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Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

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#676 - error SuitCRM

Closed Bug? created by bleeker Verified Purchase 3 years ago

We noticed that an email from outlook was not archived into Suite CRM. I tried to do this manually through the plugin. The name and amail was found and when I tried to press on archive I received an error “there was an error while archiving” I also recopied the email address into SuiteCRM but still the same message. This means the emails are not saved in the CRM. I see other emails showing as being added to SuiteCRM.
Can you advice?

  1. bleeker member avatar

    bleeker Verified Purchase

    3 years ago

    You have to admit, the helpdesk is not too fast in responding or solving

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi bleeker,

    This specific issue should be resolved in the next release. I'll send you a test build with increased logging just to make sure its the same issue.

    Thanks.

    • bleeker member avatar

      bleeker Verified Purchase

      3 years ago

      Thanks,
      Can you provide an expected release date?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      3 years ago

      Hi bleeker,

      I can't provide an exact ETA but the next release should be very soon and will resolve this and other high priority issues.

      • SuiteCRM Outlook Plugin Team
  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    This issue has been resolved in the latest version of the Outlook Plugin

    • SuiteCRM Outlook Plugin Team
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