Official SuiteCRM Outlook Plugin

by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#5273 - Stuck on installation

Closed Installation created by mg2 Verified Purchase 8 months ago

Hello,

I would like to try your SuiteCRM Outlook Plugin but I am stuck during the installation at Step 1: Package Install \ 3. Click Install next to the newly uploaded package and accept the Terms & Conditions if asked. After accepting the license I see the progress bar at 16% stuck forever.

"Including: cache/upgrades/temp/7OJVJP/scripts/pre_install.php 
16%"

The Display Log shows the following message:

 "Failed to copy cache/upgrades/temp/7OJVJP/plugin/app/ to public/plugins/SA_Outlook/"

The suite crm prod.log has no additional information.

Best Regards Markus Graf

  1. mg2 member avatar

    mg2 Verified Purchase

    8 months ago

    Adding one detail in the apache error.log I can see more information: [Mon Mar 25 18:22:52.132473 2024] [proxy_fcgi:error] [pid 645:tid 140139581912832] [client 31.12.4.114:56020] AH01071: Got error 'PHP message: PHP Warning: copy(public/plugins/SA_Outlook//3rdpartylicenses.txt): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//.htaccess): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//styles.4456f61eceec802c.css): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//scripts.60c73fe4634aa3ca.js): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//index.html): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//bg_home-1.a10b0bbd1f90f3b0.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/icon-80.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/home.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/suite-crm_logo.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/scss/1-helpers/_font-size.scss): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/scss/1-helpers/_variables.scss): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/scss/2-basics/_links.scss): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/scss/2-basics/_variables-bootstrap.scss): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/scss/2-basics/_base.scss): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/bg_home-1.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/icon-16.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//assets/icon-32.png): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//favicon.ico): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//runtime.dc2a08fa94d28549.js): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//main.05506682e3dc49c4.js): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129PHP message: PHP Warning: copy(public/plugins/SA_Outlook//polyfills.a565193a9ac58064.js): Failed to open stream: No such file or directory in /bitnami/suitecrm/public/legacy/ModuleInstall/ModuleInstaller.php on line 2129', referer: https://crm.docolution.com/legacy/index.php?module=Administration&view=module&action=UpgradeWizard_prepare

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    8 months ago

    Hi there,

    We suspect there may be a potential permission issue with your server. To address this, we recommend resetting your permissions based on the installation instructions outlined on our documentation site. You can find detailed guidance via the following link:

    https://docs.suitecrm.com/8.x/admin/installation-guide/downloading-installing/#_2_3_set_permissions

    Thanks, The Outlook Plugin Team

  3. mg2 member avatar

    mg2 Verified Purchase

    8 months ago

    Thank you for your response. I will check, it will need the webserver user, right?

  4. mg2 member avatar

    mg2 Verified Purchase

    8 months ago

    You were right, the bitnami image hat strange permission settings, thank you for your support.

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