Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!
#3231 - The current user is not licensed. Please contact your administrator.
Hi There
I have following all the installation instructions, however i get an error when i try to authenticate the plug-in.
I have uninstalled a couple of time and tested the login credentials but it will not authenticate.
Can you help please
2 months ago
I forgot to mention that i have tried the instruction in https://docs.suitecrm.com/developer/api/developer-setup-guide/json-api/#_generate_private_and_public_key_for_oauth2
But it did not make a difference
2 months ago
Hi there,
Have you added your user to the subpanel found in the Outlook config menu?
(See here - https://youcrm.com/index.php?module=Administration&action=OutlookAddinConfig)
If not try adding them with the select button and seeing if authentication now works!
Thanks,
Mac
2 months ago
Hi Mac
Can i confirm that the
1) Tenant ID = the Object ID on Azure?
2) where can i find the Client ID?
Thanks
2 months ago
2 months ago
Thanks
I'm going to start from scratch.
I'll let you know how i get on
2 months ago
Hi Again
I have removed the plug-in and reinstalled but i still can not authenticate.
I keep getting the same error
2 months ago
Could you let me know which screenshots will help you help me :-)
2 months ago
We are using the CRM on site and it can not be seen by the internet, would that cause the authentication to fail?
2 months ago
Hi!
Yes, that's most likely the issue. if you whitelist 104.130.124.191 on your firewall you should be able to reach the licence server and therefore be able to authenticate.
Let me know how you get on!
Thanks,
Mac
2 months ago
Hi Mac
Thank for you reply
I can connect via telnet on ports 80 and 443 to 104.130.124.191. As well as being able to load the webpage. Also, that we have no outbound
2 months ago
We can see Active OAuth2 Tokens being created under Outlook Password Client, every time i attempt to login
2 months ago
Has the licence authorised suesssfully?
2 months ago
Yes, it is validated successfully in the server before i download the manifest file
2 months ago
Ok, and what does it say on the Outlook side?
2 months ago
enter link description here
2 months ago
2 months ago
Does the user you are using exist in the Outlook Licence subpanel in the Outlook Config on SuiteCRM?
2 months ago
JACKPOT!!!
That was what was missing, Authentication Successful
Thank you so much for you help.
2 months ago
PS: I don't think that was in the instructions
2 months ago
Glad to hear all is good, should you have any further issues please let me know, however for now I'll close this case over.
I'll take a look at adding that to the guide (I'm sure it used to be part of it) as you appear to be right!
Thanks,
Mac