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#1009 - Unable to get this to work

Closed Installation created by mike4 2 years ago

Attempting to follow your guide. Not making any progress. Installed plugin in Outlook 2016. Now what? I went to studio for contacts as per your video - all I got was an 'undefined error'. Also absolutely no idea how to get the calendar to sync. The directions are confusing at best.

So before I uninstall and cancel my purchase - can someone help me to get this to actually work?

  1. mike4 member avatar

    mike4

    2 years ago

    I have contacts in SuiteCRM - set to synchronise - doesn't work. I have calendar items in SuiteCRm - nothing showing in Outlook. Outlook plugin is installed and set to sync both ways - nothing.

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi there,
    At what point did you get the 'undefined error' on the SuiteCRM side?

    Regards to the synchronisation not working it would be good if we can run through the steps and see if there is a missing step that isn't in the installation guide.

    • SuiteCRM Team
    • mike4 member avatar

      mike4

      2 years ago

      Undefined occurs when creating or editing fields - it pops up on save every time.

      Outlook plugin - I have installed the plugin - set it to sync both ways. Set contacts in CRM to sync to Outlook. Tried setting up tasks in Calendar - there is no syncing going on - period.

  3. mike4 member avatar

    mike4

    2 years ago

    [removed]

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi Mike4,

      I would recommend sending those log files directly to the outlook@salesagility.com email address as it contains senstive data.
      I would also ask if you can change your debugging logging to DEBUG as that provides us with more information.

      • SuiteCRM Team
    • mike4 member avatar

      mike4

      2 years ago

      Again - please remove the previous log entry.

  4. mike4 member avatar

    mike4

    2 years ago

    Please remove the log entry above - it was edited to not show personal stuff. Please remove immediately.

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Mike4 we've raised this to be removed by the store owner.
    Thanks again.

    • mike4 member avatar

      mike4

      2 years ago

      Still not removed. Unimpressed.

  6. jason member avatar

    Jason

    2 years ago

    The log has been removed as requested. Please do not post sensitive information in a public setting such as this as noted on the page here.

    Thank you,
    Jason Eggers
    The SuiteCRM Store

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