by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#4943 - Getting Forbidden when clicking on the Addin icon in Outlook

Closed Installation created by Galaxkey a year ago

Hi I am doing a trial for the SuiteCRM Addin. When I click on the "Authentication/Archiving" addin icon I get an error as shown in the following image.

Screenshot 2023-07-10 at 11.38.51.png

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Could you please confirm that you have set up the API correctly on your SuiteCRM instance using our API documentation?

    The link below will take you to our documentation site where this will show you how to set the API up correctly.

    • https://docs.suitecrm.com/developer/api/developer-setup-guide/

    Thanks, The Outlook Plugin Team

  2. tp member avatar

    Galaxkey

    a year ago

    No I have not done any API setup on the server. Let me try and follow the instructions and check.

  3. tp member avatar

    Galaxkey

    a year ago

    Ok tried to do the build and kept breaking the CRM. So finally gave up. The suitecrm.log gives the following errors.

    AND jt0.deleted=0 LEFT JOIN email_addr_bean_rel on users.id = email_addr_bean_rel.bean_id and email_addr_bean_rel.bean_module='Users' and email_addr_bean_rel.deleted=0 and email_addr_bean_rel.primary_address=1 LEFT JOIN email_addresses on email_addresses.id = email_addr_bean_rel.email_address_id where users.deleted=0 LIMIT 0,11: MySQL error 1054: Unknown column 'users.sa_outlook_folders' in 'field list'

    clearly some fields are not inserted in the table when installing the CRM plugin.

    Is there someone who we can give access to and help us setup this? we want to purchase 6 licenses for Outlook email sync.

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi there,

      Have you run the repair and rebuild as stated in the install guide?

      https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin/plugin-installation

      Thanks, The Outlook Plugin Team

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