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#2234 - 3.0.22 - Issue with email attachment

Closed Bug? created by afatac a year ago

Testing 3.0.22 with SuiteCRM 7.11.7, Outlook 2016.

After archiving an email with a few images attached (Archive attachment function is enabled in the plugin), I notice that an image (9MB) is not archived with the email. Later I also discover an email archived earlier which has a zip file (6MB) attached, the zip file is also not archived with the email.

Is it due to a file size limit setting somewhere? The debug log is attached for the email with the missing image "jogger jogging sport marathon.jpg". Please let me know how to send the file to you privately.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    As far as I know, there is no limit that low that would impede that file. I will try to replicate this locally and get back to you If you would like to pass the logs to us please email them to outlook[@]salesagility[dot]com with the subject as the number of your ticket [#2234]

    SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Afatac,

    Sorry about the wait on the response. I was only able to replicate the issue in files around 20MB upload size. Could you please try again to send the Debug logs and the .jpg file for further testing

    Again apologies for the long wait,
    SuiteCRM Outlook Plugin Team

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket has been closed as we have received no response, If you believe this issue is still present in the latest version, please leave a comment explaining the steps to reproduce and we'll reopen this issue.

    SuiteCRM Team

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