• Error After First Installing Plugin

  Support February 21st, 2020 @ 9:51 am
  

  Hi there,

  Apologies for the delay in response, this is a known issue that some of our clients are experiencing. We are looking into a fix and will update you with any progress!

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• Error

  Support February 21st, 2020 @ 9:48 am
  

  Hi there,

  I've had little success with replicating your issues, I'll let you know if anything changes or if I require any more information.

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• TransmitUpdateAction and Failed while trying to obtain an SMTP address errors

  Support February 21st, 2020 @ 9:46 am
  

  Hi there,

  This is a known issue appearing with some of our clients, could you confirm what version of outlook is installed?

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• Outlook plugin crashes and was deactivated, cannot reactivate

  Support February 17th, 2020 @ 10:35 am
  

  Hi Ole,

  Could you try uninstalling the plugin and reinstalling the plugin in the 3.0.22.0 version which can be found under the purchases paged for our plugin. We are working hard on the debugging of V3 and harder on the development of V4 which will aim at completely eradicating these kinds of issues (Due to a new and better-managed framework along with working with our in house dev team)

  When the V4 Add-in becomes available for download in any forum, I will let you know!

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• SuiteCRM Outlook plugin not connecting / synchronising

  Support February 17th, 2020 @ 10:32 am
  

  Hi Pablo,

  The issue that your experiencing is a known issue within the version you are using, however, wouldn't recommend an upgrade to the newest version as it seems to have problems of its own. We are working hard on the debugging of V3 and harder on the development of V4 which will aim at completely eradicating these kinds of issues (Due to a new and better-managed framework along with working with our in house dev team)

  When the V4 Add-in becomes available for download in any forum, I will let you know!

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• Error After First Installing Plugin

  Support February 3rd, 2020 @ 10:45 am
  

  Hi there, could you confirm what version of the plugin you are using?

  This is a known issue however shouldn't impact the functionality of the plugin, by setting On-Screen Errors to never (found on the add-on's settings panel, under the tab Information) errors will continue to be logged however will now only be visible in the error logs. Let me know if you have any success

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• SuiteCRM Addin Error

  Support February 3rd, 2020 @ 10:45 am
  

  Hi there, could you confirm what version of the plugin you are using?

  This is a known issue however shouldn't impact the functionality of the plugin, by setting On-Screen Errors to never (found on the add-on's settings panel, under the tab Information) errors will continue to be logged however will now only be visible in the error logs. Let me know if you have any success

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• Installation issue : no prompt to enter CRM domain

  Support February 3rd, 2020 @ 10:43 am
  

  Hi there,

  Could you confirm what version of the plugin you are using?

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• Outlook deactivates Plug In when launched

  Support February 3rd, 2020 @ 10:43 am
  

  Hi there,

  Apologies for the delayed reply, Yes that does sound like the case. Could you send a screenshot of what is said when pressing the tick box next to the add-on as shown within the first message?

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• Outlook deactivates Plug In when launched

  Support January 29th, 2020 @ 10:01 am
  

  Hi there,

  Logs should be found specifically for the plugin within C:\Users\Your-User\AppData\Roaming\SuiteCRMOutlookAddIn\Logs\
  Please email them to outlook[at]salesagility[dot]com and well take a look

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• Calendar issue

  Support January 24th, 2020 @ 10:09 am
  

  It looks right to me, I'll try to replicate this and get back to you when I know more. Is this affecting all your user?

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• Outlook deactivates Plug In when launched

  Support January 23rd, 2020 @ 12:11 pm
  

  Hi there,
  Could you please try the following steps below which will take you through how to resolve most of the issues you are describing,

  == STEP 1 - Allowing the plugin ==
  On your PC, navigate to "Start Menu" and search for an application called "Regedit" or "Registry Editor" and open it,
  When loaded navigate down the following path;
  HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems
  Within "DisabledItems" remove all registries other than the (Default) by single-clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".

  At this point, please restart or open outlook,
  If the SuiteCRM tab does appear within the navbar, please skip to the last step, otherwise continue with step 2.

  == Step 2 - Enabling the Plugin==
  Navigate to File > Options > Add-ins
  At the bottom of the page ensure "COM Add-ins" is selected and hit GO
  Find "SuiteCRM Outlook Addin" and tick the box next to it.
  Hit OK
  You should see SuiteCRM at the top of the page

  If for whatever reason this isn't the case please get back in contact with us by raising a case or update your existing case on the store and send a message containing your logs set to debug to outlook[at]salesagility[dot]com quoting your case number where we can help you troubleshoot the issues you are experiencing

  == Step 3 - Preventing Licence Check Failure ==
  The easiest way to prevent these issues occurring is to wait 30 seconds to a minute after the start of outlook before performing a manual archive. If you happy with this you can skip to the end of this guide, but if you would prefer a speedier start-up, please follow the steps below;

  Open Outlook and Wait 30 seconds
  Navigate to the "SuiteCRM" tab and click "Settings."
  Click on the tab "Synchronisation."
  Change the value of "Start-up Delay" to a value greater than 0 for example 5 seconds (It could be as low as one however may cause issues with the plugin disabled due to "Running Slow", 5 seconds accommodates for this start-up time and still prevents any problems occurring with the plugin)
  Afterwards, hit save and restart outlook, you should now be able to archive after 5 seconds without receiving any license check issues as long as a valid license is placed within the "Credentials" section of the plugin settings.

  Let me know if you have any luck!

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• Calendar issue

  Support January 22nd, 2020 @ 9:56 am
  

  Could you let me know the values that are on the "Synchronization" tab?

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• Calendar issue

  Support January 21st, 2020 @ 10:22 am
  

  Hi there, could you confirm what version of the plugin you are using?

  This is a known issue however shouldn't impact the functionality of the plugin, by setting On-Screen Errors to never (found on the add-on's settings panel, under the tab Information) errors will continue to be logged however will now only be visible in the error logs. Let me know if you have any luck

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• Send email issue

  Support January 21st, 2020 @ 10:22 am
  

  Hi there, could you confirm what version of the plugin you are using?

  This is a known issue however shouldn't impact the functionality of the plugin, by setting On-Screen Errors to never (found on the add-on's settings panel, under the tab Information) errors will continue to be logged however will now only be visible in the error logs. Let me know if you have any luck

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• Reschedule of meeting throws error and deletes meeting from Calendar

  Support January 13th, 2020 @ 1:06 pm
  

  Hi there,

  The current status of this issue is still in progress. We aim to review all our current V3 cases and identify as resolved in the upcoming V4 release. In some cases, some of the resolutions will not be backported to V3 however the aim is that the majority of them will not apply to V4 once released.

  Thanks,
  SuiteCRM Team

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• Can't log in to exchange server?

  Support January 10th, 2020 @ 3:06 pm
  

  Hi there,

  From the information provided here's what I can find for you in return;
  As of current outlook plugin v3 (Current Release) only supports Outlook 2010 to 2016.
  New V4 (Active Development) will support the most recent versions upon its release.

  In regards to being unable to log into exchange servers could you provide more information? what errors are you getting?

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• Archiving Emails do not save attachments

  Support January 6th, 2020 @ 10:35 am
  

  Hi there,

  Could you confirm the following;
  What version of the plugin are you using?
  What version of SuiteCRM did to upgrade from and upgrade to?

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• Email Issue

  Support December 30th, 2019 @ 11:12 am
  

  Hi there,

  I'll take a look at replicating this today again and let you know the status

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