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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#2043 - eror login

Closed Bug? created by bleeker Verified Purchase 2 months ago
  1. SuiteCRM Version, Suite crm version web based??
  2. SUiteCRM Outlook plugin version, Suite CRM outlook add0-inn version 3.0.9.9
  3. When did this issue start happening? (which version of the plugin), after update Office 365 to 64 bits
  4. Are you using TLS 1.1 or later version?, no idea
  5. Do you have any PHP errors on your SuiteCRM's server? Only error which I have provided, Unable ro connect to Suite CRM, Could not construct login request

my other collegueas have no probleems

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hey @bleeker.

    We have stopped supporting that version (3.0.9.9) you can download the latest which is (3.0.18.0.msi) via your store account. Can you have a try out with that version?
    Let us know how you get on.

    • SuiteCRM Team
    • bleeker member avatar

      bleeker Verified Purchase

      2 months ago

      how can I add it?

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 months ago

      You can download the msi by logging into your store account and accessing your purchases. This should be show you how to download the msi and execute it (usally by double clicking)). Hope this helps.

    • bleeker member avatar

      bleeker Verified Purchase

      2 months ago

      I already downloaded it through the store but when doublicking it in the file downloads it finaly gives me a message Suite CRM addin setup wizzard ended prematurely

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Can you provide a screenshot of when it ends prematurely?

    Thanks

    • bleeker member avatar

      bleeker Verified Purchase

      2 months ago

      suite crm.PNG

      does this work

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 months ago

      Ahh yes thanks.

      Have you got administrative permissions. This add on gets installed within the window's program files so it would need to have that. Are you able to right click the MSI and click 'Run as Administrator'

      Thanks

    • bleeker member avatar

      bleeker Verified Purchase

      2 months ago

      As far as I am aware I also operate as administrator. However if I rightclick i do not have this option Run as Administrator

  3. bleeker member avatar

    bleeker Verified Purchase

    2 months ago

    and what should I do now?

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi we sent you a update. via email (just copying it into here).

    Have you uninstalled the previous installation perhaps? Go to 'Add & Remove Programs' Settings and Search for a SuiteCRM Add-in. If you still have it 'technically' installed then please remove it and try again.

    Also if this helps below.

    == STEP 1 - Allowing the plugin ==
    On your PC, navigate to "Start Menu" and search for an application called "regedit" or "Registry Editor" and open it,
    When loaded navigate down the following path;
    HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > Disabled Items
    Within "DisabledItems" remove all registries other than the (Default) by single clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".
    At this point please restart or open outlook,
    If the SuiteCRM tab does appear on the nav bar please skip to the 3rd and last step, otherwise please continue with step 2.

    == Step 2 - Enabling the Plugin==
    Navigate to File > Options > Add-ins
    At the bottom of the page ensure "COM Add-ins" is selected and hit GO
    Find "SuiteCRM Outlook Addin and tick the box next to it.
    Hit OK
    You should see SuiteCRM at the top of the page
    If for whatever reason this is the case please get back in contact with us by raising a case or update your existing case on the store and send a message containing your logs set to debug to outlook[at]salesagility[dot]com quoting your case number where we can help you troubleshoot the issues you are experiencing

    Let us know how you get on.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 months ago

    Hi there,

    This ticket will be closed over due to inactivity.

    We recommend upgrading to the latest version of the plugin to ensure you stay up to date with new feature and bug releases, however, if you are still experiencing an issue in the latest version please open a new ticket with reference to this one.

    SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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