• Not possible to load an add-on in Outlook.com

  Support February 25th, 2021 @ 4:49 pm
  

  Hi,

  Just to confirm, I assume the OS is the one your using Outlook on? Not the one hosting the CRM? If so what OS are you hosting on?

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• Not possible to load an add-on in Outlook.com

  Support February 25th, 2021 @ 3:49 pm
  

  Hi Timo,

  Could you try creating or using the default CRM password instead of the SAML password and see if that makes any difference when trying to connect to the plugin?

  Could you confirm a few things for me;
  What version of SuiteCRM are you using?
  How are you hosting it? Apache, Nginx, IIS, etc?
  What PHP version are you using?
  Is the instance behind a firewall or a VPN?

  And lastly, if you try with a different user is anything different?

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• Auto-archiving on v4

  Support February 25th, 2021 @ 3:26 pm
  

  

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• Auto-archiving on v4

  Support February 25th, 2021 @ 3:25 pm
  

  Hi Jack,

  Can I confirm that the user profile where you are attempting to auto-archive has the primary email (Not the one within settings) set as the outlook email of the user??

  That is a requirement of the auto-archive set up that's needs improved documentation so may be the cause of your issues.

  Let me know how you get on!

  Thanks,
  Mac

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• Sync Custom fields in contacts

  Support February 24th, 2021 @ 3:12 pm
  

  Hi there,

  Sorry this query was missed!

  Unfortunately at this time sync between custom fields is not available within the current version. It may be part of the Phase 3 implementation however I'm currently unable to give confirmation on that as I have not yet tested that deployment.

  If you have any further questions please let me know!

  Thanks,
  Mac

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• Missing Client ID & Client Secret

  Support February 24th, 2021 @ 3:05 pm
  

  Hi there,

  1 boils down to, ensure you have the latest version of the plugin installed, if you are using the V4 version from the downloads page on the store then you have the latest version.
  2 is referring to an API Client which can be configured in the Administration > OAuth2 Clients and Tokens > New Password Client

  

  Choose a name for the Client
  Choose a memorial secret, this can be anything but is recommended to be treated like a password and therefore the longer the better.
  Then hit save,

  After hitting save, copy the newly visible Client ID and Using the Secret you set you will be able to login to the addon.

  If you have any further issues please let me know!

  Thanks,
  Mac

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• Outlook plugin V4 (and V3) issues with SecuritySuite (Sugaroutfitters)

  Support February 18th, 2021 @ 11:25 am
  

  Hi there,

  I assume you are using the full SecuritySuite plugin?

  Can you confirm what version of SuiteCRM and PHP you are using?

  Thanks,
  Mac

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• Suite CRM Outlook Addin

  Support February 18th, 2021 @ 11:22 am
  

  Hi there,

  Could you try redownloading the .zip file? and check if you get the same issue with the new file?

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• Cannot install Outlook plugin v4

  Support February 18th, 2021 @ 10:18 am
  

  Thanks Jason,

  Could I get you to confirm a few extra things for us?

  What MySQL, PHP and Suite version are you using?
  Ignoring any of the issues mentioned above, when attempting to load the Suite side of the plugin (The .zip file) via the module loader, do you receive any errors directly on-screen/does the module finish the install and show as installed on the module loader screen?
  Secondly, can you access the Outlook Config menu at the bottom of the administration menu?

  This information will be helpful with debugging your issue further,
  Thanks,
  Mac

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• Auto-archiving on v4

  Support February 17th, 2021 @ 3:41 pm
  

  Hi Jack,

  Sorry for not getting back to you, I'll chase up on this one.

  Thanks!

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• Cannot install Outlook plugin v4

  Support February 17th, 2021 @ 11:45 am
  

  If you try running a repair and rebuild again does the issue reappear? If so can you copy it the script and run it manually via MySQL command line or preferably PHPMyAdmin where you will get better reporting.

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• Can not install this Plug-in to Outlook 2019 or Outlook 365 (local installation)

  Support February 17th, 2021 @ 11:35 am
  

  Apologies - "if you are not able to find** the Get Addon button"

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• Can not install this Plug-in to Outlook 2019 or Outlook 365 (local installation)

  Support February 17th, 2021 @ 11:34 am
  

  Hi there,

  Please see this page here on the Microsoft documentation site, if you're not able to fix the Get Addon button it may be worth trying the deployment compatibility checker they list here - https://www.microsoft.com/download/details.aspx?id=55270

  https://docs.microsoft.com/en-us/exchange/add-ins-for-outlook-2013-help

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• I cancelled and you keep charging me

  Support February 17th, 2021 @ 10:58 am
  

  Sorry to hear that Ryan, I'm sure Jessica will be able to help you out, I'll close this case over however please drop us another message if you have any further problems!

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• Where to put the Manifet file? Does this work with the Outlook App / Office 365?

  Support February 17th, 2021 @ 10:39 am
  

  Hi there,

  Once downloaded the manifest should be installed via the "Get Add-in!" button which should be either shown on the default navbar along the top or at the bottom when right-clicking.

  If this does not appear the issue is likely that you do not have a compatible account or software version, can you confirm what type of account you are using?

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• Suite CRM Outlook Addin

  Support February 11th, 2021 @ 11:45 am
  

  Hi there,

  So to confirm, you've downloaded the zip file from your orders page, then went to your CRM, opened the module loaded (Different from Upgrade) and hit uploaded module, after the upload when you hit the load button on the module nothing happens? Could you try running a repair and rebuild and a screenshot of your module loader screen would be beneficial to debugging, thanks!

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• Installation failed whilst adding the manifest file

  Support February 10th, 2021 @ 3:30 pm
  

  Hi there,

  Have you tried redownloading the manifest file? It may be the something went wrong during the download. If not you may want to try reinstalling the module on suite and again redownloading the file.

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• SuiteCRM looses Outlook Plugin License Key

  Support February 10th, 2021 @ 3:28 pm
  

  Hi there,

  This is a known issue however is particularly unreplicable on some system so I'm sorry to hear it's affecting you. Does the license appear to disappear as its being used? or outside of work hours when the system is inactive?

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• Can not install this Plug-in to Outlook 2019 or Outlook 365 (local installation)

  Support February 8th, 2021 @ 9:33 am
  

  Hi Michael, I'll take a look and get you some specifics in regards to the requirements for on premies deployments and get back to you! Thanks!

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• Cannot install Outlook plugin v4

  Support February 4th, 2021 @ 10:03 am
  

  Hi there,

  Yes the installation of the plugin in suite is critical, can you uninstall the plugin if it already exists then run a Quick Repair and Rebuild and then try installing again. It may be worth re-downloading the package from the downloads page to ensure there's nothing missing.

  Let me know how you get on,
  Thanks!

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