• Plugin not loading sa_outlook_sync_date from table all syncing all history each time

  Support July 8th, 2026 @ 9:01 am
  

  Hi François,

  Thanks for reporting this bug, we'll look into it for the next release.

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• Outlook add-in install failing

  Support July 8th, 2026 @ 8:53 am
  

  Hi FKilburn,

  If you are able can you provide a screenshot of the error and the manifest file to outlook@suitecrm.com and we will see if there is anything we can do for you. If possible can you provide developer console errors also, if there are any.

  View Comment
  
  
• Random search results in the plugin, unable to attach Emails to the desired records

  Support May 11th, 2026 @ 8:20 am
  

  Hi bayoonet,

  The latest release was a minor release to fix an important bug with the license key and error messaging. We are looking to bring in the search changes in the next major release.

  View Comment
  
  
• New licenses not working

  Support March 9th, 2026 @ 1:45 pm
  

  Hi,

  Is the user in question set up as a licensed user in the Adminstration section of SuiteCRM?

  Here is the documentation regarding licensed user set up, they may need to log in to the plugin again after the user has been added:

  https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-configuration

  View Comment
  
  
• Is there a way to customize the Ooutlook Sync Setting Synced folders selection?

  Support March 5th, 2026 @ 4:08 pm
  

  Glad to help, thanks for letting us know.

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• Is there a way to customize the Ooutlook Sync Setting Synced folders selection?

  Support March 5th, 2026 @ 8:41 am
  

  Hi cholly,

  Your folder choices should be pulled directly from your mail account, subfolders won't appear though if that is what you are trying.

  View Comment
  
  
• The Outlook plugin only works on our Outlook desktop Classic and not the new Outlook desktop or OWA

  Support March 4th, 2026 @ 9:21 am
  

  Hi Cholly,

  If you open outlook using a terminal with "olk.exe --devtools", you might find additional errors in the console for why the assets are not loading correctly. If this is a local server there might be issues with the certificate, or it could be that the files weren't properly installed into the SuiteCRM instance, less likely if this is working in classic Outlook.

  If it is a certificate issue, you can use the devtools terminal to open the link to the asset, and accept the risk, this should allow Outlook to load all the assets. I wouldn't recommend this on a live server of course.

  You could also try reinstalling the outlook plugin, and setting correct permissions for SuiteCRM.

  View Comment
  
  
• The Outlook plugin only works on our Outlook desktop Classic and not the new Outlook desktop or OWA

  Support March 3rd, 2026 @ 2:42 pm
  

  Hi Cholly,

  Can you confirm if you are connecting to an https or an http hosted CRM? It could be related to assests not loading if it is http.

  Are you able to provide screenshots of the erorrs you are getting?

  View Comment
  
  
• Manifest creation

  Support December 16th, 2025 @ 10:22 am
  

  Hi,

  You do not need to enter Tenant ID, Client ID or Secret ID to download the manifest, these are only required for the auto archive functionality, please see:

  https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-installation

  View Comment
  
  
• Outlook Plugin often losing its license

  Support November 25th, 2025 @ 9:52 am
  

  Hi Prohmann, chiefamanuela,

  We have released v4.2.2 which has a fix for the license key issue. You can find the release in your store purchases page.

  View Comment
  
  
• Outlook Plugin often losing its license

  Support November 19th, 2025 @ 11:10 am
  

  Hi cheifamanuela,

  Unfortunately we'll be unable to release this week, but we'll have the release available early next week

  View Comment
  
  
• Outlook Plugin often losing its license

  Support November 14th, 2025 @ 3:19 pm
  

  Hi cheifamanuela,

  The release for this fix is planned for next week, we'll let you know here when it has been released

  View Comment
  
  
• Outlook Plugin often losing its license

  Support October 1st, 2025 @ 10:00 am
  

  Hi Prohmann,

  Apologies for the delays, we've had to push back the release due to issues found during testing, but it is coming soon.

  View Comment
  
  
• Authentication error

  Support August 18th, 2025 @ 7:48 am
  

  Hi jlewis,

  Can you make sure that your user is added to the Outlook Users subpanel in the Outlook Plugin Configuration section of the SuiteCRM Admin menu?

  View Comment
  
  
• Calendar Sync

  Support July 29th, 2025 @ 11:46 am
  

  Hi Sander,

  Version 4.1.2 does not include the calendar sync. This is planned for a future release, v4.4.0, which will likely be later in the year.

  We are currently on version 4.2, with 4.3 scheduled to release soon.

  View Comment
  
  
• Outlook Plugin often losing its license

  Support July 29th, 2025 @ 11:45 am
  

  Hi Prohmann,

  The next release will include a fix for this issue, we are currently in the testing phase and should have a release date soon.

  View Comment
  
  
• Random search results in the plugin, unable to attach Emails to the desired records

  Support July 2nd, 2025 @ 9:33 am
  

  Hi bayoonet,

  We're currently testing the next release which includes the improvements to the search. We're hoping to release this in the coming weeks

  View Comment
  
  
• Outlook Pluggin 4.2.1 manifest issues

  Support June 27th, 2025 @ 10:42 am
  

  Is the user a validated user? In the Outlook Plugin Configuration in the CRM admin panel, is the user added to the "Outlook Users" subpanel?

  View Comment
  
  

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