• Empty email in Suite CRM 8.7

  Support March 28th, 2025 @ 10:31 am
  

  Hi Patrick,

  The plugin is working as expected and is currently in production usage by several of our clients on 8.8.0

  The email import process and display functionality is actually part of SuiteCRM Core. It's possible the email you are importing has something unique which is potentially triggering a bug in the application. To help us diagnose this can you please export the full email from Outlook and send it to outlook [at] salesagility [dot] com

  We can then attempt to replicate the issue you see and pass it over to the product team if necessary.

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• Empty email in Suite CRM 8.7

  Support March 26th, 2025 @ 8:44 am
  

  It seems the system look for an email template to display the email archive from outlook. Did I miss some required email template configuration?

  There is no template configuration required, that error relates to a missing relationship rather than a missing template. There is an option in the administration to Rebuild Relationships. It may be worth running this followed by a quick repair and rebuild. Please take a full backup of your code and database before doing so.

  The messages above do not show the reason for the white screen you experience, they are likely recorded in your Apache log files.

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• Empty email in Suite CRM 8.7

  Support March 25th, 2025 @ 5:05 pm
  

  This error seems to be unrelated to the plugin itself. It appears you have some custom code relating to subpanels which is failing. We would suggest you either resolve the error in the custom code or remove it if it's no longer required. Assistance with this is outwith the scope of the outlook plugin support.

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• Error in Plugin configuration

  Support March 21st, 2025 @ 1:01 pm
  

  HI Patrick,

  When running quick repair and rebuild, please scroll down to the bottom of the screen and be sure to apply the database changes recommended. This should resolve your issue.

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• Random search results in the plugin, unable to attach Emails to the desired records

  Support January 23rd, 2025 @ 4:45 pm
  

  Thanks for your feedback, we will pass this on to the team to help them prioritise. There is no release date set at present.

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• Question on Version

  Support January 21st, 2025 @ 2:49 pm
  

  The plugin supports 8.7.1. The default language is English, it's currently not possible to translate the outlook application

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• New install of plugin into Outlook 2019 not working

  Support December 20th, 2024 @ 5:20 pm
  

  We are currently trying to replicate the situation however we have been unable to do so to date.

  We'll provide a further update when we can.

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• New install of plugin into Outlook 2019 not working

  Support December 5th, 2024 @ 2:43 pm
  

  Please try enabling outlook with developer tools enabled, the command for this should be "olk.exe --devtools" This should display a developer console with further error information.

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• New install of plugin into Outlook 2019 not working

  Support December 5th, 2024 @ 11:56 am
  

  Good afternoon,

  Does that workstation have direct access to your CRM? The plugin window content is loaded from your CRM server so network or connectivity issues would cause this type of issue.

  To test please ensure you can access your CRM via a web browser on the same workstation.

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• 403 Forbidden Access to this resource on the server is denied!

  Support November 21st, 2024 @ 8:05 am
  

  Yes it's indicating that your CRM server is refusing the connection with an access denied message. Has any maintenance or upgrades been performed on the server around the time this problem started? It's likely something has changed on the server to trigger this response.

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• 403 Forbidden Access to this resource on the server is denied!

  Support November 20th, 2024 @ 12:35 pm
  

  403 indicates access denied by the server itself. Was this working previously or is it a new installation?

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• Plugin authentication error

  Support November 19th, 2024 @ 11:52 am
  

  you are welcome to send the screenshot to outlook [at] salesagility.com

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• Plugin authentication error

  Support November 19th, 2024 @ 11:41 am
  

  Your attached error has not appeared, if you would like to resend we can investigate.

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• Exchange ActiveSync

  Support November 8th, 2024 @ 8:53 am
  

  The plugin does not use Exchange ActiveSync. It's compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016.

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• Merging Licenses from Version 3 to Version 4

  Support October 28th, 2024 @ 8:21 am
  

  Please contact the store team directly to arrange this, as the plugin retailer we are unable to make licence changes but they should be able to combine them into a single licence on your behalf.

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• Method not allowed issues

  Support October 24th, 2024 @ 9:43 am
  

  Please try clearing your local browser cache. If this does not resolve the issue please send a copy of your suitecrm.log file to outlook [at] salesagility.com

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• Method not allowed issues

  Support October 24th, 2024 @ 7:35 am
  

  Please ensure you have ran the Quick Repair and Rebuild process and cleared any caches on your server

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• Method not allowed issues

  Support October 23rd, 2024 @ 12:48 pm
  

  Please walk through the troubleshooting steps as detailed here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/troubleshooting

  You may wish to pay attention to the Apache mod rewrite and .htaccess steps as these may be part of the issue.

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• no funciona

  Support October 14th, 2024 @ 10:33 am
  

  We have a large user base who are successfully using the plugin on a daily basis.

  If you can provide further information about your issues we can work with you to resolve them

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• Outlook plugin - Authendication error - Details are not loaded

  Support October 4th, 2024 @ 9:10 am
  

  Please send a copy of your suitecrm.log file to outlook [at] salesagility.com and our engineers will investigate the issue you report.

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