by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5048 - Validating License key

Closed Bug? created by Verified Purchase a year ago

We had a good validation when I first installed it 20 August, version 4.0.2. In September, the license key started to go blank, disappear, I would have to reenter it, revalidate, and Outlook plug-in would work fine again for a day or two. This went on for several weeks, needing to reenter the key and validate. To fix this, I read I should update to 4.0.3 and that would fix the problem. Since the update, I could not validate the license no matter what I did. Yesterday, I tried to uninstall 4.0.3 and reinstall 4.0.2, knowing that that one worked but had to reenter the key all the time. Did not work. We have had no changes to our server or firewall.

Help!

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi There,

    Thank you for getting in touch with us.

    Could you please contact us via our support email (outlook[at]salesagility.com) so we can send you a .htaccess file to add to your version of the plugin, that should fix your issue.

    Thanks, The Outlook Plugin

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