• Outlook is hanging after installing/using this plugin

  Support March 21st, 2019 @ 12:24 pm
  

  Hi there,

  Could you confirm what plug-in version you are using?

  Thanks,

  View Comment
  
  
• I create an email in my outlook 2010, and I can syncronize fine, but the body of the message?

  Support March 20th, 2019 @ 2:48 pm
  

  Hi there,

  Get you get our last reply?

  What version of the Outlook plugin are you currently using? Is it 3.0.18?

  When you say that the body of the message is not being archived in the CRM are you able to view that the database stores this information? It could be the case that the SuiteCRM version you are on has a previously known issue with caching the body of emails.

  If you could get back to us that would be great!

  Thanks,

  View Comment
  
  
• Settings not working with special characters?

  Support March 20th, 2019 @ 2:28 pm
  

  Hi there,

  Get you get our last reply?

  Does your users have role restrictions that could impact the plugin? Are you using LDAP either or just standard passwords?

  If you could get back to us that would be great!

  Thanks,

  View Comment
  
  
• Outlook will not function without network connection

  Support March 20th, 2019 @ 2:07 pm
  

  Hi there,

  We can see that your logs aren't right there should be a check to not connect if has no connection but we can see in your logs this has not been achieved and we will investigate this issue.

  The only workaround we can offer is to disable the plugin when not connected and then enabled when u are using an internet connection.

  Thanks

  View Comment
  
  
• SuiteCRM not accepting login credentials.

  Support March 20th, 2019 @ 1:58 pm
  

  Hi there,

  Did you get our last reply?

  As there are two different accounts on this case. Can you confirm the version of SuiteCRM you are using so we can investigate it as a core issue?

  If you could get back to us that would be great!

  Thanks

  View Comment
  
  
• License check Failed but purchased license is input in Remote Desktop Server Client of Outlook

  Support March 20th, 2019 @ 11:46 am
  

  Hi there,

  Did you get our last reply?

  When you are asking about the URL you have added what are you meaning by this? The plugin already does a License check sending the API key for the plugin itself as well as the key of your purchased license.
  Please view documentation here for the parameters to send across.

  https://store.suitecrm.com/selling/license-api

  Also, try setting the error log to DEBUG as that would give you more information on the issue with verifying the license.

  If you could get back to us that would be great.

  Thanks

  View Comment
  
  
• constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook

  Support March 20th, 2019 @ 11:04 am
  

  Hi there,

  Did you get any further with this issue?

  Thanks

  View Comment
  
  
• cannot Archive some emails from outlook to suite crm

  Support March 20th, 2019 @ 10:53 am
  

  Hi Rico,

  Can you confirm the version you are running via the Add-in's settings screen (on Information tab)?

  Thanks

  View Comment
  
  
• V 3.0.18.0 causes Outlook to stop resonding when accepting meeting requests in Outlook

  Support March 15th, 2019 @ 2:51 pm
  

  Hi There,

  When you said 'accepting' do you mean physically click "accept" on the invitation? Does this also happen on "cancel" an invitation?

  Thanks

  View Comment
  
  
• constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook

  Support March 15th, 2019 @ 9:54 am
  

  Hi there,

  Did you get any further with this issue?

  If you haven't please and have been able to execute the "Login to CRM failed" whilst on DEBUG log level please send us your add-in logs to outlook[at]salesagility[dot]com referencing this case so we can investigate this further.

  Thanks

  View Comment
  
  
• cannot Archive some emails from outlook to suite crm

  Support March 15th, 2019 @ 9:51 am
  

  Hi Rico,

  That doesn't sound like you are using the latest version 3.0.18. Reason we suspect that is that 3.0.18 new feature was to allow re-archiving. Can you confirm the version you are running via the Add-in's settings screen (on Information tab).

  Thanks

  View Comment
  
  
• constant message about "Login to CRM failed". Cannot close, reconfigure or disbale it. Have to forced closeoutlook

  Support March 14th, 2019 @ 2:34 pm
  

  Hi Rico,

  That is strange that the "Test Login" works fine yet when you saves the settings screen the shown dialog popups.

  Are you able to turn the error level to Debug from the Add-in's settings screen and save? Hopefully that will record more information about the error in the Plugin's error log.
  Once you have updated the error level and been able to execute the "Login to CRM failed" please send us your add-in logs to outlook[at]salesagility[dot]com referencing this case so we can investigate this further.

  Thanks

  View Comment
  
  
• SuiteCRM not accepting login credentials.

  Support March 12th, 2019 @ 5:49 pm
  

  Thanks for your input. As there are two different accounts on this case. Can you confirm the version of SuiteCRM you are using so we can investigate it as a core issue?

  Thanks.

  View Comment
  
  
• SuiteCRM not accepting login credentials.

  Support March 12th, 2019 @ 5:25 pm
  

  Hi there,

  Here is a PR that may help highlight some things for you.
  https://github.com/salesagility/SuiteCRM/pull/6443/files

  The Outlook plugin does work with this encryption as we have a few clients using LDAP. But obviously we can understand people different set ups.

  Regards to the the binding user, yes then that certainly shouldn't be the case. Are you able to send us DEBUG logs of the Outlook Plugin (not the above SuiteCRM logs) that can not authenticate the user. You need to set the error log to DEBUG via the Add-in settings and Save before trying to test the connection. Send those logs to outlook[at]salesagility[dot]com and referencing this ticket.

  Thanks

  View Comment
  
  
• License check Failed but purchased license is input in Remote Desktop Server Client of Outlook

  Support March 12th, 2019 @ 12:26 pm
  

  Hi there,

  When you are asking about the URL you have added what are you meaning by this? The plugin already does a License check sending the API key for the plugin itself as well as the key of your purchased license.
  Please view documentation here for the parameters to send across.

  https://store.suitecrm.com/selling/license-api

  Also try setting the error log to DEBUG as that would give you more information on the issue with verifying the license.

  View Comment
  
  
• Not able to sync meetings from outlook to CRM

  Support March 12th, 2019 @ 12:15 pm
  

  Responded via support email.

  View Comment
  
  
• SuiteCRM not accepting login credentials.

  Support March 12th, 2019 @ 12:13 pm
  

  Hi there,

  Are you able to see any invalid login attempts on the SuiteCRM logs when it is on DEBUG error level?

  Yes, the LDAP encryption key should be the same one used on the SuiteCRM Password Management settings.

  Have you got any unique LDAP settings like Group Membership etc?

  Thanks

  View Comment
  
  
• Outlook will not function without network connection

  Support March 12th, 2019 @ 12:09 pm
  

  Hi there are you able to send your DEBUG logs of this scenario i.e. when you receive multiple configurations and when outlook terminates. Please send those logs to outlook[at]salesagility[dot]com and reference this ticket number.

  View Comment
  
  
• Settings not working with special characters?

  Support March 12th, 2019 @ 12:06 pm
  

  HI there,

  We have just tried a username of abc@abc.com and was able to successfully login. Aswell as using abc.abc@abc.com and again able to successfully login.

  Does your users have role restrictions that could impact the plugin? Are you using LDAP either or just standard passwords?

  View Comment
  
  
• problem with special characters: all text after a special character is not transferred to CRM

  Support March 12th, 2019 @ 11:56 am
  

  Hi there,

  Are you able to send us your DEBUG log when archiving a problem email with these special characters so we can see if the issue is on the Outlook plugin side or the SuiteCRM side. Also what is your current database charset for your SuitecRM DB?

  Send your logs and reference to this ticket via outlook[at]salesagility[dot]com
  Thanks.

  View Comment
  
  

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