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#2613 - Outlook plugin fail on test - Authentication Failed
I have tried both a existing user and created a new user, but both fail when I try to configure the outlook plugin.
Tried both http:// and https:// in the URL field.
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10 months ago
Could you provide a screenshot of the error you are getting?
10 months ago
I kan only Insert Image Hyperlink.
Where could I send the screenshot?
And the only thing the error says is:
Authentication Failed
10 months ago
10 months ago
When I try to login to the webpage, it is successful
10 months ago
Hi there, you've said you covered a few already, but please check the following;
URL is correct, and you are correctly using HTTPS or HTTP
Username is valid
Password is correct
Access to the CRM is achievable via a browser
Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number
10 months ago
Where do I find these logs?
10 months ago
We have tried both http & https, also checked the username and password for both user and testuser