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#2613 - Outlook plugin fail on test - Authentication Failed
I have tried both a existing user and created a new user, but both fail when I try to configure the outlook plugin. Tried both http:// and https:// in the URL field.
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mgdiaz-
- rimacoca
- Ricardo Cairello
- marcusvsgimenes
- Ricardo Cairello
5 years ago
Could you provide a screenshot of the error you are getting?
5 years ago
I kan only Insert Image Hyperlink. Where could I send the screenshot?
And the only thing the error says is: Authentication Failed
5 years ago
5 years ago
When I try to login to the webpage, it is successful
5 years ago
Hi there, you've said you covered a few already, but please check the following; URL is correct, and you are correctly using HTTPS or HTTP Username is valid Password is correct Access to the CRM is achievable via a browser
Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number
5 years ago
Where do I find these logs?
5 years ago
We have tried both http & https, also checked the username and password for both user and testuser