Official SuiteCRM Outlook Plugin

Hi Dwight,

Please refrain from posting sensitive information as the case is public. If we require additional information we will ask you to send those details to us in an email to our support address. Thank you.

Regards to your issue at hand, are you able to sync up any other activities i.e. tasks, or contacts via the plugin? Double check that the meetings are perhaps in the meetings module and not appearing in your calendar.

• Kind Regards

Hi,

I am still having real trouble with this plugin. The plugin is installed (if I try to reinstall it and asks to remove or modify) however I cannot see it in add ons. I have also upgraded to Outlook 2013 and this has not fixed the problem. I have unstailled Outlook and reinstalled it and well as doing this with the plugin. This is really frustrating - what do you suggest I do to fix this?

The image below is a screenshot of the add-ins plugin. There are no disabled add-ons. I am at a loss why this doesn't work as you describe. It is a standard Outlook 2013 installation with the plugin installed. Please help ASAP?

Hello,

I have got the plugin to install but am still having trouble getting the calendar to sync. I have provided an image of the outlook calander which is heavily poulated.

The suiteCRM calander is here:

The log file is below. Can you please let me know why the calandar sync is not working?

Thanks

Dwight

Hi RakataTech.

Can we ask how you were able to install the plugin after you were unable to see it in the add-in? That would help us understand if there is an issue regarding to installation.

Regards to the calendar issue. Are the Meetings in the Meetings module but not on the Calendar view? Can you confirm that?

Please refrain from posting your logs on the public case is it does contain sensitive information. Going forward can you send your logs to us at outlook[at]salesagility[dot]com referencing the CASE number in the Subject.

• SuiteCRM Outlook Plugin team.

Hi,

thanks for the reply. With reagard to the install I simply unistalled it, repaired Outlook, rebooted and the reinstalled. I have no idea which one worked or if that that combination worked but after trial and error I got it working.

With regard to the calender. The meetings do seem to be in there see screenshot - if the meetings are in the there any ideas why they are not showing up in the calendar? The calendar view is all important!

Thanks

Dwight

Hi,

Is there any update on this please?

Thanks

Dwight

Hi Dwight,

We have logged this issue and this will be resolved in the next release which is imminent.

• SuiteCRM Outlook Plugin Team

Hi,

This sounds great. Any update when the new plugin will be released and how I will actually get it?

Thanks

Dwight

Hi Dwight,

The scheduled release is this week or w/c 1st May.

You will be able to access the newer version via your Account profile.

• SuiteCRM Outlook Plugin Team

Hi Dwight

Version 3.0.3 has been released and it includes the Outlook > CRM Calendar fix. Please let us know how you get on.

• SuiteCRM Outlook Plugin Team