Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5319 - Sync not working

Closed Installation created by mmcginn 7 months ago

I installed the plugin on CRM version 8.5.1. It connects to Outlook, but I'm unable to sync. From Outlook, I'm able to authenticate using ID, password, OAuth ID and secret. The search screen comes up with searchable modules, but if I try to search for anything, I get this "Error! An authentication error occurred, please log in again" Error message image attached

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    7 months ago

    Hi there,

    We're aware of a known bug where the token doesn't refresh properly. Currently, the workaround is to log out and then log back in again, which should allow you to use the plugin for a period before encountering the error again.

    Our team is actively working on a Bug Fix release to address this issue along with several others affecting the plugin. We'll keep you posted on this ticket once the release is ready for public download.

    Thanks, The Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    4 months ago

    This issue has been resolved in SuiteCRM release 7.14.5 and 8.6.2

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  • Supported Versions
  • 7.10.10 to 8.6.1
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  • "The plugin works great! It's easy to install and configure. It would not work if you are using 64-bit Outlook. I could probably manually install the m..." - lhl94303

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