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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1258 - Plugin Has Stopped Working [32 Bit]

Closed Bug? created by Customer_Support Verified Purchase a year ago

I have to reinstall my Outlook and therefore the plugin this morning

Unfortunately I now get the follwoing error when i try to use the plugin

CRM_Plugin_Error.jpg

Any help would be appreciated

Debbie Gardiner

  1. Customer_Support member avatar

    Customer_Support Verified Purchase

    a year ago

    There was an Office 365 update could that have broken the plugin?

  2. Customer_Support member avatar

    Customer_Support Verified Purchase

    a year ago


    SuiteCRM Outlook Add-In v3.0.11.0 in Outlook version 16.0.0.9330
    Auto-archiving: off

    Logging level: Error

    2018-07-05 13:41:47,885 | Background | ERROR | Failed to connect to licence server because ProtocolError
    System.Net.WebException: The remote server returned an error: (400) Bad Request.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2018-07-05 13:41:47,885 | Background | ERROR | Licence server responded "Key does not exist."
    2018-07-05 13:42:04,707 | Background | ERROR | Auto-archiving: off
    2018-07-05 13:42:04,707 | Background | ERROR | Logging level: Error
    2018-07-05 13:42:05,121 | Background | ERROR | Failed to connect to licence server because ProtocolError
    System.Net.WebException: The remote server returned an error: (400) Bad Request.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2018-07-05 13:42:05,122 | Background | ERROR | Licence server responded "Key does not exist."
    2018-07-05 13:42:48,385 | Background | ERROR | Failed to connect to licence server because ProtocolError
    System.Net.WebException: The remote server returned an error: (400) Bad Request.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMAddIn.BusinessLogic.LicenceValidationHelper.Validate()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2018-07-05 13:42:48,385 | Background | ERROR | Licence server responded "Key does not exist."
    2018-07-05 13:43:49,721 | VSTA_Main | ERROR | Auto-archiving: off
    2018-07-05 13:43:49,722 | VSTA_Main | ERROR | Logging level: Error
    2018-07-05 14:29:05,991 | Background | ERROR | frmSettings_Load error
    System.Runtime.InteropServices.COMException (0xEF6C8101): The operation failed.
    at Microsoft.Office.Interop.Outlook._Account.get_DeliveryStore()
    at SuiteCRMAddIn.Dialogs.EmailAccountArchiveSettingsControl.LoadSettings(Account outlookAccount, EmailAccountsArchiveSettings settings)
    at SuiteCRMAddIn.Dialogs.SettingsDialog.GetAccountAutoArchivingSettings()
    at SuiteCRMAddIn.Dialogs.SettingsDialog.LoadSettings()
    at SuiteCRMAddIn.Dialogs.SettingsDialog.frmSettings_Load(Object sender, EventArgs e)
    Data:System.Collections.ListDictionaryInternal
    HResult:-278101759
    2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Auto-archiving: off
    2018-07-05 15:21:22,206 | VSTA_Main | ERROR | Logging level: Error
    2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Auto-archiving: off
    2018-07-05 15:23:22,670 | VSTA_Main | ERROR | Logging level: Error
    2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Auto-archiving: off
    2018-07-05 15:25:21,634 | VSTA_Main | ERROR | Logging level: Error

  3. Customer_Support member avatar

    Customer_Support Verified Purchase

    a year ago

    I have uninstalled the plugin and reinstalled it and now have a different error

    suiteCRM_plugin_error.jpg

    2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Auto-archiving: off
    2018-07-06 14:11:04,787 | VSTA_Main | ERROR | Logging level: Error
    2018-07-06 14:11:20,631 | VSTA_Main | ERROR | btnArchive_Click
    System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
    at TidyManaged.Interop.PInvoke.tidyCreate64()
    at TidyManaged.Document.FromString(String htmlString)
    at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
    at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
    at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.Dialogs.ArchiveDialog.<>c__DisplayClass34_0.<btnArchive_Click>b__0(MailItem mailItem) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext()
    at System.Collections.Generic.List1..ctor(IEnumerable1 collection)
    at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
    at SuiteCRMAddIn.Dialogs.ArchiveDialog.btnArchive_Click(Object sender, EventArgs e)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233052

  4. Customer_Support member avatar

    Customer_Support Verified Purchase

    a year ago

    You can close this ticket now

    I re-installed the 32bit version of Office 365 and everything seem to be working again

    You may want to update your specs to mention that you don't support 64bit versions of Office

    Debbie

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Thank you - we will review this environment and update the docs appropriately.

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