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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#448 - Sync does not work

Closed Installation created by cbacchi 2 years ago

I just installed your product and everything went well, but nothing synchronized, not the calendar or even the contacts.
I have activated the following logs:


SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8201
Auto-archiving: off

Logging level: Debug

2017-06-23 16:42:47,688 | VSTA_Main | DEBUG | Adding event handlers for folder Contatti
2017-06-23 16:42:48,979 | VSTA_Main | DEBUG | Adding event handlers for folder Attività
2017-06-23 16:42:48,985 | VSTA_Main | DEBUG | Adding event handlers for folder Calendario
2017-06-23 16:42:49,342 | Background | DEBUG | RestService.CreateGetResuest: sending 'https://store.suitecrm.com/api/v1/key/validate?public_key=removedbyme'
2017-06-23 16:42:50,364 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True
2017-06-23 16:42:50,364 | Background | INFO | LicenceValidationHelper.Validate: returning True
2017-06-23 16:42:50,364 | Background | INFO | Licence verified...
2017-06-23 16:42:50,759 | Background | INFO | Authentication succeeded...
2017-06-23 16:42:50,759 | Background | INFO | Starting normal operations.
2017-06-23 16:42:50,761 | Background | DEBUG | Starting thread Daemon
2017-06-23 16:42:50,790 | Background | DEBUG | Starting thread AS
2017-06-23 16:42:50,791 | Background | DEBUG | Starting thread CS
2017-06-23 16:42:50,791 | Background | DEBUG | Starting thread TS
2017-06-23 16:42:50,792 | AS | DEBUG | AppointmentSyncing SynchroniseAll starting
2017-06-23 16:42:50,792 | CS | DEBUG | ContactSyncing SynchroniseAll starting
2017-06-23 16:42:50,792 | Background | DEBUG | Starting thread EM
2017-06-23 16:42:50,792 | TS | DEBUG | TaskSyncing SynchroniseAll starting
2017-06-23 16:42:50,796 | EM | DEBUG | Auto-Archive iteration started
2017-06-23 16:42:50,801 | CS | DEBUG | Permissions cache miss
2017-06-23 16:42:50,801 | AS | DEBUG | Permissions cache miss
2017-06-23 16:42:50,801 | TS | DEBUG | Permissions cache miss
2017-06-23 16:42:51,379 | CS | WARN | Cannot detect access Contacts/export
2017-06-23 16:42:51,379 | CS | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
2017-06-23 16:42:51,379 | CS | DEBUG | ContactSyncing SynchroniseAll completed
2017-06-23 16:42:51,548 | TS | WARN | Cannot detect access Tasks/export
2017-06-23 16:42:51,548 | TS | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied
2017-06-23 16:42:51,548 | TS | DEBUG | TaskSyncing SynchroniseAll completed
2017-06-23 16:42:51,634 | AS | WARN | Cannot detect access Meetings/export
2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied
2017-06-23 16:42:51,634 | AS | DEBUG | Permissions cache miss
2017-06-23 16:42:51,634 | AS | WARN | Cannot detect access Calls/export
2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied
2017-06-23 16:42:51,634 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed
2017-06-23 16:42:53,609 | EM | DEBUG | Auto-Archive iteration completed
2017-06-23 16:43:20,779 | 7 | WARN | Anonymous thread 7 running as 'Daemon'.
2017-06-23 16:43:20,779 | 7 | INFO | About to perform FetchEmailCategoriesAction.

best regards
Claudio

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi cbacch,

    Is it possible if we could ask you to send your SuiteCRM logs at level "Fatal" to our support email address outlook[at]salesagility[dot]com referencing this Ticket #448. Thanks.

    • SuiteCRM Outlook Plugin Team
  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi cbacch,

    Looking to progress this issue but we still require SuiteCRM logs at level "Fatal". It would be much appreciated if you were able to send this to us at our support email outlook[at]salesagility[dot]com referencing this Ticket #448. Thanks.

    • SuiteCRM Outlook Plugin Team
  3. Simon_Brooke member avatar

    Simon_Brooke

    a year ago

    This turned out to be an internationalisation issue and is resolved in version 3.0.9. Please install this new version and I'm confident you'll find the problem is fixed.

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