Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#5696 - Incorrect credentials, please try again.
After installation, adding plugin to outlook, I am not able to login in the SuiteCRM add-on.
I receive Incorrect credentials, please try again, even that I am able to use those credentials to obtain bearer token using API.
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2 months ago
Hi it38,
Are you using a password credentials or client credentials OAuth2 Client? Password credentials are required for the Outlook plugin. If you are able to receive a bearer token otherwise this could be your issue.
one month ago
Hi,
I am using password credentials, please see image bellow. Is this correct?
one month ago
Hi it38,
That looks correct thank you.
Are you getting oauth2 tokens created when attempting to log in? They would be shown in a subpanel of the OAuth2 Client record.
Do you see any errors in the developer console when attempting to login? There can be more error information in the developer console.
Which version of SuiteCRM are you using and are you using the latest 4.2.1 release of the Outlook plugin?