![](https://store.suitecrm.com/assets/img/avatars/495.png?1644951286)
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Support July 24th, 2024 @ 1:35 pm
Hi there,
Thanks for raising this issue, we will test this ourselves and we will come back to you to update you on whether this is a bug or possibly a problem just with your plugin.
Thanks, The Outlook Plugin Team
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Support July 23rd, 2024 @ 8:15 am
Hi there,
In your previous reply, you mentioned this message "Method not allowed Method not allowed. Must be one of: POST", can you confirm you still get this response when testing the API connection within the browser?
Thanks, The Outlook Plugin Team
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Support July 19th, 2024 @ 10:10 am
Hi there,
Method not allowed means your API is set up correctly on your SuiteCRM instance, this is a good test to start with.
The next step would be to test one of the URLs within the Manifest file that you download from your SuiteCRM instance and install it into Outlook. Below is an example URL so please change the necessary URL data to your own.
https://YOUR_SUITECRM_INSTANCE_URL/public/plugins/SA_Outlook/index.html
When you hit this URL you should get a loaded white screen and an "A" icon on the tab. This means the page is loading correctly, if you get anything different to this then we know that something with the URL is wrong. Please let us know what your outcome is.
Thanks, The Outlook Plugin Team
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Support July 12th, 2024 @ 12:36 pm
At present its possible to search on a single string value, either name or email. We hope to expand this functionality in a future release. The work around for now is to re-archive the email to multiple records if that is required.
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Support July 10th, 2024 @ 12:47 pm
Hi Anastasios,
Unfortunately the attached pictures did not arrive. Please send them to us directly at outlook [at] salesagility.com
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Support July 8th, 2024 @ 8:52 am
Please follow the instructions provided here to install the add-in in outlook. https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-installation
If you experience any errors, please take a screenshot of the error and send it to outlook [at] salesagility.com
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Support July 3rd, 2024 @ 2:12 pm
Hi there,
Could you please send the attachment to our Official Outlook Plugin Support email at outlook[at]salesagility.com (Please include this ticket number within the subject line) and we can review the error.
Thanks, The Outlook Plugin Team
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Support July 2nd, 2024 @ 2:00 pm
Hi there,
Could you please send us a screenshot of your issue to our Official Outlook Plugin Support email so we can review it there?
outlook[at]salesagility.com (Please include this ticket number within the subject line)
Thanks, The Outlook Plugin Team
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Support July 2nd, 2024 @ 1:31 pm
Hi there,
Could you please let us know exactly what part of the plugin fails when you are installing it?
Thanks, The Outlook Plugin Team
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Support June 25th, 2024 @ 7:37 am
Hi there,
We have now updated our documentation on the store page.
Thanks, The Outlook Plugin Team
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Support June 21st, 2024 @ 7:55 am
Hi there,
Thank you for letting us know, we will update our documentation as soon as possible to accommodate these changes.
Thanks, The Outlook Plugin Team
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Support June 19th, 2024 @ 10:11 am
Hi there,
The authentication issue related to refresh tokens is a known core problem in the latest releases of SuiteCRM. This issue affects versions from SuiteCRM 7.13.3 up to the latest Suite8 versions. However, we strongly advise against reverting to earlier versions of SuiteCRM due to security and bug-related concerns.
We anticipate that the Core Product Team will provide a fix and release of SuiteCRM in the near future.
Thanks, The Outlook Plugin Team
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Support June 18th, 2024 @ 7:54 am
Hi there,
It looks to be an issue within SuiteCRM 7.13.3 to the latest including Suite8 versions.
Thanks, The Outlook Plugin Team
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Support June 18th, 2024 @ 7:47 am
Hi there,
Thank you for reaching out to us.
We appreciate your suggestion to include the version number within the plugin's settings tab for easier identification. We have added this to our list of suggested features and will incorporate it into a future release.
Thanks, The Outlook Plugin Team
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Support June 17th, 2024 @ 9:47 am
Hi there,
The authentication issue is a core issue on later releases of SuiteCRM related to refresh tokens. We anticipate that the Core Product Team will provide a fix and release in the near future.
Thanks, The Outlook Plugin Team
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Support June 3rd, 2024 @ 3:29 pm
Hi there,
The latest version of the Outlook Plugin Should work with SuiteCRM 8.5.1
Thanks, The Outlook Plugin Team
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Support May 29th, 2024 @ 7:42 am
Hi there,
Currently, we do not have any time frame as to when this will be implemented, but this is being looked into to update the way the plugin searches for records.
Thanks, The Outlook Plugin Team
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Support May 13th, 2024 @ 10:34 am
Hi there,
We're currently in the testing phase of our upcoming release for the Outlook Plugin, which addresses the issue of users losing authentication. Rest assured, we'll notify you once this release is available for public download, and we'll also make an announcement on our landing page.
Thank you, The Outlook Plugin Team
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Support April 29th, 2024 @ 3:21 pm
Hi there,
We're aware of a known bug where the token doesn't refresh properly. Currently, the workaround is to log out and then log back in again, which should allow you to use the plugin for a period before encountering the error again.
Our team is actively working on a Bug Fix release to address this issue along with several others affecting the plugin. We'll keep you posted on this ticket once the release is ready for public download.
Thanks, The Outlook Plugin Team
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