Official SuiteCRM Outlook Plugin

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#5683 - Attachments are not archived in Outlook Windows 11 Classic Client but work well from Outlook Web.

Open Bug? created by Verified Purchase 10 months ago

In Outlook Client, I never get the green popup and the archiving process never end (Archive button stays greyed)

I recorded the logs in Debug mode in both cases. There is no "INSERT INTO notes" in the Outlook Client logs. I can share the logs by email if necessary.

Thanks

SuiteCRM Provider Affiliate
10 months ago

Are you able to access the debug logs from the Outlook Classic Client rather than SuiteCRM?

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Verified Purchase
10 months ago

I can share the network logs both in Outlook Classic client (using Edge DevTools) and the same in OutlookWeb by email in har format. Would that help?

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- SuiteCRM Provider Affiliate
  10 months ago
  
  Yes please send them to outlook [at] suitecrm [dot] com
  
  reply
Verified Purchase
10 months ago

We've noticed that the problem seems to only occur on digitally signed emails using a S/MIME certificate.

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Official SuiteCRM Outlook Plugin

#5683 - Attachments are not archived in Outlook Windows 11 Classic Client but work well from Outlook Web.

"The plugin works great! It's easy to install and configure. It would not work if you are using 64-bit Outlook. I could probably manually install the m..." - lhl94303

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