• Exchange ActiveSync

  Support November 8th, 2024 @ 8:53 am
  

  The plugin does not use Exchange ActiveSync. It's compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016.

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• Merging Licenses from Version 3 to Version 4

  Support October 28th, 2024 @ 8:21 am
  

  Please contact the store team directly to arrange this, as the plugin retailer we are unable to make licence changes but they should be able to combine them into a single licence on your behalf.

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• Method not allowed issues

  Support October 24th, 2024 @ 9:43 am
  

  Please try clearing your local browser cache. If this does not resolve the issue please send a copy of your suitecrm.log file to outlook [at] salesagility.com

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• Method not allowed issues

  Support October 24th, 2024 @ 7:35 am
  

  Please ensure you have ran the Quick Repair and Rebuild process and cleared any caches on your server

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• Method not allowed issues

  Support October 23rd, 2024 @ 12:48 pm
  

  Please walk through the troubleshooting steps as detailed here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/troubleshooting

  You may wish to pay attention to the Apache mod rewrite and .htaccess steps as these may be part of the issue.

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• no funciona

  Support October 14th, 2024 @ 10:33 am
  

  We have a large user base who are successfully using the plugin on a daily basis.

  If you can provide further information about your issues we can work with you to resolve them

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• Outlook plugin - Authendication error - Details are not loaded

  Support October 4th, 2024 @ 9:10 am
  

  Please send a copy of your suitecrm.log file to outlook [at] salesagility.com and our engineers will investigate the issue you report.

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• unable to create a bounce mail

  Support October 4th, 2024 @ 9:08 am
  

  Hi Navan,

  The issue you report does not relate to the Official SuiteCRM Outlook Plugin.

  This seems to be core functionality in SuiteCRM. If you need assistance with this, please consult the online documentation or the community forums. You can also obtain support services directly from SalesAgility who are the authors and maintainers of SuiteCRM.

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• FAQ

  Documentation October 3rd, 2024 @ 3:02 pm
  

  Please see the Microsoft requirements for outlook add-ins, which are required for this plugin. https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements

  It's important to note that the auto sync functionality requires Azure and Office 365

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• Outlook plugin - Authendication error - Details are not loaded

  Support September 30th, 2024 @ 8:25 am
  

  Please ensure you have installed the latest version of the plugin, which is available from the downloads page on your store account. We also recommend re-running the Quick Repair and Rebuild process, which can be accessed from the Admin panel for your CRM.

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• Suspicious Activity on SuiteCRM Server: Temporary File Renaming to PHP File

  Support September 27th, 2024 @ 2:46 pm
  

  Please contact us at outlook [at] salesagility.com and provide a copy of the files in question and we can investigate.

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 2:07 pm
  

  When using Exchange, there are several requirements in place from Microsoft. Please keep these in mind: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 1:43 pm
  

  V3 is discontinued and unsupported so no longer a recommended or viable option.

  If you wish to continue to use our plugin, the best option would be to use a compatible mail server as described in the documentation. Either MS Exchange or Office365.

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 1:19 pm
  

  Thanks for your response. Outlook does not support add-ins in this way unless connected to a Microsoft Server. Third party servers such as Heartinternet are not compatible.

  This is a restriction with Microsoft rather than our plugin.

  Please see our compatibility section here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 1:03 pm
  

  Is the external server a Microsoft Exchange server?

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 12:37 pm
  

  We have tested your manifest file and it imports as expected in Outlook Office 365.

  For Outlook 2021 Classic, is this connected to a Microsoft Exchange server? Are you also using a Microsoft hosted email address or some other third party email provider such as google?

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• Plugin does not work

  Support September 18th, 2024 @ 10:29 am
  

  Hi Steve,

  We have a large number of clients successfully using this plugin.

  Please follow the troubleshooting steps detailed here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/troubleshooting

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 17th, 2024 @ 3:12 pm
  

  Please contact us by email at outlook [at] salesagility.com and send a copy of the manifest. We can use this to investigate your error.

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• Error installing plugin in Outlook

  Support September 6th, 2024 @ 3:31 pm
  

  Please check our troubleshooting guide here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/troubleshooting

  If you are still experiencing issues, you are welcome to send any screenshots to our email at outlook [at] salesagility.com

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• Problem with authentication

  Support September 5th, 2024 @ 7:39 am
  

  Glad to hear you have resolved your issue

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• Address Auto Complete (Rapid Fill)

  • 8.4.0

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