by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5033 - Forbidden You don't have permission to access this resource.Server unable to read htaccess file, denying access to be safe

In Progress Bug? created by Verified Purchase 7 months ago

Hi we were on 4.0.2 but kept getting license error and the Outlook Plugin License Key kept disappearing. So i updated to 4.0.3 and now i get the above message in Outlook. I can't seem to get a validation when Validating the license key. keep in mind the 4.0.2 was working, its just that the license key would go out now and then.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi There,

    Thank you for getting in touch with us.

    Could you please contact us via our support email (outlook[at]salesagility.com) so we can send you a .htaccess file to add to your version of the plugin, that should fix your issue.

    Thanks, The Outlook Plugin

    • joesuter member avatar

      Verified Purchase

      7 months ago

      i have contacted outlook@salesagility.com to send me the htaccess file several times and no response. Please fix this!

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    We have sent you multiple emails replying to your emails asking for the htaccess file with the file attached. Please check your spam box or any other places it may be lost in.

    Thanks, The Outlook Plugin Team

  3. joesuter member avatar

    Verified Purchase

    6 months ago

    We reset our file permissions and ownerships on our server. But I still can't Validate my Outlook Plugin License Key. It does not come back with a message of any kind, good or bad.

  4. joesuter member avatar

    Verified Purchase

    6 months ago

    Any update on this issue of Validating Outlook Plugin License Key???

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