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#2236 - 3.0.22 - Plugin not loaded automatically

Closed Bug? created by afatac a year ago

The plugin does not load automatically when starting my Outlook 2016. I always have to enable it manually in Outlook add-in option.

OUTLOOK_E82gpe0nXL.png

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,
    Could you please try the following steps below which will take you through how to resolve most of the issues you are describing,

    == STEP 1 - Allowing the plugin ==
    On your PC, navigate to "Start Menu" and search for an application called "Regedit" or "Registry Editor" and open it,
    When loaded navigate down the following path;
    HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Outlook > Resiliency > DisabledItems
    Within "DisabledItems" remove all registries other than the (Default) by single-clicking each one or group highlighting them (By dragging or Ctrl+Clicking) and hitting delete and confirming by hitting "Yes".

    At this point please restart or open outlook,
    If the SuiteCRM tab does appear on the nav bar please skip to the 3rd and last step, otherwise please continue with step 2.

    == Step 2 - Enabling the Plugin==
    Navigate to File > Options > Add-ins
    At the bottom of the page ensure "COM Add-ins" is selected and hit GO
    Find "SuiteCRM Outlook Addin" and tick the box next to it.
    Hit OK
    You should see SuiteCRM at the top of the page

    It also may be worth attempting to reinstall the plugin within a different directory I.e add 123 to the end of the default install dir however if all of the above have no effect please send us your debug logs to outlook[at]salesagility[dot]com

    SuiteCRM Outlook Plugin Team

  2. eefoo member avatar

    afatac

    a year ago

    Step 1
    There is DisabledItems

    regedit_B1i051JQlU.png

    Step 2
    This is what I always do after starting Outlook. But it will not show up again after Outlook is closed and restarted.

    Step 3
    I uninstalled and reinstalled the plugin in a new directory. The issue remains.

    The log will be sent shortly. However, there is no message shown after starting Outlook. The messages that I am going to send over are shown only after the plugin is enabled in Step 2

  3. eefoo member avatar

    afatac

    a year ago

    Sorry, for step 1, I mean there is no DisabledItems

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Have you been able to try reinstalling the plugin with the custom dir?

  5. eefoo member avatar

    afatac

    a year ago

    I have already mentioned in the last message.

    Step 3
    I uninstalled and reinstalled the plugin in a new directory. The issue remains.

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi Afatac,

    Sorry about the wait on the response. Could you let us know what is reported in the Load Behavior box when clicking on the SuiteCRM Outlook Plugin?

    Again apologies for the long wait,
    SuiteCRM Outlook Plugin Team

  7. eefoo member avatar

    afatac

    a year ago

    The Load Behaviour is "Unloaded" , as can be seen in our first screenshot above.

    I have solved the issue by following the steps here
    https://support.netdocuments.com/hc/en-us/articles/205219670-Changing-the-Load-Behavior-of-the-ndOffice-Add-ins?mobile_site=true
    "If the load behavior is "Unloaded" then follow these steps:"

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      That's good to hear! I will, however, log this as an issue to be investigated further to ensure that this is a one time issue.

      SuiteCRM Outlook Plugin Team

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