• New install of plugin into Outlook 2019 not working

  Support December 5th, 2024 @ 2:43 pm
  

  Please try enabling outlook with developer tools enabled, the command for this should be "olk.exe --devtools" This should display a developer console with further error information.

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• New install of plugin into Outlook 2019 not working

  Support December 5th, 2024 @ 11:56 am
  

  Good afternoon,

  Does that workstation have direct access to your CRM? The plugin window content is loaded from your CRM server so network or connectivity issues would cause this type of issue.

  To test please ensure you can access your CRM via a web browser on the same workstation.

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• 403 Forbidden Access to this resource on the server is denied!

  Support November 21st, 2024 @ 8:05 am
  

  Yes it's indicating that your CRM server is refusing the connection with an access denied message. Has any maintenance or upgrades been performed on the server around the time this problem started? It's likely something has changed on the server to trigger this response.

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• 403 Forbidden Access to this resource on the server is denied!

  Support November 20th, 2024 @ 12:35 pm
  

  403 indicates access denied by the server itself. Was this working previously or is it a new installation?

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• Plugin authentication error

  Support November 19th, 2024 @ 11:52 am
  

  you are welcome to send the screenshot to outlook [at] salesagility.com

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• Plugin authentication error

  Support November 19th, 2024 @ 11:41 am
  

  Your attached error has not appeared, if you would like to resend we can investigate.

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• Exchange ActiveSync

  Support November 8th, 2024 @ 8:53 am
  

  The plugin does not use Exchange ActiveSync. It's compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016.

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• Merging Licenses from Version 3 to Version 4

  Support October 28th, 2024 @ 8:21 am
  

  Please contact the store team directly to arrange this, as the plugin retailer we are unable to make licence changes but they should be able to combine them into a single licence on your behalf.

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• Method not allowed issues

  Support October 24th, 2024 @ 9:43 am
  

  Please try clearing your local browser cache. If this does not resolve the issue please send a copy of your suitecrm.log file to outlook [at] salesagility.com

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• Method not allowed issues

  Support October 24th, 2024 @ 7:35 am
  

  Please ensure you have ran the Quick Repair and Rebuild process and cleared any caches on your server

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• Method not allowed issues

  Support October 23rd, 2024 @ 12:48 pm
  

  Please walk through the troubleshooting steps as detailed here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/troubleshooting

  You may wish to pay attention to the Apache mod rewrite and .htaccess steps as these may be part of the issue.

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• no funciona

  Support October 14th, 2024 @ 10:33 am
  

  We have a large user base who are successfully using the plugin on a daily basis.

  If you can provide further information about your issues we can work with you to resolve them

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• Outlook plugin - Authendication error - Details are not loaded

  Support October 4th, 2024 @ 9:10 am
  

  Please send a copy of your suitecrm.log file to outlook [at] salesagility.com and our engineers will investigate the issue you report.

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• unable to create a bounce mail

  Support October 4th, 2024 @ 9:08 am
  

  Hi Navan,

  The issue you report does not relate to the Official SuiteCRM Outlook Plugin.

  This seems to be core functionality in SuiteCRM. If you need assistance with this, please consult the online documentation or the community forums. You can also obtain support services directly from SalesAgility who are the authors and maintainers of SuiteCRM.

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• FAQ

  Documentation October 3rd, 2024 @ 3:02 pm
  

  Please see the Microsoft requirements for outlook add-ins, which are required for this plugin. https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements

  It's important to note that the auto sync functionality requires Azure and Office 365

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• Outlook plugin - Authendication error - Details are not loaded

  Support September 30th, 2024 @ 8:25 am
  

  Please ensure you have installed the latest version of the plugin, which is available from the downloads page on your store account. We also recommend re-running the Quick Repair and Rebuild process, which can be accessed from the Admin panel for your CRM.

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• Suspicious Activity on SuiteCRM Server: Temporary File Renaming to PHP File

  Support September 27th, 2024 @ 2:46 pm
  

  Please contact us at outlook [at] salesagility.com and provide a copy of the files in question and we can investigate.

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 2:07 pm
  

  When using Exchange, there are several requirements in place from Microsoft. Please keep these in mind: https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/add-in-requirements

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 1:43 pm
  

  V3 is discontinued and unsupported so no longer a recommended or viable option.

  If you wish to continue to use our plugin, the best option would be to use a compatible mail server as described in the documentation. Either MS Exchange or Office365.

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• Outlook 2021 classic (PC based) does not allow installing "XML" Add-in

  Support September 25th, 2024 @ 1:19 pm
  

  Thanks for your response. Outlook does not support add-ins in this way unless connected to a Microsoft Server. Third party servers such as Heartinternet are not compatible.

  This is a restriction with Microsoft rather than our plugin.

  Please see our compatibility section here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin

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• Address Auto Complete (Rapid Fill)

  • 8.4.0

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