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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#1757 - problem with special characters: all text after a special character is not transferred to CRM

Closed Bug? created by tangermann Verified Purchase 7 months ago

I use SuiteCRM 7.8.5, and Outlook 365 (so always up-to-date version).
Plugin itself and archiving works.
However if the email that I want to archive contains special characters (e.g. a smiley in HTML email), all characters / text following this character are deleted. So effectively, it is not possible to archive many emails since special characters like symbols are frequently used in emails.
Thanks

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    Hi there,

    Are you able to send us your DEBUG log when archiving a problem email with these special characters so we can see if the issue is on the Outlook plugin side or the SuiteCRM side. Also what is your current database charset for your SuitecRM DB?

    Send your logs and reference to this ticket via outlook[at]salesagility[dot]com
    Thanks.

  2. tangermann member avatar

    tangermann Verified Purchase

    6 months ago

    Here is an error log (don't see the relevant email in there, but please debug). And attached please find the screenshots of the email that was sent in Outlook, and the way it is shown in CRM.
    Log level of Outlook plugin was set to "debug"

    2019-03-12 17:39:38,689 | VSTA_Main | DEBUG | Outlook NewMail: email received event
    2019-03-12 17:39:41,855 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:39:46,856 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:39:51,857 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:39:56,858 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:40:01,868 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:40:06,869 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:40:11,870 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:40:16,886 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:40:21,888 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:40:26,888 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:40:31,904 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:40:36,904 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:40:41,905 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:40:46,918 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:40:51,919 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:40:52,690 | VSTA_Main | DEBUG | ArchiveDialog: About to manually archive 1 emails
    2019-03-12 17:40:52,693 | VSTA_Main | INFO | MailItemExtension.AsArchiveable: serialising mail AW: Produktfinder heroal dated 06.03.2019 16:52:17.
    2019-03-12 17:40:52,773 | VSTA_Main | INFO | EmailArchiving.GetAttachmentBytes: serialising attachment 'image001.png' of email 'AW: Produktfinder heroal'.
    2019-03-12 17:40:53,428 | VSTA_Main | INFO | RestAPIWrapper.TrySetRelationship: successfully set relationship using link field name 'emails'
    2019-03-12 17:40:53,429 | VSTA_Main | DEBUG | Successfully bound Contacts '454cf3c4-1fee-e570-a942-5c3312c3f6a0' to email '3ad0d981-97b6-d009-5ae5-5c87e168fd5a' in CRM
    2019-03-12 17:40:53,848 | VSTA_Main | INFO | RestAPIWrapper.TrySetRelationship: successfully set relationship using link field name 'emails'
    2019-03-12 17:40:56,719 | VSTA_Main | DEBUG | ArchiveDialog: Successfully archived 1 emails
    2019-03-12 17:40:56,920 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:41:01,933 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:41:06,934 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:41:11,934 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:41:16,948 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:41:21,949 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:41:26,950 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:41:31,964 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:41:36,965 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:41:41,965 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:41:46,966 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:41:51,967 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:41:56,968 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:42:01,979 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:42:06,979 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:42:11,981 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:42:16,996 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:42:21,997 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:42:26,998 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:42:32,011 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:42:37,012 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:42:42,014 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:42:47,024 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:42:52,026 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:42:57,027 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:43:02,041 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:43:07,043 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:43:12,044 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:43:17,056 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:43:22,057 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:43:27,059 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:43:32,072 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:43:37,073 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:43:42,074 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:43:47,088 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:43:52,089 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:43:57,091 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:44:02,105 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:44:07,106 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:44:12,107 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:44:17,118 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:44:22,120 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:44:27,121 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:44:32,121 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:44:37,123 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:44:42,125 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:44:47,134 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:44:52,134 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:44:57,135 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:45:02,136 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:45:07,137 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:45:12,138 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:45:17,151 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:45:22,151 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:45:27,153 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:45:32,153 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:45:37,154 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:45:42,155 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:45:47,167 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:45:52,168 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:45:57,168 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:46:02,168 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:46:07,170 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:46:12,171 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:46:17,182 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:46:22,184 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:46:27,185 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:46:32,186 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:46:37,187 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:46:42,188 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:46:47,188 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:46:52,189 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:46:57,190 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:47:02,199 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:47:07,200 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:47:12,200 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:47:17,201 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:47:22,202 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:47:27,204 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:47:32,213 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:47:37,214 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:47:42,216 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:47:47,228 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:47:52,229 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:47:57,230 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:48:02,231 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:48:07,232 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:48:12,234 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:48:17,244 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:48:22,245 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:48:27,246 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:48:32,261 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:48:37,262 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:48:42,262 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:48:47,275 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:48:52,276 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:48:57,277 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:49:02,277 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:49:07,278 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:49:12,279 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:49:17,279 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:49:22,279 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:49:27,279 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:49:29,397 | VSTA_Main | DEBUG | Outlook NewMail: email received event
    2019-03-12 17:49:32,280 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:49:37,281 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:49:42,282 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:49:47,292 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:49:52,293 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:49:57,294 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:50:02,295 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:50:07,296 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:50:12,297 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:50:17,307 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:50:22,309 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:50:27,310 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:50:32,324 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:50:37,325 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:50:42,326 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:50:47,338 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:50:52,339 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:50:57,340 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:51:02,354 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:51:07,355 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:51:12,357 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:51:17,370 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:51:22,370 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:51:27,371 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:51:32,385 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:51:37,385 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:51:42,386 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:51:47,387 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:51:52,388 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:51:57,389 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:52:02,399 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:52:07,400 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:52:12,401 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:52:17,416 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:52:22,417 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:52:27,417 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:52:32,431 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:52:37,432 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:52:42,433 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:52:47,433 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:52:52,434 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:52:57,435 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:53:02,436 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:53:07,437 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:53:12,438 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:53:17,447 | 5 | DEBUG | Anonymous thread 5 running as 'Daemon'.
    2019-03-12 17:53:22,448 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:53:27,450 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:53:32,463 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:53:37,464 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:53:42,466 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:53:47,466 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:53:52,466 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:53:57,468 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:54:02,478 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:54:07,479 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:54:12,480 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:54:17,480 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:54:22,481 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:54:27,482 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:54:32,495 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:54:37,495 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:54:42,496 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:54:47,496 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:54:52,498 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:54:57,499 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:55:02,510 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:55:07,511 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:55:12,511 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:55:17,512 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:55:22,514 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:55:27,515 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:55:32,527 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:55:37,528 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:55:42,529 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:55:47,540 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:55:52,541 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:55:57,542 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:56:02,543 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:56:07,544 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:56:12,544 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:56:17,558 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:56:22,560 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:56:27,561 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:56:32,573 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:56:37,574 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:56:39,352 | VSTA_Main | DEBUG | Outlook ItemSend: email sent event
    2019-03-12 17:56:42,575 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:56:47,576 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:56:52,577 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:56:57,578 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:57:02,587 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:57:07,588 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:57:12,589 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:57:17,605 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:57:22,606 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:57:27,607 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:57:32,619 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:57:37,619 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:57:42,620 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:57:47,635 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:57:52,636 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:57:57,638 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:58:02,650 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:58:07,651 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:58:12,652 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:58:17,665 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:58:22,127 | VSTA_Main | DEBUG | ArchiveDialog: About to manually archive 1 emails
    2019-03-12 17:58:22,128 | VSTA_Main | INFO | MailItemExtension.AsArchiveable: serialising mail test email problem with special characters dated 12.03.2019 17:56:39.
    2019-03-12 17:58:22,132 | VSTA_Main | INFO | EmailArchiving.GetAttachmentBytes: serialising attachment 'image003.png' of email 'test email problem with special characters'.
    2019-03-12 17:58:22,546 | VSTA_Main | INFO | RestAPIWrapper.TrySetRelationship: successfully set relationship using link field name 'emails'
    2019-03-12 17:58:22,547 | VSTA_Main | DEBUG | Successfully bound Contacts '454cf3c4-1fee-e570-a942-5c3312c3f6a0' to email '691e9a20-527f-08ce-e264-5c87e50891a0' in CRM
    2019-03-12 17:58:22,666 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:58:22,946 | VSTA_Main | INFO | RestAPIWrapper.TrySetRelationship: successfully set relationship using link field name 'emails'
    2019-03-12 17:58:24,742 | VSTA_Main | DEBUG | ArchiveDialog: Successfully archived 1 emails
    2019-03-12 17:58:27,667 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:58:32,682 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:58:37,683 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:58:42,684 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:58:47,697 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:58:52,698 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:58:57,699 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:59:02,699 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:59:07,700 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:59:12,702 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:59:17,703 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:59:22,704 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:59:27,705 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.
    2019-03-12 17:59:32,713 | 6 | DEBUG | Anonymous thread 6 running as 'Daemon'.
    2019-03-12 17:59:37,715 | 9 | DEBUG | Anonymous thread 9 running as 'Daemon'.
    2019-03-12 17:59:42,715 | 7 | DEBUG | Anonymous thread 7 running as 'Daemon'.

  3. tangermann member avatar

    tangermann Verified Purchase

    6 months ago

    I wanted to add images, but could not since it only allows to add image URLs???

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

  5. tangermann member avatar

    tangermann Verified Purchase

    one month ago

    Hi, I don't think it is really smart closing this issue "just" because of inactivity. That does not mean the problem is solved. I have 3.0.18.0 installed and still encounter the same problem.
    (I would like to update to 3.0.20.0, but don't find a download link? Don't want to go through the entire shopping cart...). So please fix the bug ;-)
    Or could you not replicate it?
    Thanks

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