work on two PC's my Desktop and my laptop, using only one CRM account. Do I need one or two licenses? - I work on two PC's my Desktop and my laptop, using only one CRM account. Do I need one or two licens | BNC Distribution | Closed | General Question |
| #262 Outlook contact deleted by installation of official plug in. - I am evaluating a CRM for our company. I tried the official Siu CRM Outlook plug-in. I bought it las | michelf99 | Closed | Bug? |
| #254 Issue logging in - 404 - PHP Warnings - When trying to configure the settings for the Outlook plugin using Outlook 2016 on Windows 10 Pro I | evan | Closed | Bug? |
| #247 Paid Outlook Plugin not working - Hi there, I have purchased 1 user outlook plugin and trying to install. But it is not working in | Monika | Closed | Installation |
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