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#1168 - Cannot archive email's from Outlook
Below is a sample from my debug file as to what is happening. Outlook is not able to auto archive emails and contacts.
Data:System.Collections.ListDictionaryInternal
HResult:-2146233052
2018-05-21 10:08:52,950 | 12 | ERROR | EmailArchiving.ArchiveFolderItems; Failed to archive MailItem 'Another one' from '*********@**********.COM
System.DllNotFoundException: Unable to load DLL 'tidy.x64.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
at TidyManaged.Interop.PInvoke.tidyCreate64()
at TidyManaged.Document.FromString(String htmlString)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Tidy(String html)
at SuiteCRMAddIn.Extensions.MailItemExtensions.AsArchiveable(MailItem olItem, EmailArchiveReason reason)
at SuiteCRMAddIn.Extensions.MailItemExtensions.Archive(MailItem olItem, EmailArchiveReason reason, IEnumerable1 moduleKeys, String excludedEmails)
at SuiteCRMAddIn.BusinessLogic.EmailArchiving.ArchiveMailItem(Object item, IEnumerable1 moduleKeys)
Is there a solution for this?
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5 years ago
This has been resolved in latest 3.0.18 version. Please open a new case if requiring assistance.