• Outlook Slow Down

  Support July 1st, 2020 @ 2:17 pm
  

  Thank you,

  We'll take a look and get back to you

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• Sent Items not syncing & Read/unread issue

  Support July 1st, 2020 @ 2:14 pm
  

  Thanks,

  I'll do my best to investigate this issue and get back to you should I need more information.

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• Outlook Sync

  Support June 24th, 2020 @ 4:29 pm
  

  Hi there,

  The plugin does have 2-way sync, can you confirm you have set your sync options within settings panel to both?

  If so could you confirm what version of outlook, plugin and SuiteCRM you are using?

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• Strange error message

  Support June 24th, 2020 @ 4:19 pm
  

  Hi there,

  Due to a known issue, the plugin attempts to sync (Altho is not able to complete) and fails (unrelated to not being able to complete). We expect this issue to be resolved within V4 of the plugin.

  If you are not using the sync feature you should be safe to disable these warnings in the information panel of the setting menu by changing the value of "logging" to "never". Let us know how this goes!

  View Comment
  
  
• Outlook Slow Down

  Support June 24th, 2020 @ 4:18 pm
  

  Hi there,

  There is a variety of area where hangs may occur such as during a sync cycle however generally shouldn't be noticeable to the end-user. Are there any specific locations which hang specifically?

  Additionally, could you send over your logs to outlook[at]salesagility[dot]com and include your ticket number [2875] in the subject and we will review.

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• Sent Items not syncing & Read/unread issue

  Support June 24th, 2020 @ 4:18 pm
  

  Hi there,

  Could you confirm which version of the plugin you were using?

  There is a known issue that may be causing the syncing issue we aim to resolve in V4 of the plugin. However, the Read/unread issue is currently unknown. Did you perform an action other than sending of the email?

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• Outlook deactivates Plug In when launched

  Support June 4th, 2020 @ 3:15 pm
  

  Hi there,

  Ill keep you updated with any changes on this error

  View Comment
  
  
• Failure loging in

  Support June 4th, 2020 @ 2:40 pm
  

  Hi there,

  This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

  SuiteCRM Team / Name

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• Problem Failed to archive Mailltem - Failed to parse JSON

  Support June 4th, 2020 @ 2:00 pm
  

  Hi there, is this still causing issues?

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• Unable to use this plugin with personal email i.e Emails Module

  Support June 4th, 2020 @ 1:27 pm
  

  Could you please provide additionally information?

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• does not install

  Support June 4th, 2020 @ 1:21 pm
  

  Hi there,

  This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

  SuiteCRM Team / Name

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• Mistake in currency in opportunities and spelling mistake in Contact

  Support June 4th, 2020 @ 1:14 pm
  

  Hi there,

  It appears that the store is not displaying the images, could you pass and email to outlook[at]salesagility[dot]com with reference to ticket number 2734 in the title along with the images and any log files you can provide.

  Thanks

  View Comment
  
  
• PlugIn blocks my work

  Support June 4th, 2020 @ 1:08 pm
  

  Hi there,

  This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

  SuiteCRM Team / Name

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• Mail encoding error

  Support June 3rd, 2020 @ 4:50 pm
  

  Hi there,

  Apologies about the lack of response,

  My suspicions are that the CRM is still the culprit, could you confirm that when you open outlook and view the email it looks correct however after archiving, the CRM displays the above? On top of that does this only happen with specific emails or all emails that you import?

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• SuiteCRM Addin Error

  Support May 20th, 2020 @ 5:10 pm
  

  Hi Scott

  The current release doesn't currently support office 2019, it only supports Outlook 2010 to 2016

  We currently in the process of rebuild a new version the Outlook Addin which will have stronger support for office 2019 and office 365, where the current version currently doesn't. We are hoping to have the new release ready very soon.

  Thanks

  SA

  View Comment
  
  
• does not install

  Support May 7th, 2020 @ 1:56 pm
  

  Hi there,

  At which step of the installer does the plugin fail and which version of the plugin are you install?

  View Comment
  
  
• Mail encoding error

  Support May 7th, 2020 @ 1:55 pm
  

  Hi there,

  Is this within the plugin or suitecrm? Could you confirm which version of SuiteCRM you are using?

  View Comment
  
  
• Mistake in currency in opportunities and spelling mistake in Contact

  Support May 7th, 2020 @ 1:54 pm
  

  Hi there,

  Could you attempt to resend the images? Also to confirm this in regards to the Outlook Plugin and not just SuiteCRM in general?

  View Comment
  
  
• PlugIn blocks my work

  Support May 7th, 2020 @ 1:53 pm
  

  Hi there,

  Could you please provide further details as to what your issues are?

  View Comment
  
  
• Disable SSL Certificate Validation

  Support May 7th, 2020 @ 1:50 pm
  

  Glad you managed to resolve this @jmead, if you have any further issues let us know

  View Comment
  
  

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