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#2613 - Outlook plugin fail on test - Authentication Failed

Closed Installation created by Bravosolu 11 months ago

I have tried both a existing user and created a new user, but both fail when I try to configure the outlook plugin.
Tried both http:// and https:// in the URL field.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Could you provide a screenshot of the error you are getting?

  2. Bravosolu member avatar

    Bravosolu

    10 months ago

    I kan only Insert Image Hyperlink.
    Where could I send the screenshot?

    And the only thing the error says is:
    Authentication Failed

  3. Bravosolu member avatar

    Bravosolu

    10 months ago

    Error 2.png

  4. Bravosolu member avatar

    Bravosolu

    10 months ago

    When I try to login to the webpage, it is successful

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    10 months ago

    Hi there, you've said you covered a few already, but please check the following;
    URL is correct, and you are correctly using HTTPS or HTTP
    Username is valid
    Password is correct
    Access to the CRM is achievable via a browser

    Otherwise could you please provide a copy of your logs to outlook[at]salesagility[dot]com with reference to this ticket number

  6. Bravosolu member avatar

    Bravosolu

    10 months ago

    We have tried both http & https, also checked the username and password for both user and testuser

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