• DialogBox error : ActionRetryableException: Unexpected response from CRM while attempting to sync item ;

  Support November 21st, 2019 @ 9:38 am
  

  Hi Lekan,

  I'm just taking a look at your issue and yes this appears to be the same as 2339. As mentioned on that ticket, this is a known issue that is currently under investigation. In the meantime, you may be able to disable your onscreen errors by changing the value on the information tab to Show OnScreen Errors to "Never". However, If you encounter any issue (Prevention of sync) you may have to revert this setting. Let me know how you get on!

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• Plugin becomes slow today

  Support November 15th, 2019 @ 10:37 am
  

  Hi Ziran,

  Could you please provide your add-on logs set to debug mode to outlook[at]salesagility[dot]com

  This will assist in debugging the issues you are experiencing. Could you also confirm the following;

  Does this only affect a single user?
  Does the user experience similar slowness within the CRM?
  What Version of the Outlook Plugin & CRM are you using?
  What version of Outlook are they using?

  Thanks,
  SuiteCRM Team

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• SuiteCRM Outlook plugin slow and crashing

  Support November 15th, 2019 @ 10:19 am
  

  Hi Todd,

  Could you provide screenshots of your configuration of the plugin to help me replicate the issues you are experiencing (Please don't include the credentials tab)

  In regards to Outlook 2019 support, Add-on V4 which is in active development should do so, its release current estimated for Winter 2019.

  SuiteCRM Team

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• SuiteCRM Outlook plugin slow and crashing

  Support November 11th, 2019 @ 4:16 pm
  

  Hi Todd,

  The on-screen errors you are experiencing were for debugging purposes and have no detrimental effect on the functions of the plugin. As a workaround, please navigate to the add-ons settings menu, to the information tab and set "Show On-Screen Errors" to "None". After updating these settings, the plugin will only cause errors within the logs. Please re-enable the plugin and let me know if you encounter any further issues

  In regards to the currently supported version as mentioned on the about page, the current version 3 of the add-on is supported within Outlook 2010 to 2016 however upon the release of V4 will support 2013 and later

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• Reschedule of meeting throws error and deletes meeting from Calendar

  Support November 4th, 2019 @ 2:18 pm
  

  Hi there,

  I have confirmed that this is an issue within the most recent version. I will add this to our bug issues board to be prioritised and resolved.

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• Reschedule of meeting throws error and deletes meeting from Calendar

  Support November 1st, 2019 @ 12:15 pm
  

  Hi there,

  I will attempt to replicate and update you when I have more information.

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• Meetings does not get deleted in Outlook, when deleted in SuiteCRM

  Support October 30th, 2019 @ 1:18 pm
  

  Hi there,

  We are still working on the solution to resolve this issue and will update you when we have more information/progress.

  SuiteCRM Team

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• Disappearing configuration

  Support October 30th, 2019 @ 1:13 pm
  

  Thank you for confirming that this issue is resolved.

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• 3.0.22 - Send and Archive issue

  Support October 28th, 2019 @ 10:18 am
  

  Hi there,

  This ticket has been closed as we have been unable to replicate this issue, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

  SuiteCRM Team

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• 3.0.22 - Issue with email attachment

  Support October 28th, 2019 @ 10:13 am
  

  Hi there,

  This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

  SuiteCRM Team

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• No calendar sync error 500

  Support October 25th, 2019 @ 9:37 am
  

  Hi Dominique,

  It's unfortunate to hear that you were not satisfied with the SuiteCRM Outlook v3 add-in. Your feedback is important to us and we will be improving our support processes to help our customers facing these issues going forward. We are scheduling a re-launch of the add-in (v4) in the coming weeks that will bring better performance and a more intuitive interface.

  Best,
  SuiteCRM Team

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• CC field is not populated

  Support October 18th, 2019 @ 2:59 pm
  

  Hi there,

  This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
  We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

  SuiteCRM Outlook Plugin Team

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• Error when from and CC has contacts from same accont

  Support October 18th, 2019 @ 2:58 pm
  

  Hi there,

  This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
  We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

  SuiteCRM Outlook Plugin Team

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• Official SuiteCRM Outlook Plugin will not connect to CRM Version 7.11.8 Sugar Version 6.5.25 (Build 344)

  Support October 17th, 2019 @ 10:44 am
  

  Hi there,

  Could you provide a copy of your outlook plugin logs found by following the link on the information tab of the plugin settings page to outlook[at]salesagility[dot]com

  SuiteCRM Outlook Plugin Team

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• Outlook Plugin Fail To Archive

  Support October 17th, 2019 @ 10:41 am
  

  Hi Mike,

  I would like to confirm if the attachments could be the issue here. If possible could you disable archive with attachments within the Outlook Plugin settings and attempt to archive (You don't have to full archive just ensure you get to the search screen)

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• No calendar sync error 500

  Support October 17th, 2019 @ 10:37 am
  

  Hi Dgrota,

  Apologies for the delay in the response to this case. We are actively working on further investigation into the know issues (On Screen Errors, 500 Errors) and will update you when we have more information regarding a fix or workaround. In regards to the individual issues you are encountering (Unable/Reduced ability to sync from CRM to Outlook), we would like to continue investigating these issue as we have been unable to replicate locally.

  Could you provide further information;
  Have any records been successfully updated from CRM to outlook at any point during testing?
  Comparing timestamps between outlook plugin logs and the SuiteCRM servers PHP logs;
  When you find a 500 error in the outlook plugin logs can you find the related within the PHP logs?
  If so could you provide a few samples of the errors you are receiving within the PHP logs and their associating outlook logs?

  Could you also provide the SuiteCRM logs at a time where sync should have occurred to outlook[at]salesagility[dot]com

  Thank You for your assistance in resolving this issue.

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• Outlook Plugin Fail To Archive

  Support October 11th, 2019 @ 3:01 pm
  

  Thanks Mike,

  I will take a look at this and get back to you as soon as possible.

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• No calendar sync error 500

  Support October 9th, 2019 @ 2:04 pm
  

  Hi there,

  I have passed the logs to one of our developers who is investigating further, I will update you when I have hear back from them.

  Roughly how many records are within your SuiteCRM Instance? Also, can you confirm if you are using version 7.10.20?

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