• Error in Outlook

  Support December 3rd, 2020 @ 3:01 pm
  

  You should be able to find your order here - https://store.suitecrm.com/members/cylix/orders

  Look under downloads on the order for the V4 zip file

  View Comment
  
  
• Unable to load Authentication/Archiving window

  Support December 3rd, 2020 @ 2:30 pm
  

  Hi there,

  We're unable to see your attachments. if you could email them to outlook[at]salesagility[dot]com so we can take a look.

  Thanks,
  Mac

  View Comment
  
  
• Auto-archiving on v4

  Support December 3rd, 2020 @ 2:25 pm
  

  Hi Jack,

  I've managed to replicate this issue once however have been unable to reliably replicate and find a workaround, I'll pass this to a develop and keep you up to date if we are able to get any further info!

  Thanks,
  Mac

  View Comment
  
  
• Error in Outlook

  Support December 3rd, 2020 @ 1:58 pm
  

  Hi there,

  It appears you are using the V3 plugin which is no longer supported. Please try version 4 following the installation guide found here.

  If you have any issues please let me know!

  View Comment
  
  
• Sync Contatc and Calendar

  Support December 3rd, 2020 @ 1:54 pm
  

  Hi there,

  These features are planned to be included within the Phase 2 & 3 release, see our FAQ for more details.

  If you have any further questions please let me know!

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:54 pm
  

  Glad to hear all is good, should you have any further issues please let me know, however for now I'll close this case over.

  I'll take a look at adding that to the guide (I'm sure it used to be part of it) as you appear to be right!

  Thanks,
  Mac

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:36 pm
  

  Does the user you are using exist in the Outlook Licence subpanel in the Outlook Config on SuiteCRM?

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:26 pm
  

  Ok, and what does it say on the Outlook side?

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 3:24 pm
  

  Has the licence authorised suesssfully?

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 25th, 2020 @ 2:51 pm
  

  Hi!

  Yes, that's most likely the issue. if you whitelist 104.130.124.191 on your firewall you should be able to reach the licence server and therefore be able to authenticate.

  Let me know how you get on!

  Thanks,
  Mac

  View Comment
  
  
• Not possible to load an add-on in Outlook.com

  Support November 24th, 2020 @ 1:08 pm
  

  Hi Timo,

  Unfortunately, nothing new I can pass on. Issues have been reported to the team so I'll keep you up to date should anything that comes of that.

  Your specific issues I'm not sure what causes them but the fix I've recommended should prevent it from getting stuck in this loop and therefore resolve yours and a few other problems we've encountered.

  Best,
  Mac

  View Comment
  
  
• Archive in Custom Module

  Support November 24th, 2020 @ 11:04 am
  

  Hi there,

  Yes, custom modules should be archiveable once a relationship is created between them and the emails module. After that is complete you will need to select them in the Outlook Config menu at which point they should be accessible in the Outlook side of the plugin and allow for archive.

  Let me know if you have any problems setting this up and I can give more detailed guidance.

  Thanks,
  Mac

  View Comment
  
  
• Not possible to load an add-on in Outlook.com

  Support November 18th, 2020 @ 12:59 pm
  

  Hi Timo, I think I have an idea of what the issue is but haven't been able to find a workaround yet. Update you as soon as I know anything new!

  View Comment
  
  
• Auto-archiving on v4

  Support November 18th, 2020 @ 12:49 pm
  

  Hi Jack,

  Im looking into this issue now, will update you if and when I know more.

  Thanks,
  Mac

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 18th, 2020 @ 12:43 pm
  

  1. Yes as far as im aware that should be correct.
  2. You will have to create a password grant in the API Tokens admin menu on the CRM and use the Client ID and Secret from there

  View Comment
  
  
• The current user is not licensed. Please contact your administrator.

  Support November 18th, 2020 @ 11:08 am
  

  Hi there,

  Have you added your user to the subpanel found in the Outlook config menu?
  (See here - https://youcrm.com/index.php?module=Administration&action=OutlookAddinConfig)

  If not try adding them with the select button and seeing if authentication now works!

  Thanks,
  Mac

  View Comment
  
  
• Outlook Plugin 3.01 - Manual Sync grayed out for contacts

  Support November 9th, 2020 @ 10:34 am
  

  Hi there,

  Can you confirm the status of automatic sync for contacts?
  Is the button actually inactive or just greyed?
  Have you made any changes to the setup recently?

  Thanks,
  Mac

  View Comment
  
  
• Not possible to load an add-on in Outlook.com

  Support November 9th, 2020 @ 10:32 am
  

  Hi Timo,

  I appreciate your patience as this issue has been elusive so far.

  If you open outlook up in a web browser at https://outlook.live.com/ then pull up the plugin side panel on any email.
  Then pressing F12 in a Chrome browser or opening dev tools;
  Click into the network tab
  Press the clear button
  And then hit "Try Again" on the error

  You may see a red error starting with ?et=

  Press on this error and please send me a censored copy of the results.
  If you wish you can email them directly to outlook@salesagility.com

  View Comment
  
  
• Archiving question- search results are unclear

  Support November 6th, 2020 @ 3:05 pm
  

  Hi there,

  Hopefully, this issue is resolved, I'll close this case over. If your issues continue, please let me know!

  View Comment
  
  
• Outlook COM plugin Error

  Support November 6th, 2020 @ 3:02 pm
  

  Hi there,

  I'll close this case over. If your issues continue, please let me know!

  View Comment
  
  

SuiteCRM has not rated any add-ons.

SuiteCRM has not verified any add-ons.

SuiteCRM has not created any Wanted Add-ons.