Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5030 - Suite CRM Outlook plugin not working properly and Auto Archiving

Closed Bug? created by ron Verified Purchase 7 months ago

it's giving different error messages - sometime no licenses available and sometime it not showing anything. plug in works with another user perfectly except Auto Archiving

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    Thank you for getting in touch.

    Could you please clarify what version of the plugin you are using?

    Thanks, The Outlook Plugin Team

  2. ron member avatar

    ron Verified Purchase

    7 months ago

    Hi,

    The version of the plugin that we are using is 4.0.3

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi Ron,

    Thank you for letting us know you are on our latest version of the Outlook Plugin.

    Could you please confirm you have your Microsoft Azure credentials entered in the Outlook Plugin Config panel within SuiteCRM?

    Thanks, The Outlook Plugin Team

  4. ron member avatar

    ron Verified Purchase

    7 months ago

    Hi,

    we are not using Microsoft Azure - we are entering the credential for Outlook.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi Ron,

    In order to use the Auto Archive Functionality functionality you will need a Microsoft Azure Account, this is stated in the introduction on the docs page. You will need these settings for the plugin to work correctly and to its full capacity.

    We have linked our documentation on how to set up Microsoft Azure.

    https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/auto-archive-functionality

    Thanks, The Outlook Plugin Team

  6. ron member avatar

    ron Verified Purchase

    7 months ago

    HI,

    I will set this up and update you.

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