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#5557 - New install of plugin into Outlook 2019 not working
After adding the plugin to a new workstation, via plugin manager. when attempting to use the plugin, the window is completely blank. I am unable to get to where I can enter the authentication information. The Manifest.xml information is correct and works on my workstation, just not this one.
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one month ago
Good afternoon,
Does that workstation have direct access to your CRM? The plugin window content is loaded from your CRM server so network or connectivity issues would cause this type of issue.
To test please ensure you can access your CRM via a web browser on the same workstation.
one month ago
yes, I have verified that.
one month ago
And to be clear, the plugin is installed on Windows 11, Outlook 2019 with an on-premise Exchange 2016 server. The plugin shows in the menu bar, but when clicking on it, the window appears, the loading icon appears for a split second, then disappears, leaving a blank window that never changes.
I have version 4.2.1 of the SuiteCRM Outlook Plugin loaded, and we are on version 8.5.1 of the SuiteCRM product.
one month ago
Please try enabling outlook with developer tools enabled, the command for this should be "olk.exe --devtools" This should display a developer console with further error information.
one month ago
This does not work on the workstation. that command is not for Outlook 2019.
one month ago
was able to get a debug window for the plugin through Outlook. Here is the output it provided.
Exception was thrown at line 20, column 11836 in https://appsforoffice.microsoft.com/lib/1.1/hosted/outlook-win32-16.02.js 0x800a03ea - JavaScript runtime error: Syntax error Exception was thrown at line 20, column 11836 in https://appsforoffice.microsoft.com/lib/1.1/hosted/outlook-win32-16.02.js 0x800a03ea - JavaScript runtime error: Syntax error Exception was thrown at line 20, column 11836 in https://appsforoffice.microsoft.com/lib/1.1/hosted/outlook-win32-16.02.js 0x800a03ea - JavaScript runtime error: Syntax error Exception was thrown at line 20, column 168240 in https://appsforoffice.microsoft.com/lib/1.1/hosted/outlook-win32-16.02.js 0x800a138f - JavaScript runtime error: Unable to get property 'attributes' of undefined or null reference Critical error was detected at line 1, column 239 in https://crm.coolingpackages.com/legacy/public/plugins/SA_Outlook/scripts.60c73fe4634aa3ca.js. SCRIPT1028: Expected identifier, string or number
one month ago
Any update on this. I believe Outlook is x64 bit on the workstation that isn't working.
one month ago
We are currently trying to replicate the situation however we have been unable to do so to date.
We'll provide a further update when we can.