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• License page shows white screen

  Support February 2nd, 2023 @ 11:36 am
  

  hi, yes I could do that .. I'll drop you a direct email.

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• License page shows white screen

  Support February 2nd, 2023 @ 10:52 am
  

  thanks - that is going to be tricky right now as its in a docker container ... I'll get back to you :-)

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• License page shows white screen

  Support February 2nd, 2023 @ 10:23 am
  

  Hi,

  getting this error on the install page .. any ideas :

  2023-02-02T09:56:34.404161610Z [02-Feb-2023 09:56:34 UTC] PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /bitnami/suitecrm/include/MVC/View/SugarView.php:1483 2023-02-02T09:56:34.404179120Z Stack trace: 2023-02-02T09:56:34.404183784Z #0 /bitnami/suitecrm/custom/modules/VICustomFilterLicenseAddon/views/view.license.php(45): SugarView->getModuleTitle() 2023-02-02T09:56:34.404188110Z #1 /bitnami/suitecrm/include/MVC/View/SugarView.php(210): ViewLicense->display() 2023-02-02T09:56:34.404200227Z #2 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(432): SugarView->process() 2023-02-02T09:56:34.404217721Z #3 /bitnami/suitecrm/include/MVC/Controller/SugarController.php(363): SugarController->processView() 2023-02-02T09:56:34.404221669Z #4 /bitnami/suitecrm/include/MVC/SugarApplication.php(101): SugarController->execute() 2023-02-02T09:56:34.404225334Z #5 /bitnami/suitecrm/index.php(52): SugarApplication->execute() 2023-02-02T09:56:34.404228929Z #6 {main} 2023-02-02T09:56:34.404232427Z thrown in /bitnami/suitecrm/include/MVC/View/SugarView.php on line 1483

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• License page shows white screen

  Support February 2nd, 2023 @ 9:50 am
  

  thanks will give that a go.

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• Installation

  Documentation October 27th, 2020 @ 3:17 pm
  

  Hi. We have having issues getting the connection to work. We received this from you....

  Hi Dwight, It might be a problem related to the TLS version of the host not being correct. First, check the installed version by running the following command: Setting TLS 1.2 is done by this command: For more details, you can check these posts: https://powershell.org/forums/topic/is-it-possible-to-enable-tls-1-2-as-default-in-powershell/ https://johnlouros.com/blog/enabling-strong-cryptography-for-all-dot-net-applications If the above is not working, check your certificates using this URL: https://www.ssllabs.com/ssltest/analyze.html?d=YOURCRMURL We hope this helps, otherwise let us know and we'll be happy to continue the assistance. Best, diligent team

  The URL of the SuiteCRM instance is: https://preservationtreatmentscrm.rakata.co.uk We have run the URL through the ssllabs.com link and it gives it an A grade confirming TLS 1.3 is supported. Further, we have run the tests on https://www.cdn77.com/tls-test and this confirms both TLS 1.2 and TLS 1.3 are supported protocols. Could you please check out the URL above where SuiteCRM is installed and let us have specific details of what you believe needs resolving?

  Thanks

  Dwight

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• Secondary Module NOT Populating

  Support January 2nd, 2020 @ 9:46 am
  

  Hi, I am on Slack now if you are around.

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• Secondary Module NOT Populating

  Support January 2nd, 2020 @ 9:22 am
  

  I am on the machine now if you want to use team viewer and take a look?

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• Secondary Module NOT Populating

  Support January 2nd, 2020 @ 9:16 am
  

  Hi,

  Do you have a skype ID we can chat on to get teamviewer going?

  If not when works for you?

  Keen to get this moving so we can get this fixed.

  Thanks

  Dwight

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• Xero Purcahses

  Support June 17th, 2018 @ 11:31 am
  

  Sorry this is not a bug but I cant edit the case.

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• Amount invoices synched

  Support May 31st, 2018 @ 3:10 pm
  

  Hi...use this link URL

  

  Thanks

  Dwight

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• Amount invoices synched

  Support May 31st, 2018 @ 3:08 pm
  

  Hi,

  Thanks for the reply. I have taken a look further and we can see we still have an issue. I have sent a link to an image which might shed some light on it. The number of invoices ties up at 100. However, as an example, we can see that 10663 is not in the DB at all.

  enter link description here

  Could it be that the status is because it is Invoice is set to Invoice Awaiting Payment?

  Looking forward to your reply.

  Thanks

  Dwight

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• Calender Notes being overwritten

  Support May 18th, 2017 @ 9:50 am
  

  Thanks - any thoughts on when this will be fixed?

  Thanks

  Dwight

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• Unable to sync calender using the outlook plugin.

  Support April 24th, 2017 @ 8:31 am
  

  Hi,

  This sounds great. Any update when the new plugin will be released and how I will actually get it?

  Thanks

  Dwight

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• Unable to sync calender using the outlook plugin.

  Support April 21st, 2017 @ 11:00 am
  

  Hi,

  Is there any update on this please?

  Thanks

  Dwight

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• Unable to sync calender using the outlook plugin.

  Support April 18th, 2017 @ 3:00 pm
  

  Hi,

  thanks for the reply. With reagard to the install I simply unistalled it, repaired Outlook, rebooted and the reinstalled. I have no idea which one worked or if that that combination worked but after trial and error I got it working.

  With regard to the calender. The meetings do seem to be in there see screenshot - if the meetings are in the there any ideas why they are not showing up in the calendar? The calendar view is all important!

  

  Thanks

  Dwight

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• Unable to sync calender using the outlook plugin.

  Support April 17th, 2017 @ 8:39 pm
  

  Hello,

  I have got the plugin to install but am still having trouble getting the calendar to sync. I have provided an image of the outlook calander which is heavily poulated.

  The suiteCRM calander is here:

  The log file is below. Can you please let me know why the calandar sync is not working?

  Thanks

  Dwight

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• Unable to sync calender using the outlook plugin.

  Support April 17th, 2017 @ 7:41 pm
  

  Hi,

  I am still having real trouble with this plugin. The plugin is installed (if I try to reinstall it and asks to remove or modify) however I cannot see it in add ons. I have also upgraded to Outlook 2013 and this has not fixed the problem. I have unstailled Outlook and reinstalled it and well as doing this with the plugin. This is really frustrating - what do you suggest I do to fix this?

  The image below is a screenshot of the add-ins plugin. There are no disabled add-ons. I am at a loss why this doesn't work as you describe. It is a standard Outlook 2013 installation with the plugin installed. Please help ASAP?

  

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• CRMJetty - SuiteCRM Customer Portal in Joomla

  February 13th, 2020 @ 4:33 pm
  
  Hi AppJetty team. Just to say we love the portal and it meets our exact needs. We are big Joomla/WordPress users and this works great. You get the stability and extensibility of Joomla/WordPress and the Portal sits nicely on top of it. The skin provided is excellent and once logged in the usability is what the customer wants and would expect. The integration with SuiteCRM is great and 2 clicks to automatically send the customer a link to the Portal with all login details. We also needed some customization to pull information from a custom module and the AppJetty team did this for a very reasonable price and it worked well. The best compliment I can give is within a month of this going live we are purchasing another for a new client. Thanks Dwight - Rakata Technology. View Add-on
  
  

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