Please take a look at this page from Microsoft which shows how to access and add an add-in https://support.microsoft.com/en-us/office/get-an-office-add-in-for-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8
Hi,
You will find all the installation guidance here https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/installation-guide
Let us know how you get on
Please follow the install instructions here and let us know if you experience any problems along the way.
https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/installation-guide
Your licence keys for v3 will be converted to use with the new v4 Plugin version
Steps to follow:
1. Disable Version3
2. Install the latest version through the module loader. (Admin->Module Loader)
3. Once the package is installed then you will need to configure the outlook settings.
This error generally points towards connectivity issues between Outlook and SuiteCRM.
Can you access SuiteCRM from a browser on the same computer as you have Outlook running?
If so, can you also access the V8 API endpoint at http://{{IP ADDRESS}}/{{Your Instance}}/Api/access_token , what is returned in your browser when visiting that url?
Please follow the steps for setting up the V8 API fully and confirm it is operational. Further detail can be found here: https://docs.suitecrm.com/developer/api/developer-setup-guide/
The Client ID and Secret are retrieved from Azure
As per your guide you must create an Enterprise Application first for the SuiteCRM Outlook Plugin.
Once this is in place, from the Azure homepage click on App Registrations and find the application added above. Within here you can see your Application (client) ID and generate a client secret
The free support we can offer is restricted to the plugin itself and does not cover issues with your SuiteCRM installation or instance.
If you need help setting up SuiteCRM correctly, which includes the configuration of the API, please either purchase a support plan here or take a look at the community forums. Your issue will have been covered there in the past.
Please ensure your API V8 has been configured correctly. Here is a link to assist you: https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/
