Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#4905 - Problem with user assignment
We have been using their plugin for quite some time with 2 users. Both are licensed and use the plugin with their own credentials. The problem is that all emails that are transferred via the plugin from Outlook to CRM always end up with only one of the two users linked as the sender. User A transfers one email and User B transfers another email. In the CRM, both emails have user A as the processor.
We need a solution here, because this way we can not acquire more licenses / users.
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a year ago
Reminder: Do you have any idea?
a year ago
Hi there,
After investigation, we have found this is a bug. We have added this to our bug list and this will be fixed in a future release.
Thanks, The Outlook Plugin Team