Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#875 - Archive Issue

Closed Bug? created by grahamsmith 6 years ago

We're trying to use the SuiteCRM plugin for the first time, and receiving a 'get_entry_list' issue when pressing search in Archive.

Debug log at Debug level below

2018-01-15 14:56:49,906 | Background | INFO | Authentication succeeded... 2018-01-15 14:56:49,906 | Background | INFO | Starting normal operations. 2018-01-15 14:56:49,906 | Background | DEBUG | Starting thread Daemon 2018-01-15 14:56:49,923 | Background | DEBUG | Starting thread AS 2018-01-15 14:56:49,923 | Background | DEBUG | Starting thread CS 2018-01-15 14:56:49,923 | Background | DEBUG | Starting thread TS 2018-01-15 14:56:49,923 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled 2018-01-15 14:56:49,923 | Background | DEBUG | Starting thread EM 2018-01-15 14:56:49,923 | TS | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled 2018-01-15 14:56:49,923 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled 2018-01-15 14:56:49,923 | EM | DEBUG | Auto-Archive iteration started 2018-01-15 14:57:19,930 | 6 | WARN | Anonymous thread 6 running as 'Daemon'. 2018-01-15 14:57:19,930 | 6 | INFO | About to perform FetchEmailCategoriesAction. 2018-01-15 14:57:20,362 | 6 | INFO | FetchEmailCategoriesAction completed: 2018-01-15 14:57:23,286 | EM | DEBUG | Auto-Archive iteration completed 2018-01-15 14:57:28,034 | VSTA_Main | DEBUG | Calling get_available_modules... 2018-01-15 14:57:28,234 | VSTA_Main | DEBUG | Successfully called get_available_modules. 2018-01-15 14:57:30,504 | VSTA_Main | WARN | Tried calling 'get_entry_list' with parameter '{ session = rd1fce9cauu7nc600a8o0n30kf, module_name = Accounts, query = (accounts.name LIKE '%@B.org.uk%') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '%@B.org.uk%')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], link_names_to_fields_array = , max_results = 1000, deleted = False }', timeout is 300000ms 2018-01-15 14:57:30,504 | VSTA_Main | ERROR | Failed calling 'get_entry_list' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Accounts', '(accounts.name ...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2018-01-15 14:57:30,504 | VSTA_Main | ERROR | Failure when custom module included (1) Query was '(accounts.name LIKE '%@B.org.uk%') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '%@B.org.uk%'))' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Accounts', '(accounts.name ...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields) at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2018-01-15 14:57:30,819 | VSTA_Main | WARN | Tried calling 'get_entry_list' with parameter '{ session = rd1fce9cauu7nc600a8o0n30kf, module_name = Accounts, query = (accounts.name LIKE '@B.org.uk') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '@B.org.uk')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], link_names_to_fields_array = , max_results = 1000, deleted = False }', timeout is 300000ms 2018-01-15 14:57:30,819 | VSTA_Main | ERROR | Failed calling 'get_entry_list' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Accounts', '(accounts.name ...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2018-01-15 14:57:30,819 | VSTA_Main | ERROR | Failure when custom module included (2) Query was '(accounts.name LIKE '@B.org.uk') OR (accounts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Accounts' and ea.email_address LIKE '@B.org.uk'))' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Accounts', '(accounts.name ...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields) at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2018-01-15 14:57:30,819 | VSTA_Main | ERROR | Failure when custom module included (3) System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Accounts', '(accounts.name ...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields) at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek) at SuiteCRMAddIn.Dialogs.ArchiveDialog.Search(String searchText) Data:System.Collections.ListDictionaryInternal HResult:-2146233088 2018-01-15 14:57:33,147 | VSTA_Main | WARN | Tried calling 'get_entry_list' with parameter '{ session = rd1fce9cauu7nc600a8o0n30kf, module_name = Contacts, query = (contacts.first_name LIKE '%@B.org.uk%' OR contacts.last_name LIKE '%@B.org.uk%') OR (contacts.id in (select eabr.bean_id from email_addr_bean_rel eabr INNER JOIN email_addresses ea on eabr.email_address_id = ea.id where eabr.bean_module = 'Contacts' and ea.email_address LIKE '%*@B.org.uk%')), order_by = date_entered DESC, offset = 0, select_fields = System.String[], link_names_to_fields_array = , max_results = 1000, deleted = False }', timeout is 300000ms 2018-01-15 14:57:33,148 | VSTA_Main | ERROR | Failed calling 'get_entry_list' System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.):
Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php:250 Stack trace:

0 C:\xampp\htdocs\suitecrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rd1fce9cauu7nc6...', 'Contacts', '(contacts.first...', 'date_entered DE...', 0, Array, '1000', false)

1 C:\xampp\htdocs\suitecrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

2 C:\xampp\htdocs\suitecrm\service\core\webservice.php(66): SugarRestService->serve()

3 C:\xampp\htdocs\suitecrm\service\v4_1\rest.php(53): require_once('C:\xampp\htdocs...')

4

thrown in C:\xampp\htdocs\suitecrm\service\v4\SugarWebServiceImplv4.php on line 250

at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson) at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233088

  1. grahamsmith member avatar

    grahamsmith

    6 years ago

    PHP Version 7.2.0

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 years ago

    Hi grahamsmith,

    This is a known issue with PHP 7. A fix will be included in the next release.

    Thanks

    • SuiteCRM Outlook Plugin Team

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    5 years ago

    Issue resolved by upgrading both SuiteCRM and SuiteCRM Outlook plugin

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