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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2175 - Prefilled e-mail in manual archiving

In Progress General Question created by diligent one month ago

Hi there,

we've got a client with this plugin in use who stumbled upon a recent change or possibly also a bug regarding the manual email archiving.

When selecting e-mails to archive, previously the prefilled e-mail within the searcharea was the recipient's e-mail address.
Recently the automatic suggestion is the e-mail address of the sender instead though.

Was there a change in the plugin or is there a setting to decide which e-mail address to look for upon entering the manual archiving window? We couldn't find anything regarding this in the userguide.

Thanks a lot and kind regards.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    about a month ago

    Hi there,

    Thank you for reporting this issue, It has been replicated and raised as a bug with our developers who will continue to investigate further. I will update you when i have more information.

    SuiteCRM Outlook Plugin Team

    • diligent member avatar

      diligent

      about a month ago

      Hello,

      thank you very much for your fast reaction and confirmation. We're looking forward to the results of the investigation.

      Kind regards.

    • diligent member avatar

      diligent

      2 weeks ago

      Hi there,

      any estimation on when a fix can be expected?

      Kind regards.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 days ago

    Hi there,

    SuiteCRM Outlook Plugin has now been updated to version 3.0.22.0. We were unable to replicate this issue in the new version of the plugin. Could you please install the new update and test to ensure your issue has been resolved.

    SuiteCRM Outlook Plugin Team

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