• Issues with Outlook plugin

  Support April 24th, 2024 @ 12:27 pm
  

  Glad to hear.

  The Bi-directional calendar sync is currently in early development, but currently, we do not have a time frame on when this feature will be released to the public.

  Thanks, The Outlook Plugin Team

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• Issues with Outlook plugin

  Support April 24th, 2024 @ 8:06 am
  

  Can you please confirm whether you have added the logged-in user to the Outlook Users Subpanel within your SuiteCRM instance? You can find this in Admin -> Outlook Plugin Configuration.

  Thanks, The Outlook Plugin Team

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• Issues with Outlook plugin

  Support April 23rd, 2024 @ 2:48 pm
  

  Hi there,

  Can you please clarify if you're able to use the plugin for a short while before encountering this error message, or does the error message appear as soon as you log in to the plugin?

  Thanks, The Outlook Plugin Team

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• An authentication error has occurred, please log in again.

  Support April 16th, 2024 @ 8:57 am
  

  Hi there,

  Great to hear, we will close this ticket now.

  Thanks, The Outlook Plugin Team

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• An authentication error has occurred, please log in again.

  Support April 15th, 2024 @ 3:49 pm
  

  Hi there,

  Regarding the "select" button missing, we are aware of the bug you've encountered, and I'm pleased to inform you that it has been addressed and fixed. The release package containing the fix is undergoing rigorous testing to ensure its stability and effectiveness. A workaround for the current issue would be to disable "Subpanel Tabs" in the layout options section of your user profile in SuiteCRM. This may resolve your issue while we prepare the latest release with the integrated fix. This may also fix your problem with the authentication message.

  Please let us know if you are still experiencing the authentication issue after trying the above workaround.

  Thanks, The Outlook Plugin Team

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• Bi Directional calendar and contacts Sync

  Support April 10th, 2024 @ 8:02 am
  

  Hi there,

  At the moment, we don't have a specific timeline for the addition of these features. However, our team is actively working on implementing them. Rest assured, we'll keep you informed and notify you as soon as the release containing these features is available for download.

  Thanks, The Outlook Plugin Team

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• Stuck on installation

  Support March 26th, 2024 @ 1:51 pm
  

  Hi there,

  We suspect there may be a potential permission issue with your server. To address this, we recommend resetting your permissions based on the installation instructions outlined on our documentation site. You can find detailed guidance via the following link:

  https://docs.suitecrm.com/8.x/admin/installation-guide/downloading-installing/#_2_3_set_permissions

  Thanks, The Outlook Plugin Team

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• Accounts/Billing Contact

  Support March 21st, 2024 @ 9:45 am
  

  Hi there,

  You will need to contact the store as they deal with the refunds, etc.

  https://store.suitecrm.com/contact

  Thanks, The Outlook Plugin Team

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• Plugin is loosing authentication

  Support March 20th, 2024 @ 5:07 pm
  

  Hi There,

  We wanted to inform you that we've identified the issue you reported as a bug in the latest version of the Outlook Plugin. Thank you for bringing this to our attention.

  Rest assured, our development team is actively working on resolving this bug. Once the fix is implemented and the next version of the Outlook Plugin is released, we will promptly notify you.

  Thanks, The Outlook Plugin Team

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• SuiteCRM 8 support - what's taking so long?

  Support March 13th, 2024 @ 9:05 am
  

  Hi there,

  Suite8 Support was added in release version 4.1.0, released on 17th October 2023.

  Please download the newest version from the store and follow the instructions on the release notes.

  Release Notes - https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/release-notes

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 7th, 2024 @ 2:43 pm
  

  Hi there,

  Thank you for clarifying to us regarding your empty console.

  The next step would be sending us your Suite Logs now so we can review them as this may point us in the correct direction regarding your issue.

  Please reload the Outlook Plugin config page before downloading your SuiteLogs.

  To download your Suite Log please go to Admin->Diagnostic Tool-> Then only check the box next to "SuiteCRM Log File". Now click Execute Diagnostic, then Download the Diagnostic file.

  Please send this file to our Official Outlook Support email -> outlook[at]salesagility.com (Please include this ticket number within the subject line)

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 7th, 2024 @ 11:08 am
  

  Hi there,

  We attempted to replicate the issue on the same version of SuiteCRM, but we couldn't encounter the problem.

  Could you please check for any console logs? To do this, press F12 on your keyboard, and it should bring up the console. If there are any errors, kindly share them with us.

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 6th, 2024 @ 12:26 pm
  

  Hi there,

  We're looking into the issue you mentioned and working on finding a solution. We'll keep you posted on any updates or possible solutions.

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 5th, 2024 @ 10:58 am
  

  Hi there,

  Could you please try and refresh your browser cache? Steps below.

  If you are using Chrome: 1. Press F12 on your keyboard. 2. Right-click on the page reload icon. 3. Click "Empty Cache and Hard Reload".

  If you are using Firefox: 1. Press Ctrl Shift F5 on your Keyboard.

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 4th, 2024 @ 4:17 pm
  

  Hi there,

  On the far top right of the subpanel, there should be a "Select" button, is there one for you?

  Thanks, The Outlook Plugin Team

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• unable to install and configure Plugin and Outlook client

  Support March 4th, 2024 @ 3:46 pm
  

  Hi there,

  I would appreciate further clarification regarding the "Outlook User Section is blank." Are you referring to the absence of the Outlook user's Subpanel entirely, or is the issue related to the absence of any users added to the Subpanel itself?

  Thank you for providing more details to help us better understand and address the issue.

  Thanks, The Outlook plugin Team

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• Outlook Plugin with Office 2019

  Support February 26th, 2024 @ 10:00 am
  

  Hi there,

  Could you please send us your Suite Logs so we can review them to better understand your issue?

  To download your Suite Log please go to Admin->Diagnostic Tool-> Then only check the box next to "SuiteCRM Log File". Now click Execute Diagnostic, then Download the Diagnostic file.

  Please send this file to our Official Outlook Support email -> outlook[at]salesagility.com

  If we cannot find your issue after looking at your log files, we can arrange an information-gathering call to better understand your issue.

  Thanks, The Outlook Plugin Team

  View Comment
  
  

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