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#963 - Atachement not archived with the email

Closed Bug? created by joseciccio 2 years ago

I'm giving a second chance to this module. I appreciate the work done.
When I archive an email from outlook and the email has an attachment this is not loaded nor saved with the email.
Is there any instruction for the setting of suite crm or outlook that I could check to make sure it is a bug and not a problem from my side?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi there

    There is a setting in the plugin that defines if you want to include attachments when archiving. Its a checkout in the settings dialog.

    • SuiteCRM Team.
    • joseciccio member avatar


      2 years ago

      I did already set the checkbox but is not working.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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