Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

Cancel at any time!
Free Trial

#1258 - Plugin Has Stopped Working [32 Bit]

Closed Bug? created by Customer_Support 6 years ago

I have to reinstall my Outlook and therefore the plugin this morning

Unfortunately I now get the follwoing error when i try to use the plugin

CRM_Plugin_Error.jpg

Any help would be appreciated

Debbie Gardiner

  1. Customer_Support member avatar

    Customer_Support

    6 years ago

    There was an Office 365 update could that have broken the plugin?

  2. Customer_Support member avatar

    Customer_Support

    6 years ago

    SuiteCRM Outlook Add-In v3.0.11.0 in Outlook version 16.0.0.9330 Auto-archiving: off

    Logging level: Error

    2018-07-05 13:41:47,885 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2018-07-05 13:41:47,885 | Background | ERROR | Licence server responded "Key does not exist." 2018-07-05 13:42:04,707 | Background | ERROR | Auto-archiving: off 2018-07-05 13:42:04,707 | Background | ERROR | Logging level: Error 2018-07-05 13:42:05,121 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2018-07-05 13:42:05,122 | Background | ERROR | Licence server responded "Key does not exist." 2018-07-05 13:42:48,385 | Background | ERROR | Failed to connect to licence server because ProtocolError System.Net.WebException: The remote server returned an error: (400) Bad Request. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate() Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2018-07-05 13:42:48,385 | Background | ERROR | Licence server responded "Key does not exist." 2018-07-05 13:43:49,721 | VSTA_Main | ERROR | Auto-archiving: off 2018-07-05 13:43:49,722 | VSTA_Main | ERROR | Logging level: Error 2018-07-05 14:29:05,991 | Background | ERROR | frmSettings_Load error System.Runtime.InteropServices.COMException (0xEF6C8101): The operation failed. at Microsoft.Office.Interop.Outlook._Account.get_DeliveryStore() at SuiteCRMAddIn.Dialogs.EmailAccountArchiveSettingsControl.LoadSettings(Account outlookAccount, EmailAccountsArchiveSettings settings) at SuiteCRMAddIn.Dialogs.SettingsDialog.GetAccountAutoArchivingSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings() at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-278101759 2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Auto-archiving: off 2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Logging level: Error 2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Auto-archiving: off 2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Logging level: Error 2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Auto-archiving: off 2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Logging level: Error

  3. Customer_Support member avatar

    Customer_Support

    6 years ago

    I have uninstalled the plugin and reinstalled it and now have a different error

    suiteCRM_plugin_error.jpg

    2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Auto-archiving: off 2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Logging level: Error 2018-07-06 14:11:20,631 | VSTA_Main | ERROR | btnArchive_Click System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) at TidyManaged.Interop.PInvoke.tidyCreate64() at TidyManaged.Document.FromString(String htmlString) at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html) at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason) at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext() at System.Collections.Generic.List1..ctor(IEnumerable1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e) Data:System.Collections.ListDictionaryInternal HResult:-2146233052

  4. Customer_Support member avatar

    Customer_Support

    6 years ago

    You can close this ticket now

    I re-installed the 32bit version of Office 365 and everything seem to be working again

    You may want to update your specs to mention that you don't support 64bit versions of Office

    Debbie

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Thank you - we will review this environment and update the docs appropriately.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.10.10 to 8.6.1
Read Our Review

  • "It works very good. You should deactivate the contacts sync on the first run, because it sorts the contacts in the main folder and thus uploads duplic..." - Wieland

    Read More Reviews

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

SuiteCRM Enterprise-Class Outlook Integration

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. ...

Rating
Featured

Outlook 365 and SuiteCRM Integration

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records an...

Rating
Integrations Productivity Sales outlook microsoft office email office 365