Unknown errors normally mean an error has occurred on the SuiteCRM side, If you see this error you should confirm your API is configured correctly and you have created keys as shown in the documentation above.
Azure is only required for Auto-archiving, and the rest of the plugin itself can be used without azure.
A video may be useful documentation, we'll take that on board and see if we can get one up and running.
To confirm the issue is that "Get Add-ins" is missing and as such you are unable to load the plugin's manifest?
If this is the case, the plugin requires the following details to be met for the plugin to be installable - https://docs.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements
Please let me know if you have any further questions
Can you confirm the following details for me;
Which version of the plugin are you using?
What version of SuiteCRM are you using?
What PHP version are you using?
What are your sync settings on the plugin config set to?
Sorry, you have encountered some issues;
In regards to your first issue; This is a known issue we are looking to provide a fix for soon. The following information may assist us in diagnosing the problem fully;
SuiteCRM version:
PHP version:
Hosting software: Apache2, Nginx, IIS, Other?
With regards to issue 2;
What kind of attachment are you trying to archive, what error is shown, what module are you attempting to archive against, and does this happen on all attachments?
I appreciate your patience, if I could grab more info I'll pass it on to the team.
Could you please let me know a few of the following in regards to your issues;
What Outlook version are you using?
What Plugin Version are you using (The latest is 3.0.22.0)?
What SuiteCRM, PHP version are you using?
Are you using Apache, Nginx, IIS, etc?
What OS are you hosting SuiteCRM on?
Do you have any other users on your licence with the same issues?
You do not have to use the 3.0.22.0.mis for anything during the use of the V4 plugin, you should download (After configuring the plugin) the manfest.xml from the Outlook configuration menu in SuiteCRM and then install it via the "Get Add-ons" option in Outlook.
Can you confirm you are using the V4 plugin?
Is your CRM located behind a firewall? If so you can try allowing a connection to 104.130.124.191 which is the store IP.
These errors are frequent while using the V3 plugin. If you wish to continue to use V3, you can turn off onscreen errors via the plugin configuration screen within Outlook.
If you have any further questions or issues, please let me know!
You do not have to use the 3.0.22.0.mis for anything during the use of the V4 plugin, you should download (After configuring the plugin) the manfest.xml and install it via the "Get Add-ons" option in Outlook.
