Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#5883 - The Outlook plugin only works on our Outlook desktop Classic and not the new Outlook desktop or OWA
Why does my plugin only work on my Outlook desktop Classic version and not in my new Outlook desktop or OWA web Outlook?
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mgdiaz-
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- Ricardo Cairello
3 days ago
Hi Cholly,
Can you confirm if you are connecting to an https or an http hosted CRM? It could be related to assests not loading if it is http.
Are you able to provide screenshots of the erorrs you are getting?
3 days ago
Our CRM is https. I am seeing the same error mentioned first in your Troubleshoot page. **Add-in Error ** Something went wrong and we couldn't start this add-in. Please try again later or contact your system administrator. RETRY
3 days ago
3 days ago
yesterday
Hi Cholly,
If you open outlook using a terminal with "olk.exe --devtools", you might find additional errors in the console for why the assets are not loading correctly. If this is a local server there might be issues with the certificate, or it could be that the files weren't properly installed into the SuiteCRM instance, less likely if this is working in classic Outlook.
If it is a certificate issue, you can use the devtools terminal to open the link to the asset, and accept the risk, this should allow Outlook to load all the assets. I wouldn't recommend this on a live server of course.
You could also try reinstalling the outlook plugin, and setting correct permissions for SuiteCRM.
yesterday
I was able to get Microsoft Copilot to assist me with this issue and found it was the x-frame options that were blocking for new Outlook and OWA. I am now able to access SuiteCRM from all 3 versions of Outlook. I will post another Support topic with further questions. Thank you.