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#1821 - V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook

Closed Bug? created by joecardamone Verified Purchase 6 months ago

V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook.
When restating Outlook, the following error meesage pops up:
Capture.JPG
Will email DEBUG Logs.

Thanks

Joe

  1. paulcolton member avatar

    paulcolton Verified Purchase

    6 months ago

    I am having the same issue with Outlook 2013

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      6 months ago

      Hi There,

      When you said 'accepting' do you mean physically click "accept" on the invitation? Does this also happen on "cancel" an invitation?

      Thanks

    • paulcolton member avatar

      paulcolton Verified Purchase

      6 months ago

      In my case the error messages are coming up on Outlook startup. There is also a message concerning credential failure - Failed while trying to get mail folderCOMExceptionThe attempt to log on to the Microsoft Exchange has failed.

    • joecardamone member avatar

      joecardamone Verified Purchase

      5 months ago

      Hi, It looks like the error by paulcolton is different to my error. Paul, can you please create a new case.

      I am still having issues with accepting meeting requests. Is anyone able to accept meeting requests in Outlook when this plugin is active please?

      Outlook does not stop responding when I select Decline, however does stop responding when I press accept or tentative.

      Cannot use this plugin in our production environment if we cannot accept meeting requests in Outlook - major problem.

      Thanks.

      Joe

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 months ago

    Hi there,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1821. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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