• Outlook deactivates Plug In every time

  Support June 12th, 2019 @ 2:29 pm
  

  Please try the following,

  1. Hit file, Slow addins
  2. Select SuiteCRM Plugin and change the dropdown to Allow Addin
  3. Afterwards hit apply and restart the application

  SuiteCRM Outlook Plugin Team

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• illogical license error

  Support June 11th, 2019 @ 3:59 pm
  

  Hi mdelfortrie,

  There was recently an issue with licensing on the store, Could you try again after restarting your session and see if this has been resolved. If not please get in touch and let us know.

  SuiteCRM Outlook Plugin Team

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• License issue

  Support June 11th, 2019 @ 3:49 pm
  

  Hi cwonsey,

  Please try the following to try and resolve your issue;

  1. Uninstall the add-in
  2. Reinstall the add-in
  3. After installation go to "File", "Options", "Add-ins" and at the bottom of that popup you will see a dropdown containing "COM Add-ins". Ensure this is selected and hit go, scroll down and find Outlook Plugin. Click the tick box and then OK in the bottom corner.
  4. At this point, the SuiteCRM pannel should appear on the navigation bar, If so click on the panel and hit "Settings" and enter your key.

  If you still get the license check error please let us know and we can help with recovering your key

  If you run into any issues during the above steps please get back in touch and let us know

  SuiteCRM Outlook Plugin Team

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• Emails are not being marked as archived into SuiteCRM on everyone's machine

  Support June 11th, 2019 @ 3:32 pm
  

  Hi chris9,

  At the current moment in the time, the best way of verifying that an email has been archived is by checking against the contact within SuiteCRM (History subpanel) as you are correct in saying that only the person who archives the email for themselves will view the tag on the email.

  SuiteCRM Outlook Plugin Team

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• Email Sent date incorrect

  Support June 11th, 2019 @ 3:23 pm
  

  Hi Rahul,

  Thank you for bringing this to our attention,

  We have had a look at your issue and from our testing, we have been able to replicate it. As for upgrading, we would suggest that you do upgrade to our latest version to keep up to date with fixes & feature releases.

  SuiteCRM Outlook Plugin Team

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• Contacts not syncing automatically (never from SuiteCRM to Outlook)

  Support June 11th, 2019 @ 3:17 pm
  

  Hi provexilon,

  Could you ensure the plugin logging output is set to "debug" and run through your scenarios again? Afterwards please could you provide us with a copy of the logs ether via this chat or directly to outlook[at]salesagility[dot]com so we can investigate this further.

  SuiteCRM Outlook Plugin Team

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• SuiteCRMAddIn Login Failed

  Support May 3rd, 2019 @ 8:27 am
  

  Hi there,

  Profound apologies.

  What's happened is that TLS 1.1 was disabled globally on 1st May. We knew this was going to happen and had already upgraded to a version of the .Net libraries which should use TLS 1.3 automatically, but clearly this isn't working.

  According to documentation, if you have .Net 4.6.2 or above installed on your computer this should just work. Otherwise, some registry changes (see same documentation) should make it work.

  However, I can confirm that at this stage it is not working for me either, although I have .Net 4.7.2 installed.

  We have recognised this issue and we are working as hard as we can to resolve this problem.

  Thanks,

  View Comment
  
  
• Login Fails with 3.0.18

  Support May 3rd, 2019 @ 8:26 am
  

  Hi there,

  Profound apologies.

  What's happened is that TLS 1.1 was disabled globally on 1st May. We knew this was going to happen and had already upgraded to a version of the .Net libraries which should use TLS 1.3 automatically, but clearly this isn't working.

  According to documentation, if you have .Net 4.6.2 or above installed on your computer this should just work. Otherwise, some registry changes (see same documentation) should make it work.

  However, I can confirm that at this stage it is not working for me either, although I have .Net 4.7.2 installed.

  We have recognised this issue and we are working as hard as we can to resolve this problem.

  Thanks,

  View Comment
  
  
• SuiteCRMAddIn Login Failed

  Support April 18th, 2019 @ 8:34 am
  

  Thanks

  Do you have access to your PHP logs? If so can you check that there are no errors appearing in there? Previously (but should've been resolved in that 7.8.28 version) this error would occur if you were on PHP 7+ and the PHP errors were not supressed.

  Feel free to discuss further by sending your findings via outlook[at]salesagility[dot]com

  Thanks

  View Comment
  
  
• SuiteCRMAddIn Login Failed

  Support April 18th, 2019 @ 7:37 am
  

  Hi there,

  Have you tested on the Add-on the "Test" button on the credentials tab on Settings. Does that successfully log in?
  Else what version of SuiteCRM do you have and are you using LDAP?

  Thanks

  View Comment
  
  
• License Check failed

  Support April 16th, 2019 @ 8:43 am
  

  Hi there,

  Could you please state what Outlook plugin version you are using?

  Thanks,

  View Comment
  
  
• Licence check failed

  Support April 16th, 2019 @ 8:41 am
  

  Hi there,

  Could you please state what Outlook plugin version you are using?

  Thank,

  View Comment
  
  
• V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook

  Support April 1st, 2019 @ 12:19 pm
  

  Hi there,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1821. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

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• constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook

  Support April 1st, 2019 @ 10:22 am
  

  Hi there,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1826. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

  View Comment
  
  
• Outlook is hanging after installing/using this plugin

  Support March 29th, 2019 @ 9:40 am
  

  Hi there,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #[1839]. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

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• Outlook is hanging after installing/using this plugin

  Support March 21st, 2019 @ 12:24 pm
  

  Hi there,

  Could you confirm what plug-in version you are using?

  Thanks,

  View Comment
  
  
• I create an email in my outlook 2010, and I can syncronize fine, but the body of the message?

  Support March 20th, 2019 @ 2:48 pm
  

  Hi there,

  Get you get our last reply?

  What version of the Outlook plugin are you currently using? Is it 3.0.18?

  When you say that the body of the message is not being archived in the CRM are you able to view that the database stores this information? It could be the case that the SuiteCRM version you are on has a previously known issue with caching the body of emails.

  If you could get back to us that would be great!

  Thanks,

  View Comment
  
  
• Settings not working with special characters?

  Support March 20th, 2019 @ 2:28 pm
  

  Hi there,

  Get you get our last reply?

  Does your users have role restrictions that could impact the plugin? Are you using LDAP either or just standard passwords?

  If you could get back to us that would be great!

  Thanks,

  View Comment
  
  
• Outlook will not function without network connection

  Support March 20th, 2019 @ 2:07 pm
  

  Hi there,

  We can see that your logs aren't right there should be a check to not connect if has no connection but we can see in your logs this has not been achieved and we will investigate this issue.

  The only workaround we can offer is to disable the plugin when not connected and then enabled when u are using an internet connection.

  Thanks

  View Comment
  
  

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