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#4426 - Current user is not licensed
Hello,
When I try to connect from outlook, I have a screen that tells me :
The current user is not licenses, Please contact your administrator.
I checked in the outlook suiteCRM plugin paramaters screen from the admin panel and the user is correctely declared.
Could you help me please. Regards Vincent
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a year ago
HI, Your licence key allows 8 users. How many users are shown on the list at Admin -> Outlook Plugin Configuration -> Outlook users? Please also confirm that the user you are trying to authenticate is on the list.
a year ago
There is only one user and this user is in the list of the licensed users
a year ago
a year ago
We have seen this issue reported previously but were unable to replicate it. It would be useful to gain some further information from you. If you have database access, please check the user table and let us know the current values for 'sa_outlook_enable' and 'sa_outlook_is_licenced' for you as you are the only User.
a year ago
sa_outlook_enable = 0 sa_outlook_is_licensed = 2
a year ago
What should be the values ?
a year ago
Thank you for the response. The sa_outlook_enable = 0 should have a value of 1, this is most likely why you are having this issue. If you update this value then re-try the authentication as this might be the cause of the issue.
a year ago
Hello, Do you have any other suggestion, please ? thx
a year ago
I'm really sorry but this doesn't work either :-(
a year ago
At this stage we would recommend you double check your username, password, clientID and secret and attempt the connection again following the guide linked here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-configuration
It may also be worth ensuring you are running the latest version of the plugin and removing and reinstalling the outlook add-in using a freshly downloaded manifest: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/outlook-installation
a year ago
I did everything your suggested and I still have the problem. Is it possible for me to share my windows session with you through teamviewer for instance, in order to check if I did everything correctly. I begin to be desparate with this issue. Thanks for you help
a year ago
Hi Vince,
Please send us your suitecrm.log file after triggering the error message. You can send it to us directly via email on outlook@salesagility.com
a year ago
Hello,
Sorry for the delay it took to answer to your last message.
My pb is that I can't connect to my provider's ftp server. I opened a ticket there regarding this issue but still waiting for the answer.
I can connect with SSH to the server and "cat" the suitecrm.log file.
What I suggest is for you to connect to my computer via teamviewer or equivalent in order for you to check on the SuiteCRM configuration and if needed the server configuration.
Please, let me know if this is possible or not.
I'm waiting for your answer.
Best regards
Vincent Tallon
a year ago
Hi there,
We, the Outlook Plug-in Team, are limited to emails and support tickets only, we also do not do video calls currently. If you can find a way to get the suitecrm log file for us then please email it to us at outlook [at] salesagility.com as this will be the quickest way for us to try to help resolve your issue.
Regards, Outlook Plug-in Team