by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#1687 - slow startup Oultook 2010 and 2016 x and continual high CPU consumption (approx 37%(

Closed Bug? created by stephanuse 2 years ago

This feedback pertains to SuiteCRM-Outlook Version 3.0.11: I have tested the plug-in under the following scenarios:
- Office 2010 32 bit version on Windows 10
- Office 2016 32 bit version on Windows 10 with Office 365 subscription.

The above scenarios were tested on two different hardware platforms (PCs). Feedback on the plug-in behaviour is as follows:
- Both Outlook 2010 and 2016 slow start-up (on 2 different PCs.)
- Both Outlook 2010 and 2016 consumes approximately 45% - 70% CPU during start-up
- Start-up time for Outlook 2010 approx 2-3 minutes.
- Start-up time for Outlook 2016 approx 1-2 minutes.
- Once finally open, both Outlook 2010 and 2016 continually consume approximately 35-40% CPU.
- The above high CPU consumption severely degrades Outlook 2010 mouse and keyboard response times to 10-15 seconds delay.
- NO Mouse and keyboard response degradation on Outlook 2016 during normal use, but CPU consumption constantly at approx 30% - Continuous high CPU consumption puts severe burden on PC making the plug-in unusable.
- After disabling the plug-in in both Outlook 2010 and 2016, the high CPU disappears.

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Thanks for your tests the latest versions 3.0.18 has improved performance capabilities. There is improvement on the start up which we aim to resolve in the next release.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...