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#1168 - Cannot archive email's from Outlook

Closed Bug? created by jasobih Verified Purchase 2 years ago

Below is a sample from my debug file as to what is happening. Outlook is not able to auto archive emails and contacts.

Data:System.Collections.ListDictionaryInternal
HResult:-2146233052
2018-05-21 10:08:52,950 | 12 | ERROR | EmailArchiving.ArchiveFolderItems; Failed to archive MailItem 'Another one' from '*********@**********.COM
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.BusinessLogic.EmailArchiving.ArchiveMailItem(Object item, IEnumerable1 moduleKeys)

Is there a solution for this?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    This has been resolved in latest 3.0.18 version. Please open a new case if requiring assistance.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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