Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#3369 - Validation of Outlook Plugin License Key

Closed Installation created by rabbit01 3 years ago

Hi. Just purchased the trial version...

I followed the installation instructions (well written!) step by step. However, at step 5, I entered the license key and pressed on validate.

But... nothing happens. No green "validated" or anything else that could be expected. Not even a "reload" of the page is happening... After saving and enter the page again, the license key is gone.

Is this an error or normal behaviour?

Kind regards, Rabbit

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi there,

    Could you please try running a repair and rebuild before clearing browser cache and trying again. Let me know if you have any luck!

    Thanks! Mac

  2. mbelisle member avatar

    mbelisle

    3 years ago

    Same thing happens to me. Has this issue been resolved?

    Regards,

    • mbelisle member avatar

      mbelisle

      3 years ago

      This is the error I am getting in the console: index.php?module=Administration&action=OutlookAddinConfig:1100 Uncaught ReferenceError: callValidateEntry is not defined at HTMLButtonElement.onclick (index.php?module=Administration&action=OutlookAddinConfig:1100) onclick @ index.php?module=Administration&action=OutlookAddinConfig:1100

  3. nh member avatar

    nh Verified Purchase

    a year ago

    same thing happens to me, has this been resolved in the meantime?

    Best regards,

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi there,

      Could you please confirm what version of the plugin you are using?

      Regards, The Outlook plugin Team

    • nh member avatar

      nh Verified Purchase

      a year ago

      Version: 4.0.1, June 14th 2022

      Many thanks

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi,

      Thank you for the information.

      Can you confirm that you have set up the JSON API correctly using our documentation here - https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/

      Regards, The Outlook plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
  • Supported Versions
  • 7.10.10 to 8.6.1
Read Our Review

  • "The plugin works great! It's easy to install and configure. It would not work if you are using 64-bit Outlook. I could probably manually install the m..." - lhl94303

    Read More Reviews

Other add-ons of interest

Glances - Integrate SuiteCRM with all your apps

The simplest way to work™. Glances integrates SuiteCRM with all your favorite workplace apps, acting as your go-to hub for real-time customer insights and personal tasks.

Featured

SuiteCRM Enterprise-Class Outlook Integration

Implicit FrontEnd provides deep integration with Microsoft Outlook. In addition to full two-way synchronization of Outlook data such as contacts and calendars, it allows you to sync CRM data including accounts, opportunities, quotes etc. so that you can do all your CRM work without leaving Outlook. ...

Rating
Featured

Outlook 365 and SuiteCRM Integration

Make life easier by reducing the need to flip between apps. If you are using Outlook Web App, Outlook 2013, or Outlook 2016 connected to Office365 or Exchange Server 2013 then be sure to take advantage of this email and contact synchronization add-on. Smartly links emails to your SuiteCRM records an...

Rating
Integrations Productivity Sales outlook microsoft office email office 365