Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#5725 - Outlook Sync Folder not Loading
I’ve successfully installed the module on SuiteCRM 8, and all credentials are verified — I’m able to log in using the Outlook add-in without any issues. However, when I attempt to run a search query, I receive a "No search results returned" message.
I also tried creating a test lead in SuiteCRM, but it still doesn't load within the Outlook add-in. Additionally, automatic email logging is not working. (Cron Working)
When I checked the Users tab under Outlook Sync Settings, the Synced Folders section is empty and displays nothing.
To troubleshoot further, I even created a fresh Azure App and updated the module settings with the new credentials, saved everything, but the issue persists.
Please advise on the next steps to resolve this.
Here is the screenshot https://prnt.sc/FzKA2s9UAusW https://prnt.sc/3tUPlTwHHze5 https://prnt.sc/cqwU9b4xopgS
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one week ago
Hi ashishsharawat8,
The empty folders in the Users module suggests that the plugin isn't able to connect to Outlook, which should be setup in the using the instructions here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/auto-archive-functionality
If you have followed this guide, you can increase your SuiteCRM error log level to "error" in the System Settings and it should print out an exception in the suitecrm.log, which you can view in the System Settings.
For the initial search issue, this shouldn't be affected by auto-archiving setup, are you able to find results when searching for just the first name of the lead?
one week ago
you there?
one week ago
Thanks for you reply - I tried to check the logs and here are the logs I trie to use curl but getting error as the token is not in JWT format how can I troubleshoot this - as I've tried to update the Azure app api permission to Mail.Read, offline_access and User.Read ----> and created new client secret and used value, client ID, tenet ID in the module configuration.
curl -X GET \ 'https://graph.microsoft.com/v1.0/me' \ -H 'Authorization: Bearer "SELECT access_token FROM oauth2tokens' \ -H 'Content-Type: application/json'
Logs: Thu Jun 5 2025 at 20:36:05 [2612962][1][ERROR] fromUser: Conversion of 2025-06-05 20:35:03 from user format m/d/Y H:i failed Thu Jun 5 2025 at 20:36:05 [2612962][1][ERROR] [Outlook Graph API] Client error:
GET https://graph.microsoft.com/v1.0/users/ashish%40boonxpress.com/messages?$top=100resulted in a403 Forbiddenresponse: {"error":{"code":"ErrorAccessDenied","message":"Access is denied. Check credentials and try again."}}Thu Jun 5 2025 at 20:36:05 [2612962][1][ERROR] [Outlook Graph API] No Emails Found
one week ago
Quick update - I've got the graph api working I've to add Mail.Read as application permission, however the issue with "No search results returned" still same even the lead is being manually registered in the SuiteCRM but on Outlook I tried to use Add-ins it's showing No search results returned - I don't know how to solve this issue.
5 days ago
Hi ashishsharawat8,
Are you able to return any search results when searching for leads using the plugin? If you search for just the first or last name are any results returned?
If not, can you check for any errors within the developer console in your browser or in the outlook app?