• Outlook Plugin - Dokumente ablegen

  Support May 22nd, 2025 @ 2:37 pm
  

  Hi Nicole,

  You can try and archive the email again to the same record.

  If this doesn't work, you can manually add the attachment. In SuiteCRM you would create a "Note" record and relate it to the email since you can't, by default, create a note on the attachment subpanel.

  You can also directly create a Note or Document record on the record that you archived the email to if that is preferable.

  If you have errors when the attachments are not successfully syncing, you can send your suitecrm.log error file to outlook@suitecrm.com and we can see if that gives us an idea of what is going wrong.

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• Outlook Plugin - Dokumente ablegen

  Support May 22nd, 2025 @ 12:06 pm
  

  Hi Nicole,

  I'm not sure which "checkboxes" you are referring to, it may be a translation issue.

  You should be able to resync an email from the plugin to the same Account/Contact etc.

  If this doesn't work, you can manually create a Note in SuiteCRM and in the "Related To" field choose Email and type the name of the email in the input box

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• Incorrect credentials, please try again.

  Support May 22nd, 2025 @ 10:45 am
  

  Hi it38,

  Are you using a password credentials or client credentials OAuth2 Client? Password credentials are required for the Outlook plugin. If you are able to receive a bearer token otherwise this could be your issue.

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• I AM NOT ABLE TO USE THE EMAIL PLUGIN AND DEVS ARE NOT RESPONDING TO THE ORIGINAL TICKET!!!

  Support May 22nd, 2025 @ 10:38 am
  

  Hi Nic,

  It looks like the API is rejecting the sync of the email due to an invalid id format. This looks to have been caused by imported data with a non-standard id for SuiteCRM.

  Here you can see where the API validates the id of a record:

  https://github.com/salesagility/SuiteCRM-Core/blob/master/public/legacy/Api/V8/Param/Options/Id.php

  You can change the validation within this file to allow a broader selection of ids, keeping in mind that this would have to be re-implemented if you were to upgrade SuiteCRM v8.8.0

  Fixing the id's within the database is more difficult as relationships would have to be taken into account, although may be a better solution in the long run.

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• Suspicious Activity on SuiteCRM Server: Temporary File Renaming to PHP File

  Support May 21st, 2025 @ 2:16 pm
  

  Hi Vladimir,

  The file /var/www/html/prod/cache/modules/Employees/Employeevardefs.php is unrelated to the outlook plugin.

  Beyond that you may wish to take further investigative measures to understand the reason for the change.

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• Unable to use the plugin.

  Support May 14th, 2025 @ 9:15 am
  

  This issue is commonly caused by your users not being individually licenced.

  Before your Users can use the Plugin they need to be set up as Licensed Users.

  Navigate to the “SuiteCRM Outlook Add-in” section in the Admin panel of the CRM.

  Add Users through the “Outlook Users” subpanel. You can click on the “Select” button to launch the pop-up through which Users can be added.

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• Can opportunities be filtered by default?

  Support May 12th, 2025 @ 3:42 pm
  

  Filtering opportunities is not currently possible although It should be achievable with custom development. We will add this feature request to our backlog for consideration in a future release.

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• Outlook Plugin often losing its license

  Support May 12th, 2025 @ 3:38 pm
  

  What version of the plugin are you currently using? There was a related bug resolved in later versions.

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• Archiving emails to Tasks

  Support April 28th, 2025 @ 2:31 pm
  

  Thanks for your feedback, this request may require custom development within SuiteCRM rather than at the plugin level. We will pass this feature request on to our developers for consideration.

  View Comment
  
  
• Attachments are not archived in Outlook Windows 11 Classic Client but work well from Outlook Web.

  Support April 28th, 2025 @ 2:24 pm
  

  Yes please send them to outlook [at] suitecrm [dot] com

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• Attachments are not archived in Outlook Windows 11 Classic Client but work well from Outlook Web.

  Support April 28th, 2025 @ 10:12 am
  

  Are you able to access the debug logs from the Outlook Classic Client rather than SuiteCRM?

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• Empty email in Suite CRM 8.7

  Support April 28th, 2025 @ 10:08 am
  

  We have been unable to recreate this issue locally, are you using the same web browser and workstation when logging in as an admin vs a specific user?

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• Empty email in Suite CRM 8.7

  Support April 16th, 2025 @ 8:20 am
  

  Can you clarify what you mean by access the user profile from an admin account?

  Do you mean access your own user profile as an administrative user?

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• Empty email in Suite CRM 8.7

  Support April 7th, 2025 @ 11:51 am
  

  An empty folder list is often caused by an incorrectly configured Azure account. Please double check your logs for related messages and run through the setup steps here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/auto-archive-functionality

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• Empty email in Suite CRM 8.7

  Support April 7th, 2025 @ 10:26 am
  

  Hi Patrick,

  It may be worth uninstalling and reinstalling the plugin following the upgrade.

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• Empty email in Suite CRM 8.7

  Support April 3rd, 2025 @ 3:33 pm
  

  Hi Patrick, We believe this issue is a core issue which was fixed in the SuiteCRM 8.8.0 release.

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• Empty email in Suite CRM 8.7

  Support March 28th, 2025 @ 10:31 am
  

  Hi Patrick,

  The plugin is working as expected and is currently in production usage by several of our clients on 8.8.0

  The email import process and display functionality is actually part of SuiteCRM Core. It's possible the email you are importing has something unique which is potentially triggering a bug in the application. To help us diagnose this can you please export the full email from Outlook and send it to outlook [at] salesagility [dot] com

  We can then attempt to replicate the issue you see and pass it over to the product team if necessary.

  View Comment
  
  
• Empty email in Suite CRM 8.7

  Support March 26th, 2025 @ 8:44 am
  

  It seems the system look for an email template to display the email archive from outlook. Did I miss some required email template configuration?

  There is no template configuration required, that error relates to a missing relationship rather than a missing template. There is an option in the administration to Rebuild Relationships. It may be worth running this followed by a quick repair and rebuild. Please take a full backup of your code and database before doing so.

  The messages above do not show the reason for the white screen you experience, they are likely recorded in your Apache log files.

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• Empty email in Suite CRM 8.7

  Support March 25th, 2025 @ 5:05 pm
  

  This error seems to be unrelated to the plugin itself. It appears you have some custom code relating to subpanels which is failing. We would suggest you either resolve the error in the custom code or remove it if it's no longer required. Assistance with this is outwith the scope of the outlook plugin support.

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• Error in Plugin configuration

  Support March 21st, 2025 @ 1:01 pm
  

  HI Patrick,

  When running quick repair and rebuild, please scroll down to the bottom of the screen and be sure to apply the database changes recommended. This should resolve your issue.

  View Comment
  
  

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