• Authentification Failed

  Support March 26th, 2020 @ 10:27 am
  

  Hi there,

  That is a shame to hear however you are able to cancel the purchase from your side via the purchases tab found in the top-right drop-down menu. Then press history on the purchase and hit Quit subscription to cancel your payments.

  Thanks,
  Mac

  View Comment
  
  
• Plugin tries to sync calendar events even if set not to do so ....

  Support March 26th, 2020 @ 10:20 am
  

  Hi there,

  This again is a known issue that we are looking to resolve in an upcoming release. I will be happy to notify you when this is on the way however at this time am unable to provide a due date.

  Thanks
  Mac

  View Comment
  
  
• Bug in Outlook Calender

  Support March 26th, 2020 @ 10:18 am
  

  Hi there,

  When this issue is resolved we will be happy to notify you and at that point extend your trial to allow for testing. Unfortunately at this time, I am unable to provide a due date for the fix however our development team are working hard to pursue and resolve these issues in the new version.

  Thanks,
  Mac

  View Comment
  
  
• Outlook with activated plugin crashes when offline

  Support March 26th, 2020 @ 10:14 am
  

  Hi there,

  Thank you for raising this problem and I'll mark this for investigation

  Thanks
  Mac

  View Comment
  
  
• Failure loging in

  Support March 17th, 2020 @ 8:50 am
  

  Hi there, please check the following;
  URL is correct, and you are correctly using HTTPS or HTTP
  Username is valid
  Password is correct
  Access to the CRM is achievable via a browser

  Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number

  View Comment
  
  
• Outlook Plugin

  Support March 17th, 2020 @ 8:48 am
  

  Unfortunately, there is no release date for the fix. We are working had to resolve the issues and will update you as soon as we can.

  View Comment
  
  
• Duplication of archived emails is avoidable?

  Support March 17th, 2020 @ 8:47 am
  

  Hi there,

  This is something that will be addressed for in the V4 release. If you have any further questions about the V4 release please let me know.

  View Comment
  
  
• Emails that are archived to records, ie. opportunities, disappear ...

  Support March 16th, 2020 @ 5:47 pm
  

  Hi there,

  Could you provide your logs to outlook[at]salesagility[dot]com with reference to this ticket?

  View Comment
  
  
• Outlook plugin fail on test - Authentication Failed

  Support March 16th, 2020 @ 5:43 pm
  

  Hi there, you've said you covered a few already, but please check the following;
  URL is correct, and you are correctly using HTTPS or HTTP
  Username is valid
  Password is correct
  Access to the CRM is achievable via a browser

  Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number

  View Comment
  
  
• Outlook Plugin

  Support March 13th, 2020 @ 10:21 am
  

  Hi there,

  This is a known issue that is currently being investigated by our developers who are working hard to find a fix. The current status of this issue is still in progress. We aim to review all our current V3 cases and identify as resolved in the upcoming V4 release.

  SuiteCRM Team

  View Comment
  
  
• Installation issue : no prompt to enter CRM domain

  Support March 6th, 2020 @ 10:51 am
  

  Hi there,

  When using Regedit are there any entries there?

  View Comment
  
  
• Sync error, referring to email from 2.3.2020

  Support March 5th, 2020 @ 3:29 pm
  

  Hi there,

  For general usability, you can turn on-screen errors off from within the SuiteCRM settings panel found on the navbar. It appears your seeing the effects a recently known bug which is currently under investigation. I will let you know of any changes or workarounds that may help.

  Thanks,
  Mac

  View Comment
  
  
• Auto Archive - SuiteCRM Category label

  Support March 5th, 2020 @ 3:22 pm
  

  If there were labelled with the SuiteCRM cat then they should have been archived to the CRM. There is potential for a bug here.

  View Comment
  
  
• Outlook plugin fail on test - Authentication Failed

  Support March 5th, 2020 @ 3:20 pm
  

  Could you provide a screenshot of the error you are getting?

  View Comment
  
  
• Installation issue : no prompt to enter CRM domain

  Support March 2nd, 2020 @ 11:48 am
  

  Hi there,

  Is this consistently an issue? If so I'll add this to the tracker as a bug as generally, this issue is non-repetitive. Does reapplying the fix allow the use of the plugin again?

  View Comment
  
  
• Outlook 365 compatibility?

  Support March 2nd, 2020 @ 11:47 am
  

  Hi there,

  Yes, the V4 plugin is built around compatibility with Office 365 and when released will be available via the Add-ins page for ease of installation.

  View Comment
  
  
• Is it possible to Create new Contacts, Leads, Accounts, Cases, Opportunities by the Outlook interface?

  Support February 28th, 2020 @ 11:30 am
  

  Hi there,

  At the moment this functionality only exists for contacts via the Sync function, this happens when a new contact is created within outlook and does not exist within SuiteCRM. Currently, no menu is available for this functionality however I will happily raise it as a feature request for the design and implementation of V4.

  Thanks,
  SuiteCRM Team

  View Comment
  
  
• SuiteCRM Outlook plugin not connecting / synchronising

  Support February 28th, 2020 @ 11:04 am
  

  Hi Pablo,

  At the current moment in time, there is no released timeline for this fix. We are still in active development for V4 and will make an announcement soon. In the mean time as you are having issues with your installation we are happy to provide a previous version that have no recorded issues in this area to allow you to perform the essential activities to synchronize with SuiteCRM. We can contact you directly with the previous version to 3.0.20.

  SuiteCRM Team

  View Comment
  
  
• Installation issue : no prompt to enter CRM domain

  Support February 27th, 2020 @ 2:32 pm
  

  Good to hear, let me know if you have any further issues!

  View Comment
  
  
• Installation issue : no prompt to enter CRM domain

  Support February 27th, 2020 @ 2:14 pm
  

  Could you please try the following steps below which will take you through how to resolve most of the issues you are describing,

  == STEP 1 - Allowing the plugin ==
  On your PC, navigate to "Start Menu" and search for an application called "Regedit" or "Registry Editor" and open it,
  When loaded navigate down the following path;
  HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems
  Within "DisabledItems" remove all registries other than the (Default) by single-clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".

  At this point, please restart or open outlook,
  If the SuiteCRM tab doesn't appear within the navbar try step 2,

  == Step 2 - Enabling the Plugin==
  Navigate to File > Options > Add-ins
  At the bottom of the page ensure "COM Add-ins" is selected and hit GO
  Find "SuiteCRM Outlook Addin" and tick the box next to it.
  Hit OK
  You should see SuiteCRM at the top of the page

  If for whatever reason this isn't the case please get back in contact with us by raising a case or update your existing case on the store and send a message containing your logs set to debug to outlook[at]salesagility[dot]com quoting your case number where we can help you troubleshoot the issues you are experiencing

  View Comment
  
  

SuiteCRM has not rated any add-ons.

SuiteCRM has not verified any add-ons.

SuiteCRM has not created any Wanted Add-ons.