• Addin not working on Outlook

  Support September 13th, 2021 @ 10:25 am
  

  Hi jfoussard

  A reply was sent to you by email on the 3rd September 2021, maybe check you junk mail etc, if you have not received it

  In any case below is a copy of the reply with any sensitive details removed:-

  Looking at the manifest it using an internal URL for the CRM, this is likely what is configured in the config.php file on your CRM and hence this will be what it will be using in the generated manifest for the plugin for it to connect to the CRM to access the plugin files.

  this URL looks as though it could be a local address, and if that address is not accessible on the machine where outlook is being used, then this is likely the reason why you are getting the error you are. In essence if you open a browser can access this CRM on this address, then outlook on that machine should be able to access it.

  It maybe that you need to update the configured URL in your CRM to be an external facing one, then regenerate the manifest. Otherwise, if you have a special setup you may need to look at setting it up slightly differently, if this is the case please provide some more information on your setup and we may be able to guide you on this.

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• Help needed with auto-archive

  Support September 2nd, 2021 @ 4:29 pm
  

  1. the outlook sync scheduler s required for the auto sync, the fact it say its active, but not running, may suggest the cron jobs are not enabled on your SuiteCRM Instance are other Schedulers running on your instance?
  2. The Tenant ID/Client ID/Client Secret are only required for the backend auto sync and not used on the frontend plugin, for the backend sync to work you need to be using Azure with Office365. assuming you are and that the details entered in the admin panel for the Tenant ID etc are correct, and your priamey email on your user is the one linked to your azure account then the mostly likely cause is configuration/permissions issue in azure preventing you from seeing the folders, could this be the case?

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• Addin not working on Outlook

  Support September 2nd, 2021 @ 4:16 pm
  

  Hi Sidika

  This can often be an issue if your SuiteCRM instance is not directly accessible, e.g if it behind a VPN, or another reason maybe that URL configured on your SuiteCRM instance is incorrect, so will be misconfigured in the plugin.

  If you need to further help to diagnose this issue, please send us the manifest file you generated and installed onto Outlook and we should be able to help you pinpoint the most likely cause, to sent it please sent an email referencing this ticket number in the subject #3836 to outlook at salesagility.com

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• SuiteCRM outlook plugin Authentication Error

  Support September 1st, 2021 @ 2:11 pm
  

  multiple email have been sent to the email your listed

  but here is the message:-

  Looking at the manifest it using what appear to be an invalid local address as the URL for the CRM, this is likely what is configured in config.php file on your CRM and hence this will be what it will be using in the generated manifest for the plugin for it to connect to the CRM

  as this appear to be what could be a local IP address, and if that IP address is not accessible on the machine where outlook is being used, then this is likely the reason why you are getting the error you are.

  It maybe that you need to update the configured URL in your CRM to be an external facing one, then regenerate the manifest. Otherwise, if you have a special setup you may need to look at setting it up slightly differently, if this is the case please provide some more information on your setup.

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• SuiteCRM outlook plugin Authentication Error

  Support September 1st, 2021 @ 1:37 pm
  

  we have replied twice via email,we assume the email are being blocked or going into your spam folder on your end if you have not received them?

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• SuiteCRM outlook plugin Authentication Error

  Support August 26th, 2021 @ 9:50 am
  

  Hi a network error would suggest that outlook can hit your CRM or there is a configuration issue

  if possible can you send us (via email and referencing this ticket number #3805) the manifest file generated in your CRM to help us assess what is going on?

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• Authentication not granted

  Support August 26th, 2021 @ 9:44 am
  

  depending on your setup, you may just need to setup the API public and private keys as detailed here https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/

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• Authentication not granted

  Support August 26th, 2021 @ 8:56 am
  

  An unknown error has occurred occurred can typically mean that your API is configured correctly on your CRM

  one of the easiest way to check is if you can navigate to {Your CRM URl}/Api/index.php, if it is working you should get a response of "Page Not Found" otherwise if not you may get a 500 error

  This would be the first thing you should check

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• Need guidance on Installing Outlook Plug-In on Windows

  Support July 15th, 2021 @ 4:18 pm
  

  ok yres, perhaps there could be another issue that has been missed in the original fix

  if I was guessing I think this may be the problem/ solution

  in Api/V8/Config/services/middlewares.php you have to change, near the bottom of the file from

  ```
      ResourceServer::class => function (Container $container) {
          $baseDir = $GLOBALS['BASE_DIR'];

      return new ResourceServer(
          new AccessTokenRepository(
              new AccessTokenEntity(),
              $container->get(BeanManager::class)
          ),
          sprintf('file://%s/%s', $baseDir, ApiConfig::OAUTH2_PUBLIC_KEY)
      );
  },
  

  ```

  to

  ````
      ResourceServer::class => function (Container $container) {
          $baseDir = $GLOBALS['BASE_DIR'];

      $shouldCheckPermissions = OsHelper::getOS() !== OsHelper::OS_WINDOWS;
  
      return new ResourceServer(
          new AccessTokenRepository(
              new AccessTokenEntity(),
              $container->get(BeanManager::class)
          ),
          new CryptKey(
              sprintf('file://%s/%s', $baseDir, ApiConfig::OAUTH2_PUBLIC_KEY),
              null,
              $shouldCheckPermissions
          )
      );
  },
  

  ```

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• Need guidance on Installing Outlook Plug-In on Windows

  Support July 15th, 2021 @ 3:16 pm
  

  This is a known issue in windows and the SuiteCRM V8 API on windows, We believe this was addresses in the latest release 7.11.20/7.10.31, so if you are on an earlier version this may be why you get this error. So may need o upgrade you instance or take some other action

  here is a link to the ix in question, if it's any help - https://github.com/salesagility/SuiteCRM/commit/5874287eebb49ed7e850ab6ea3b330a396c6f74e

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• Error Message. "Please wait: SuiteSRM Addin has not yet completed connections"

  Support July 7th, 2021 @ 10:50 am
  

  Hi there,

  Is this the version 3 or 4 plugin you are attempting to install?

  Thanks!

  View Comment
  
  
• My licence won't validate in suitecrm

  Support July 7th, 2021 @ 10:47 am
  

  Hi there,

  Is your instance located behind a firewall? It may be that the CRM is unable to hit the validation servers, ensure the following IP is unblocked and you are able to ping the IP from that system: 104.130.124.191

  Let me know how you get on!

  View Comment
  
  
• Slim Application Error

  Support July 7th, 2021 @ 10:45 am
  

  Hi there,

  Can you confirm your API was configured correctly? Tokens created in the OAuth2 folder and permissions set as expected?
  If so running a repair and rebuild also makes no change?
  If you attempt to access yourinstance.com/Api/access_token give you an error page? or just a 503?

  Let me know how you get on!

  View Comment
  
  
• Current User Not Authorized

  Support July 7th, 2021 @ 10:41 am
  

  Hi there,

  If you add another user do you get the same problem? Have you tried a Password grant instead of a client grant for the API token stage?
  Your configuration does appear correct.

  Let me know how you get on!

  View Comment
  
  
• Invalid email warning for sync'd emails

  Support July 7th, 2021 @ 10:37 am
  

  Hi Jack,

  Thanks for the report!, Will attempt to replicate and raise an issue with the development team!

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• Logic hooks when archiving

  Support July 7th, 2021 @ 10:35 am
  

  Hi Jack,

  I've reached out internally to see if any developers have a suggestion, I'll update you when I hear back from them!

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• When saving Email, attachments are not saved

  Support July 7th, 2021 @ 10:30 am
  

  Glad you were able to resolve the issue!

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• Error shown

  Support July 7th, 2021 @ 10:29 am
  

  Hi there,

  With Version 3 you will get these errors without failure, you can disable them from the Settings menu by setting "On-Screen Errors" to "None".

  You appear to be installing the Version 3 Plugin, I recommended using the new Version 4 details of which can be found here;
  https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/installation-guide

  You can download the package from the same place where you downloaded Version 3.

  Let me know how you get on!

  View Comment
  
  
• Issue with user list on licensing screen

  Support July 7th, 2021 @ 10:21 am
  

  Hi there,

  Thanks for the report! I'll take a look at this issue and raise it with the team!

  View Comment
  
  
• Archiving Error

  Support May 13th, 2021 @ 10:39 am
  

  Hi there,

  Sorry for the delay in response!

  The issue stems from SuiteCRM, you can disable the strict validation from the config_overide.php file in the root of your SuiteCRM installation by including the following line between the file header and footer;

  $sugar_config['strict_id_validation'] = false;

  Let me know if this helps!

  Thanks,
  Mac

  View Comment
  
  

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