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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#676 - error SuitCRM

Closed Bug? created by bleeker Verified Purchase a year ago

We noticed that an email from outlook was not archived into Suite CRM. I tried to do this manually through the plugin. The name and amail was found and when I tried to press on archive I received an error “there was an error while archiving” I also recopied the email address into SuiteCRM but still the same message. This means the emails are not saved in the CRM. I see other emails showing as being added to SuiteCRM.
Can you advice?

  1. bleeker member avatar

    bleeker Verified Purchase

    a year ago

    You have to admit, the helpdesk is not too fast in responding or solving

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi bleeker,

    This specific issue should be resolved in the next release. I'll send you a test build with increased logging just to make sure its the same issue.

    Thanks.

    • bleeker member avatar

      bleeker Verified Purchase

      a year ago

      Thanks,
      Can you provide an expected release date?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi bleeker,

      I can't provide an exact ETA but the next release should be very soon and will resolve this and other high priority issues.

      • SuiteCRM Outlook Plugin Team
  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    This issue has been resolved in the latest version of the Outlook Plugin

    • SuiteCRM Outlook Plugin Team
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