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#5718 - Add-in error Outlook
Hello,
I am trying to configure the Outlook plugin. I added the plugin in the Admin Panel and did a repair and rebuild. After that, I added the manifest in Outlook and the plugin is showing up correctly.
But when I want to use the plugin, I get the following error: "Add-in error. Something went wrong and we couldn't start this add-in. Please try again later or contact your system administrator."
The user is configured as licensed user in SuiteCRM and also the site_url in the manifest is correct (Troubleshooting page). I also tested the JSON API using https://{my_instance}/Api/access_token which results in "Method not allowed". Reading some documentation and other support cases, this is correct.
My SuiteCRM version is 7.11.20 and the plugin version is 4.2.1.
Can anyone help please?
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one week ago
Hi,
Can you confirm what version of Outlook you are using to get this error? If it's a desktop application or in a browser?
If you are able to access the developer console, do you see any errors related to the SuiteCRM Outlook add-in? Let me know if you would like assistance accessing this.
one week ago
Hi,
Thank you for your quick response. I am using the browser version of Outlook.
When I open the plugin, in the developer console I see a ReferenceError: Office is not defined and it can't load the script "office.js" and font '' because it violates the Content Security Policy directive.
But I don't know if those errors are related to the Outlook add-in.
one week ago
Thanks for that, I don't believe these would be directly related to the addon, but if you wish to provide additional details from the developer console you can email us directly on outlook@suitecrm.com.
If the addon is not loading at all, it's often related to access issues to the CRM, where some files required for the outlook addin are stored, and you would expect to see some errors related to retrieving these files in the developer console.
It might be worth resetting correct permissions on the newly installed files depending on your server setup
Which browser and version are you using and on which OS environment? Are you able to test in a different browser?
one week ago
The addon is not loading at all, i don't see the login screen. It shows the error after a few seconds. I reset the permissions on the server, but that didn't help. I am using Google Chrome on MacOs. It also shows the same error when using Safari browser.
We use SAML Authentication for SuiteCRM. Is that a problem?
Currently, we are also using the GrinMark plugin, but may be we want to switch to the official SuiteCRM Outlook Plugin.
one week ago
Would you be able to send over the manifest file for me to take a look at? If you could email it to outlook@suitecrm.com
one week ago
Hi NLcom SDS,
Unfortunately SAML enabled SuiteCRM is currently not supported with the outlook plugin as there are some issues we need to resolve on both SuiteCRM and the plugin.
We aim to have a release with SAML support soon after the issues are resolved on the SuiteCRM side
3 days ago
Thank you for your response.