-
Display NameGalaxkey
-
Member SinceJune 16th, 2021
-
Last SeenSeptember 27th, 2023
Galaxkey does not have any add-ons for sale.
-
-
Support November 3rd, 2023 @ 10:23 am
I am using Outlook On the macOS. It's happening to all users. Each time we have to select an email and archive, we have to open the addin and enter the username and password. The client id and the client passwords remain.
View Comment
-
-
-
-
Support October 26th, 2023 @ 10:52 am
Were you able to check? I want to get this completed and purchase licenses and get this moving for the CRM
View Comment
-
Support October 25th, 2023 @ 2:33 pm
I have emailed the manifest file as I don't use Windows and on the Mac the F12 does not work.
Warm regards
RS
View Comment
-
Support October 24th, 2023 @ 7:57 pm
if you provide me an email I can send you the manifest file and you can try yourself.
View Comment
-
Support October 24th, 2023 @ 7:53 pm
Please read my responses to your questions:
**Could you give us some more information regarding the white screen issue? Did this occur after adding the manifest file to Outlook and then you tried to open the app? **Response: I downloaded the manifest file and then added it manually in Outlook on the macOS. Then I selected an email and clicked on the Addin icon. That's when its showing white screen.
Could you also please clarify if there are any errors within the developer console by clicking F12? If there are please could you let us know what they are so we can possibly find a solution to your issue. What is the developer console? Can you please advise where I can get the errors or logs from?
View Comment
-
Support October 24th, 2023 @ 9:22 am
Hi,
This worked,
I installed the Outlook Addin in outlook, but it shows blank screen. Can you please help?
The URL for the Outlook Addin is https://crm.galaxkey.com/public/plugins/SA_Outlook/index.html
Warm regards
RS
View Comment
-
Support October 20th, 2023 @ 4:25 pm
I have tried to reinstall the plug in and when I load the configuration page, I get the following error
GNU nano 6.2 suitecrm.log
View Comment
Fri Oct 20 16:24:37 2023 [845796][1][FATAL] Mysqli_query failed. Fri Oct 20 16:24:37 2023 [845796][1][FATAL] Error running count query for User List: Query Failed: > LEFT JOIN email_addr_bean_rel eabr ON users.id = eabr.bean_id AND eabr.primary_address = 1 A> LEFT JOIN email_addresses e ON e.id = eabr.email_address_id AND e.deleted = 0 WHERE users.sa_outlook_is_licensed != 0 AND users.deleted = 0): MySQL error 1054: Unknown c> Fri Oct 20 16:24:37 2023 [845796][1][FATAL] [ListView::processUnionBeans] . Database failure. Please>
-
Support July 10th, 2023 @ 3:40 pm
Ok tried to do the build and kept breaking the CRM. So finally gave up. The suitecrm.log gives the following errors.
AND jt0.deleted=0 LEFT JOIN email_addr_bean_rel on users.id = email_addr_bean_rel.bean_id and email_addr_bean_rel.bean_module='Users' and email_addr_bean_rel.deleted=0 and email_addr_bean_rel.primary_address=1 LEFT JOIN email_addresses on email_addresses.id = email_addr_bean_rel.email_address_id where users.deleted=0 LIMIT 0,11: MySQL error 1054: Unknown column 'users.sa_outlook_folders' in 'field list'
clearly some fields are not inserted in the table when installing the CRM plugin.
Is there someone who we can give access to and help us setup this? we want to purchase 6 licenses for Outlook email sync.
View Comment
-
Support July 10th, 2023 @ 12:59 pm
No I have not done any API setup on the server. Let me try and follow the instructions and check.
View Comment
-
Support June 17th, 2021 @ 8:47 am
"Just report users" is very expensive plan. thank you we have cancelled the subscription.
View Comment
Galaxkey has not rated any add-ons.
Galaxkey has not verified any add-ons.
Galaxkey has not created any Wanted Add-ons.