• New licenses not working

  Support March 9th, 2026 @ 1:45 pm
  

  Hi,

  Is the user in question set up as a licensed user in the Adminstration section of SuiteCRM?

  Here is the documentation regarding licensed user set up, they may need to log in to the plugin again after the user has been added:

  https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-configuration

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• Is there a way to customize the Ooutlook Sync Setting Synced folders selection?

  Support March 5th, 2026 @ 4:08 pm
  

  Glad to help, thanks for letting us know.

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• Is there a way to customize the Ooutlook Sync Setting Synced folders selection?

  Support March 5th, 2026 @ 8:41 am
  

  Hi cholly,

  Your folder choices should be pulled directly from your mail account, subfolders won't appear though if that is what you are trying.

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• The Outlook plugin only works on our Outlook desktop Classic and not the new Outlook desktop or OWA

  Support March 4th, 2026 @ 9:21 am
  

  Hi Cholly,

  If you open outlook using a terminal with "olk.exe --devtools", you might find additional errors in the console for why the assets are not loading correctly. If this is a local server there might be issues with the certificate, or it could be that the files weren't properly installed into the SuiteCRM instance, less likely if this is working in classic Outlook.

  If it is a certificate issue, you can use the devtools terminal to open the link to the asset, and accept the risk, this should allow Outlook to load all the assets. I wouldn't recommend this on a live server of course.

  You could also try reinstalling the outlook plugin, and setting correct permissions for SuiteCRM.

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• The Outlook plugin only works on our Outlook desktop Classic and not the new Outlook desktop or OWA

  Support March 3rd, 2026 @ 2:42 pm
  

  Hi Cholly,

  Can you confirm if you are connecting to an https or an http hosted CRM? It could be related to assests not loading if it is http.

  Are you able to provide screenshots of the erorrs you are getting?

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• Manifest creation

  Support December 16th, 2025 @ 10:22 am
  

  Hi,

  You do not need to enter Tenant ID, Client ID or Secret ID to download the manifest, these are only required for the auto archive functionality, please see:

  https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-installation

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• Outlook Plugin often losing its license

  Support November 25th, 2025 @ 9:52 am
  

  Hi Prohmann, chiefamanuela,

  We have released v4.2.2 which has a fix for the license key issue. You can find the release in your store purchases page.

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• Outlook Plugin often losing its license

  Support November 19th, 2025 @ 11:10 am
  

  Hi cheifamanuela,

  Unfortunately we'll be unable to release this week, but we'll have the release available early next week

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• Outlook Plugin often losing its license

  Support November 14th, 2025 @ 3:19 pm
  

  Hi cheifamanuela,

  The release for this fix is planned for next week, we'll let you know here when it has been released

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• Outlook Plugin often losing its license

  Support October 1st, 2025 @ 10:00 am
  

  Hi Prohmann,

  Apologies for the delays, we've had to push back the release due to issues found during testing, but it is coming soon.

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• Authentication error

  Support August 18th, 2025 @ 7:48 am
  

  Hi jlewis,

  Can you make sure that your user is added to the Outlook Users subpanel in the Outlook Plugin Configuration section of the SuiteCRM Admin menu?

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• Calendar Sync

  Support July 29th, 2025 @ 11:46 am
  

  Hi Sander,

  Version 4.1.2 does not include the calendar sync. This is planned for a future release, v4.4.0, which will likely be later in the year.

  We are currently on version 4.2, with 4.3 scheduled to release soon.

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• Outlook Plugin often losing its license

  Support July 29th, 2025 @ 11:45 am
  

  Hi Prohmann,

  The next release will include a fix for this issue, we are currently in the testing phase and should have a release date soon.

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• Random search results in the plugin, unable to attach Emails to the desired records

  Support July 2nd, 2025 @ 9:33 am
  

  Hi bayoonet,

  We're currently testing the next release which includes the improvements to the search. We're hoping to release this in the coming weeks

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• Outlook Pluggin 4.2.1 manifest issues

  Support June 27th, 2025 @ 10:42 am
  

  Is the user a validated user? In the Outlook Plugin Configuration in the CRM admin panel, is the user added to the "Outlook Users" subpanel?

  View Comment
  
  
• Outlook Pluggin 4.2.1 manifest issues

  Support June 17th, 2025 @ 2:36 pm
  

  The plugin should be installed in public/legacy/public/plugins folder, rather than moving that folder you may need to update the site_url in public/legacy/config.php and repair your .htaccess file in the Admin menu Repair area if your document root has changed from pointing to root to pointing to /public

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• Outlook Pluggin 4.2.1 manifest issues

  Support June 13th, 2025 @ 4:19 pm
  

  Hi John,

  in a browser, are you able to access the png file at https://192.168.1.6/suitecrm/public/public/plugins/SA_Outlook/assets/icon-80.png?

  If you can, then that manifest url should be fine.

  Are you able to share errors from the developer console, either the Inspector or the Network tab when it tries to download data from your server?

  View Comment
  
  
• Outlook Sync Folder not Loading

  Support June 10th, 2025 @ 8:43 am
  

  Hi ashishsharawat8,

  Are you able to return any search results when searching for leads using the plugin? If you search for just the first or last name are any results returned?

  If not, can you check for any errors within the developer console in your browser or in the outlook app?

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• Outlook Sync Folder not Loading

  Support June 5th, 2025 @ 4:25 pm
  

  Hi ashishsharawat8,

  The empty folders in the Users module suggests that the plugin isn't able to connect to Outlook, which should be setup in the using the instructions here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/auto-archive-functionality

  If you have followed this guide, you can increase your SuiteCRM error log level to "error" in the System Settings and it should print out an exception in the suitecrm.log, which you can view in the System Settings.

  For the initial search issue, this shouldn't be affected by auto-archiving setup, are you able to find results when searching for just the first name of the lead?

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