• Error in Outlook during archiving

  Support September 3rd, 2018 @ 3:03 pm
  

  Hi alaczko,
  Does you debug logs state anything when you experience this issue?
  You can forward them onto us at outlook[at]salesagility.com

  Thanks

  View Comment
  
  
• Could not construct 'login' request

  Support August 28th, 2018 @ 2:06 pm
  

  Hi earlten7,

  I would recommend making the following changes in your php.ini:

  change error_reporting E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED to error_reporting(0);

  If this fails to resolve your issue you can send us your outlook plugin debug logs (logs set at level DEBUG) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1377. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  View Comment
  
  
• Suite CRM Outlook Plugin not synchronizing contacts

  Support August 28th, 2018 @ 2:05 pm
  

  Hi nickr,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1374. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

  View Comment
  
  
• there was an error while archiving

  Support August 24th, 2018 @ 11:25 am
  

  Hi Asiaction,

  We've resolved this issue in the latest development build and will include the fix in the next release.

  Thanks.

  View Comment
  
  
• Could not construct 'login' request

  Support August 24th, 2018 @ 11:24 am
  

  Hi mcpacific,

  If this is still an issue you need resolved I would recommend making the following changes in your php.ini:

  change error_reporting E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED to error_reporting(0);

  If this fails to resolve your issue you can send us your outlook plugin debug logs (logs set at level DEBUG) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1276. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  View Comment
  
  
• Outlook plugin query

  Support August 24th, 2018 @ 11:23 am
  

  Hi RakataTech,

  This would create two separate entries.

  View Comment
  
  
• Unable to load DLL 'tidy.x64.dll'

  Support August 24th, 2018 @ 11:21 am
  

  Hi guys,

  This issue has been resolved in the latest development build of the plugin and will be included in the next release which we hope to release as soon as possible. Apologies for the delay in resolving this issue.

  Thanks.

  View Comment
  
  
• Suitecrm displaying incorrect email created by SuiteCRM Outlook Add-In

  Support August 24th, 2018 @ 11:20 am
  

  Hi joecardamone,

  This is an issue on the SuiteCRM side involving the email cache. It will be resolved in the next release of SuiteCRM v7.10.8

  View Comment
  
  
• Failing Outlook Plug in Initialization

  Support August 24th, 2018 @ 11:17 am
  

  Hi angelahaverly,

  This is a problem entirely on the PHP (SuiteCRM) side of the world. The Outlook add-in is making a call to the server, but the server fails, returning a 500 error. If you are still having this issue I would suggest taking a look at your suitecrm and PHP error logs. You may need to turn off fatal errors.

  View Comment
  
  
• Unable to load DLL 'tidy.x64.dll'

  Support August 24th, 2018 @ 11:15 am
  

  Hi burakinal,

  This issue has been fixed in the latest development build of the plugin and will be included in the next release,

  Thanks.

  View Comment
  
  
• Outlook plugin not accepting the license code

  Support August 24th, 2018 @ 11:14 am
  

  Hi Venturedyne,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1310. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

  View Comment
  
  
• SuiteCRM Plugin Disappeared

  Support August 24th, 2018 @ 11:12 am
  

  Hi robertgonzalez,

  I would suggest checking that the plugin hasn't been disabled inside file->info->Slow and disabled COM Add ins.

  View Comment
  
  
• Error: Failure while trying to authenticate to CRM

  Support August 24th, 2018 @ 11:09 am
  

  Hi grant, If this is still an issue you need resolved I would recommend making the following changes in your php.ini:

  change error_reporting E_ALL & ~E_NOTICE & ~E_STRICT & ~E_DEPRECATED to error_reporting(0);

  If this fails to resolve your issue you can send us your outlook plugin debug logs (logs set at level DEBUG) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1339. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  View Comment
  
  
• Outlook Plugin Message Body Blank

  Support August 24th, 2018 @ 11:09 am
  

  Hi IdealIT ,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1341. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  I do however think this is more likely to be an issue on the CRM side than the Outlook plugin side. Are you seeing the same thing with emails not archived by the plugin?

  • SuiteCRM Outlook Plugin Team

  View Comment
  
  
• SuiteCRM Outlook Add-in causes Outlook to run very slow and deletes Outlook appointments

  Support August 24th, 2018 @ 11:07 am
  

  Hi Joe,

  Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) while replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #1355. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

  • SuiteCRM Outlook Plugin Team

  View Comment
  
  
• how do i cancel my trial

  Support August 24th, 2018 @ 11:06 am
  

  Hi angelahaverly,

  To cancel, go to your purchases at https://store.suitecrm.com/orders. Then click on the Purchase History tab for that order followed by the Quit Subscription link on the right side.

  View Comment
  
  
• Jams up Outlook and will not load.

  Support August 10th, 2018 @ 7:51 am
  

  Responded - asking for debug logs.

  View Comment
  
  
• Jams up Outlook and will not load.

  Support August 8th, 2018 @ 3:15 pm
  

  Hi Marty,
  Apologies for the delay.
  Which version of Outlook are you currently running? Do you have a larger number of Contacts/Emails?

  View Comment
  
  
• Cannot activate the Add-in

  Support August 6th, 2018 @ 8:36 am
  

  Hi DirectAutomation,
  Apologies on the delayed response.
  Can we ask for some additional information in order to get a better understanding of the issue to help get this up and running.

  What Outlook version are you currently using?
  What SuiteCRM version are you currently using?
  Are you administrator when you are installing the add-in?

  View Comment
  
  
• Sync from Outlook to SuiteCRM does not work.

  Support August 6th, 2018 @ 8:33 am
  

  Hi Teun,
  We're sorry you weren't able to easily find out how to synchonrise contacts into SuiteCRM using the documentation alone as support is only available between the working week. Are your contacts within Outlook in separate folders? The default folder that the plugin uses is Outlook Data Folder.

  • SuiteCRM team

  View Comment
  
  

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