by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Free 30 day trial
Try it Now

#1168 - Cannot archive email's from Outlook

Closed Bug? created by jasobih Verified Purchase a year ago

Below is a sample from my debug file as to what is happening. Outlook is not able to auto archive emails and contacts.

2018-05-21 10:08:52,950 | 12 | ERROR | EmailArchiving.ArchiveFolderItems; Failed to archive MailItem 'Another one' from '*********@**********.COM
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails) at SuiteCRMAddIn.BusinessLogic.EmailArchiving.ArchiveMailItem(Object item, IEnumerable1 moduleKeys)

Is there a solution for this?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    11 months ago

    This has been resolved in latest 3.0.18 version. Please open a new case if requiring assistance.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...