Member SinceApril 9th, 2015
Last SeenJune 3rd, 2021
Jason does not have any add-ons for sale.
Support November 13th, 2020 @ 3:44 pm
Thanks. We are investigating what the timeline would look like for getting ServiceNow support out the door. Is there a timeline that you have in mind for your client?
What Glances will do for a SuiteCRM and ServiceNow integration is give users the ability to see all ServiceNow cases based on a person associated to the case from within SuiteCRM, any other webpage, or by doing a quick Glances search from the new desktop app.
It also works the other way, they will be able to pull up any customer that is in SuiteCRM from any app, webpage, or via the desktop app and get a single, unified customer view of that person from across all of their connected apps. This would include SuiteCRM contact info, ServiceNow cases, and any other apps that are important to them.
Right now this is all person-centric for free-text lookups. However, email addresses that are account-level email addresses can be used to tie together ServiceNow cases with SuiteCRM accounts. Clicking on an account email address Glancey stamp will pull up a unified customer view for that email address.
If this sounds like a possible fit for your client just let me know and we will continue with adding ServiceNow.View Comment
Support November 13th, 2020 @ 2:43 am
We can take a look at that. At first glance, it looks like we should be able to. How are those cases in Service Now tied to what is in SuiteCRM? Is it a contact in SuiteCRM who is also related to a Service Now case or is it at the account level?View Comment
Support October 10th, 2020 @ 3:38 am
It's going to take some time on this one. I'll be sure to post here when there is progress.
Support March 27th, 2020 @ 3:13 am
Jason for the SuiteCRM Store here. It looks like the license is validating for this solution on our end. What that usually means then is that your config_override.php file in your root SuiteCRM directory on the server isn't writable. Could you make sure that the user that Apache runs under on the server also has access to write to confiig_override.php? Once resolved try validating the license again.
Let me know how that goes.
The SuiteCRM Store
Support March 18th, 2020 @ 3:17 pm
I just responded to your email on SugarOutfitters. We still do not see a license ping since March 9th so the reasons #1 and #3 are going to be the cause. I suggest escalating the issue to A2Hosting. We are happy to work with them to help expedite this for you.View Comment
Support March 12th, 2020 @ 9:09 pm
We aren't seeing any license attempts from your since March 9th. With that and the message you are seeing it looks like there has been a network change since March 9th. Please be sure that your network can allow connections to https://store.suitecrm.com. Once it can do so try validating the license key again.
Thank you!View Comment
The SuiteCRM Store
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