• CC field is not populated

  Support October 18th, 2019 @ 2:59 pm
  

  Hi there,

  This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
  We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

  SuiteCRM Outlook Plugin Team

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• Error when from and CC has contacts from same accont

  Support October 18th, 2019 @ 2:58 pm
  

  Hi there,

  This ticket has been closed as we have received no response. If you believe this to be an issue still, please leave a comment, and we will reopen this ticket and continue our investigation.
  We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• Official SuiteCRM Outlook Plugin will not connect to CRM Version 7.11.8 Sugar Version 6.5.25 (Build 344)

  Support October 17th, 2019 @ 10:44 am
  

  Hi there,

  Could you provide a copy of your outlook plugin logs found by following the link on the information tab of the plugin settings page to outlook[at]salesagility[dot]com

  SuiteCRM Outlook Plugin Team

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• Outlook Plugin Fail To Archive

  Support October 17th, 2019 @ 10:41 am
  

  Hi Mike,

  I would like to confirm if the attachments could be the issue here. If possible could you disable archive with attachments within the Outlook Plugin settings and attempt to archive (You don't have to full archive just ensure you get to the search screen)

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• No calendar sync error 500

  Support October 17th, 2019 @ 10:37 am
  

  Hi Dgrota,

  Apologies for the delay in the response to this case. We are actively working on further investigation into the know issues (On Screen Errors, 500 Errors) and will update you when we have more information regarding a fix or workaround. In regards to the individual issues you are encountering (Unable/Reduced ability to sync from CRM to Outlook), we would like to continue investigating these issue as we have been unable to replicate locally.

  Could you provide further information;
  Have any records been successfully updated from CRM to outlook at any point during testing?
  Comparing timestamps between outlook plugin logs and the SuiteCRM servers PHP logs;
  When you find a 500 error in the outlook plugin logs can you find the related within the PHP logs?
  If so could you provide a few samples of the errors you are receiving within the PHP logs and their associating outlook logs?

  Could you also provide the SuiteCRM logs at a time where sync should have occurred to outlook[at]salesagility[dot]com

  Thank You for your assistance in resolving this issue.

  View Comment
  
  
• Outlook Plugin Fail To Archive

  Support October 11th, 2019 @ 3:01 pm
  

  Thanks Mike,

  I will take a look at this and get back to you as soon as possible.

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• No calendar sync error 500

  Support October 9th, 2019 @ 2:04 pm
  

  Hi there,

  I have passed the logs to one of our developers who is investigating further, I will update you when I have hear back from them.

  Roughly how many records are within your SuiteCRM Instance? Also, can you confirm if you are using version 7.10.20?

  View Comment
  
  
• No calendar sync error 500

  Support October 8th, 2019 @ 9:26 am
  

  Hi there,

  I have received the logs and will analyse them today. Thank you for the additional information

  View Comment
  
  
• Birthday dosent Sync

  Support October 7th, 2019 @ 3:19 pm
  

  Hi Mirko,

  I have been unable to get successful sync to perform using just a default date (US Format). I will continue to investigate however will raise this as an issue and get back to you with more information when possible.

  SuiteCRM Outlook Plugin Team

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• No calendar sync error 500

  Support October 7th, 2019 @ 10:23 am
  

  I will take a look at the logs when I receive them however this could be down to the size of the data stored within outlook and the CRM taking a while on the initial sync

  View Comment
  
  
• Outlook Plugin Fail To Archive

  Support October 7th, 2019 @ 9:50 am
  

  Hi Mike,

  I will split this answer into two sections, the first regarding the error and the second regarding support for enabling Auto-Archive.

  Section 1: This is a known issue that occurs with what appears to be random emails being unachievable. Could you please confirm the following information regarding the email you are attempting to archive;
  Is there more than one "TO" address?
  Is there a "CC" or "CCB" address?
  Do any of the "TO", "CC" or "CCB" addresses appear as contacts within the CRM or Outlook?
  Is there an attachment, if so what file type and how large is it?
  Has the email been previously archived?

  With this information, I will attempt to replicate your issue.
  (Please note I do not require any specific information)

  Section 2: Automatic archive can be enabled simply by opening the settings dialogue and navigating to the Auto Archive tab. Here you have the option to Enable the setting "Archive Mail Received by your@emailaddress.com".

  This will enable Automatic archive for any mails arriving in your inbox.

  If you have any issues, please let us know.

  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• Birthday dosent Sync

  Support October 7th, 2019 @ 8:26 am
  

  Hi Mirko,

  I will take a look at replicating this issue today and will update you as soon as I have more.

  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• 3.0.22 and SuiteCRM 7.11.8 - Authentication failed

  Support October 7th, 2019 @ 8:14 am
  

  Hi all,

  I will attempt to replicate this with that version of the CRM.

  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• 3.0.22 - Plugin not loaded automatically

  Support October 7th, 2019 @ 8:11 am
  

  That's good to hear! I will, however, log this as an issue to be investigated further to ensure that this is a one time issue.

  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• 3.0.22 - Issue with email attachment

  Support October 4th, 2019 @ 3:16 pm
  

  Hi Afatac,

  Sorry about the wait on the response. I was only able to replicate the issue in files around 20MB upload size. Could you please try again to send the Debug logs and the .jpg file for further testing

  Again apologies for the long wait,
  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• 3.0.22 - Plugin not loaded automatically

  Support October 4th, 2019 @ 2:17 pm
  

  Hi Afatac,

  Sorry about the wait on the response. Could you let us know what is reported in the Load Behavior box when clicking on the SuiteCRM Outlook Plugin?

  Again apologies for the long wait,
  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• 3.0.22 and SuiteCRM 7.11.8 - Authentication failed

  Support October 4th, 2019 @ 2:15 pm
  

  Hi Afatac,

  Sorry about the wait on the response. Let's look at getting these issues resolved for you. Checking your logs you provided it appears you are getting 404 errors when attempting a connection. Having your full logs in Debug mode would be of assistance however from what I can see there must be an issue with the URL you are using. If possible would you be able to confirm your URL with us? This can be done on the same Email chain as which you provided your logs or by sending a new email to outlook[at]salesagility[dot]com.

  Again apologies for the long wait,
  SuiteCRM Outlook Plugin Team

  View Comment
  
  
• No calendar sync error 500

  Support October 4th, 2019 @ 2:01 pm
  

  OK, so from you logs there is definitely non-english characters however they don't appear to be causing any issues (I assumed they wouldn't have caused an issue but better to check). It also appears the there are only a few 500 errors and that sync is functioning. How long are you leaving between making a change in outlook and expecting a change in the CRM?

  View Comment
  
  
• No calendar sync error 500

  Support October 4th, 2019 @ 10:33 am
  

  Hi there,

  Thank you for providing your logs however they appear to only be set to Error mode. Although I am able to recover some information from this it would be of much assistance if you were able to provide logs when they are set to the Log Level Debug. This can be done within the Info tab of the Plugins settings.

  Also, could you confirm if the meeting name, body or invite addresses contain non‐English characters? For example ö ü etc, etc,

  SuiteCRM Outlook Plugin Team

  View Comment
  
  

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