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#316 - Feature to Create a case / task?

Closed Feature created by mtiggelaar 3 years ago


I'm looking for a functionality that lets me quickly create a case / task out of emails
From the looks of it this plugin only synchronizes contacts / calendar items and archives emails?

Would it be possible to add a feature to create a Case or Task out of any email ? (alternative CRM's such as Zoho do support this, which is a great feature saving tons of work).


  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Hi Marco,

    Standard SuiteCRM functionality allows you to create Cases by sending to an email account that SuiteCRM will monitor and create Cases from. However the plugin does not allow you to create Cases vi a the Email itself as SuiteCRM already provides you with that ability.

    Please see how to set up Inbound Email to create Cases with OTB functionality here.

    However I will keep it open as a possible Feature specifically for this plugin.

    • mtiggelaar member avatar


      3 years ago

      Thank you for your reply.
      Actually i know you can create inbound mail to automatically create cases. (although i must admit that one only works proper if the one sending the email is in your contacts list inside the crm, without it it seems to not send any email, update, etc to the case to the one who submitted it).

      However those email addresses you generally don't have in outlook. (but are more global ones like sales@ )

      In our particular case: We have global as well as individual mailboxes.
      It happens plenty of times where the individual mailboxes are having direct conversations / leads / cases (especially between management teams b2b)

      In such cases it's very nice where they can just tag it into a case / lead / etc in the system so it's available for everyone (and most importantly isn't forgotten and buried between 100's of other mails that come in every day).

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    3 years ago

    Additional comment to add Opportunities module to list of record creation -

  3. NickM member avatar


    3 years ago

    I'd also like to add a +1 to this as we would absolutely love this feature

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

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