Official SuiteCRM Outlook Plugin

Hi there,

What happens when you press search with a blank search field? You mention specific modules, does it only happen on these modules? What happens if you search for a less specific name? Have you ever managed to archive before encountering these issues?

Thanks, Mac

Please find attached screenshots of your questions

I have never managed to archive any email using Version 4

Hi there, Could you please confirm the following details for me; PHP version: SuiteCRM version: Are you using Apache/Nginx/IIS? Which OS are you using?

Further to this, could you try a less specific search term, i.e instead of "Deleting an order", try "deleting"?

Generally, an unknown error is an error encountered by the Suite System (Not plugin) that the plugin doesn't understand, Do you have any errors in the suitecrm.log file found in the root of your instance? Another good way to investigate this if using outlook live (Online web-based outlook) further would be to open the inspect panel (By right-clicking) and check for any errors in the console or network tabs. If you have any issues with this I can go into more detail.

Thanks, Mac

PHP version: 7.3.17 SuiteCRM version: Version 7.11.13 Sugar Version 6.5.25 (Build 344) Are you using Apache/Nginx/IIS? Nginx Which OS are you using? Linux

This is an extract from the logs.

10.1.13.1 - - [22/Mar/2021:13:16:08 +0000] "GET /index.php?action=Login&module=Users HTTP/1.1" 200 3872 10.1.24.74 - - [22/Mar/2021:13:16:12 +0000] "GET /Api/V8/module/Users?fields[User]=sa_outlook_is_licensed&filter[user_name][eq]=deb****ga******r&page[size]=1 HTTP/1.1" 200 2267 10.1.24.74 - - [22/Mar/2021:13:16:12 +0000] "GET /index.php?entryPoint=outlookAddinModules HTTP/1.1" 200 986 10.1.13.1 - - [22/Mar/2021:13:16:14 +0000] "GET /index.php HTTP/1.1" 301 - 10.1.13.1 - - [22/Mar/2021:13:16:15 +0000] "GET /index.php?action=Login&module=Users HTTP/1.1" 200 3872 10.1.13.1 - - [22/Mar/2021:13:16:17 +0000] "GET /index.php HTTP/1.1" 301 - 10.1.13.1 - - [22/Mar/2021:13:16:18 +0000] "GET /index.php?action=Login&module=Users HTTP/1.1" 200 3872 10.1.6.93 - - [22/Mar/2021:13:16:20 +0000] "GET /index.php?module=Alerts&action=get&to_pdf=1 HTTP/1.1" 200 13 10.1.24.74 - - [22/Mar/2021:13:16:20 +0000] "GET /index.php?module=Alerts&action=get&to_pdf=1 HTTP/1.1" 200 26 10.1.6.93 - - [22/Mar/2021:13:16:21 +0000] "GET /index.php?module=Alerts&action=get&to_pdf=1 HTTP/1.1" 200 13 10.1.13.1 - - [22/Mar/2021:13:16:24 +0000] "GET /index.php HTTP/1.1" 301 - 10.1.24.74 - - [22/Mar/2021:13:16:25 +0000] "GET /Api/V8/custom/sa_outlook/search?modules=Cases&name=data HTTP/1.1" 500 4199

I am using Outlook from the company Office 365 Business account and not the Online web-based outlook. Version 3 worked using this version.

Hi there,

When going to this URL (Replace with the link to your crm); yourcrm.com/Api/access_token

What do you see on screen?

Thanks, Mac

Hi There

I have just found out that, we are using Apache not Nginx

Also, the

GET /Api/V8/custom/sa_outlook/search?modules=Cases&name=data HTTP/1.1" 500 4199

line from the logs we sent you should presumably have folders called custom and sa_outlook, but they don't exist on the server

/Api/V8# ls

BeanDecorator Config Controller Factory Helper JsonApi Middleware OAuth2 Param Service

The locations we've found the addin on our server are

find . -name SA_Outlook /custom/include/SA_Outlook /public/plugins/SA_Outlook

Hi there,

Could you please confirm if this issue you are having still exists?

Regards, Outlook Plug-in Team

Hi there,

Please step through the new install instructions using the link below and please let us know exactly at what step this fails. https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/plugin-installation

Regards, Outlook Plug-in Team