by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5696 - Incorrect credentials, please try again.

Open Installation created by it38 Verified Purchase one month ago

After installation, adding plugin to outlook, I am not able to login in the SuiteCRM add-on.

I receive Incorrect credentials, please try again, even that I am able to use those credentials to obtain bearer token using API.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    one month ago

    Hi it38,

    Are you using a password credentials or client credentials OAuth2 Client? Password credentials are required for the Outlook plugin. If you are able to receive a bearer token otherwise this could be your issue.

  2. it38 member avatar

    it38 Verified Purchase

    one month ago

    Hi,

    I am using password credentials, please see image bellow. Is this correct?

    share_credentials.jpg

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      one month ago

      Hi it38,

      That looks correct thank you.

      Are you getting oauth2 tokens created when attempting to log in? They would be shown in a subpanel of the OAuth2 Client record.

      Do you see any errors in the developer console when attempting to login? There can be more error information in the developer console.

      Which version of SuiteCRM are you using and are you using the latest 4.2.1 release of the Outlook plugin?

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