joecardamone - Profile

License fail

Support July 18th, 2019 @ 11:37 pm

Hi,

We could not find in the registry the folloiwng key:

HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems

Have managed to fix the problem by first loading 3.0.18.0, then removing 3.0.18.0 and then loading 3.0.20.0.

Not sure why this worked though?

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License fail

Support July 10th, 2019 @ 11:10 pm

Hi,

We are trying with both 3.0.18.0 and 3.0.20.0 and have similar issues with both versions.

Do you have any details on how we can completely remove the plugin from the new computer and re-install?

Are there any registry entries we need to remove?

Thanks.

Joe

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V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook

Support March 24th, 2019 @ 9:34 pm

Hi, It looks like the error by paulcolton is different to my error. Paul, can you please create a new case.

I am still having issues with accepting meeting requests. Is anyone able to accept meeting requests in Outlook when this plugin is active please?

Outlook does not stop responding when I select Decline, however does stop responding when I press accept or tentative.

Cannot use this plugin in our production environment if we cannot accept meeting requests in Outlook - major problem.

Thanks.

Joe

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SuiteCRM Addin Settings not launching

Support February 27th, 2019 @ 9:14 pm

Hi, 1. Yes, the plugin is still visible in the Outlook Ribbon. 2. On re-install, the settings button is still not responding. 3. My user is not in the office today so will try to reinstall into a new directory, and if this fails, will send the DEBUG logs in the next few days.

Thanks for your help.

Joe

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v3.0.11 vs. v3.0.17

Support February 12th, 2019 @ 9:54 pm

ok, just downloaded the new add-in (3.0.18) and so far so good. I'll let you know if any issues arise.

Thanks for your assistance in this matter.

Joe

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v3.0.11 vs. v3.0.17

Support February 11th, 2019 @ 9:35 pm

Hi SuiteCRM, Any update on when the 3.0.17 plug-in will be released please? Will it address the issue of a signifincant slowdown the Outlook's resposiveness when the Add-in is enabled? What has your testing shown? Any update is appreciated.

Joe

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v3.0.11 vs. v3.0.17

Support January 30th, 2019 @ 9:58 am

great news, thanks

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v3.0.11 vs. v3.0.17

Support January 30th, 2019 @ 9:54 am

Hello SuiteCRM, I am keen to try your version 3.0.17 as 3.0.11 is not usable. When do you expect to complete your testing please? Cheers, Joe

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v3.0.11 vs. v3.0.17

Support January 28th, 2019 @ 11:46 pm

Hi,

Has anyone successfully used 3.0.17 as 3.0.11 does not work on Outlook due to outlook slow down when Add In is enabled.

Thanks

Joe

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Version 3.0.11 is Unusable with Outlook 2016, Massive Slowdown, Takes Forever to Start, Etc.

Support January 28th, 2019 @ 11:44 pm

Hello,

I have the same issue. Based on feedback in the support pages, it appears this plug in is not compatible with Outlook.

Will it be fixed anytime soon or I will request a refund of my substription?

Thanks

Joe

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SuiteCRM Outlook Add-in causes Outlook to run very slow

Support May 31st, 2018 @ 1:42 am

Hello,

Further to this email, it appears activities in SuiteCRM are syncing as Tasks into Outlook. I currently have 30,000 tasks in Outllook. When I delete them from Outlook, they reappear.

I cannot find any settings in the SuiteCRM Plug-in to sync activities or tasks so not sure how to disable this.

Thanks

Joe

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Unable to load DLL 'tidy.x64.dll'

Support April 12th, 2018 @ 2:49 am

We have the same issue so would appreciate an update when available.

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