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Support August 20th, 2019 @ 11:19 am
As a tempory solution you can perform the following;
How to update plugin settings without using the in-outlook menu.
Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\
Open the user.config file using notepad (Or for ease of use I suggest notepad++)Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;
Find > Username
Update value with CRM UsernameFind > Password
Update value with CRM PasswordFind > Host
Update value with CRM URLFind > LicenceKey
Update value with Plugin Licence KeyIf you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug
Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)
Outlook Plugin Support Team
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Support August 19th, 2019 @ 10:25 am
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
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Support August 19th, 2019 @ 10:21 am
Hi there,
Thank you for reporting this issue, It has been replicated and raised as a bug with our developers who will continue to investigate further. I will update you when i have more information.
SuiteCRM Outlook Plugin Team
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Support August 19th, 2019 @ 9:10 am
Hi there,
This issue is know and a development build is being tested activity. I will get in contact as soon as we have a full release resolving your issues or if you would be willing if we require more testers.
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 1:19 pm
The issue you are having is known and is being handled by our development team. Could you please try the following workaround to see if any difference to the usability of the plugin is made?
How to update plugin settings without using the in-outlook menu.
Navigate to the file called user.config found in C:\User(YOUR USERNAME)\AppData\Local\Microsoft_Corporation(FOLDER CONTAINING "SuiteCRMAddIn")(Newest created Folder)\
Open the user.config file using notepad (Or for ease of use I suggest notepad++)Using the find function (Normally CTRL+F) to locate the following names and update the values found between the UPDATETHIS tags below;
Find > Username
Update value with CRM UsernameFind > Password
Update value with CRM PasswordFind > Host
Update value with CRM URLFind > LicenceKey
Update value with Plugin Licence KeyIf you would like to enable debug logs (Useful if you are sending us logs to assist with debugging the issues you are experiencing) Find > LogLevel and update value with Debug
Afterwards please open outlook and check in the settings page that your changes have been reflected by the plugin (Note: Atm hitting save appears to cause an error on certain installations. However exiting without saving will not change your settings you updated)
Outlook Plugin Support Team
View Comment
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Support August 13th, 2019 @ 9:30 am
Hi there,
We have now reviewed this request and unfortunately, it has not been selected to join our current roadmap. For now, this item has been backlogged and may be reviewed again in the future.
SuiteCRM Outlook Plugin Support
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Support August 13th, 2019 @ 9:19 am
Are you able to insert your licence key? It can be found under the purchases page of your store profile. Are to able to X away from the popups? Are you able to hit save?
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Support August 13th, 2019 @ 9:13 am
Hi there,
Apologies for taking a few days to get back to you, we have emailed you directly regarding a new dev build that may help prevent the issues you have encountered
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 8:29 am
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 8:28 am
Hi there,
We have passed this on to our development team who are investigating the issues further. I will get back in contact when I know more.
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 8:26 am
Hi there,
Did you have any success while using the dev build of the plugin?
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 8:25 am
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
View Comment
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Support August 13th, 2019 @ 8:24 am
Hi there,
Apologies for not getting back to you, If you haven't already you are able to cancel your trial in the purchases tab of your profile you will be able to cancel your trial.
SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 8:21 am
Hi there,
This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
View Comment
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Support August 13th, 2019 @ 8:16 am
Hi there,
This issue will be closed as we have received no response and this ticket appears to have been resolved. if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.
SuiteCRM Outlook Plugin Team
View Comment
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Support August 13th, 2019 @ 7:39 am
Hi there,
Could you please provide some screenshots of the settings found in the Archive, Auto-Archive and Synchronisation tabs?
This will help us recreate your setup fully and try to replicate your issues.SuiteCRM Outlook Plugin Team
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Support August 13th, 2019 @ 7:30 am
Hi there,
Download files should be found under the purchases section of your profile. If they are not there then please ensure that you started your trial and if you believe this to be the case please email the store directly for support at store[at]suitecrmstore[dot]com who will be able to assist you further.
SuiteCRM Outlook Plugin Support
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Support August 13th, 2019 @ 7:20 am
Hi there,
Could you confirm that upon start-up of outlook you are met with the reconfigure screen? Could you also send a screenshot of the error for us to investigate further?
SuiteCRM Outlook Plugin Team
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Support July 29th, 2019 @ 3:52 pm
Hi there,
We have a potential fix which is currently being tested by some affected users.
I will update you when we have more information about the status of the fix.
SuiteCRM Outlook Plugin Team
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Support July 26th, 2019 @ 12:07 pm
Hi there,
We have sent you an email regarding the error you are currently experiencing.
SuiteCRM Outlook Plugin Team
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