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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#644 - Server Error 500

Closed Bug? created by gscorns a year ago

Just installed. Set-up per instructions.
From error log...

2017-09-22 12:40:34,549 | AS | ERROR | AppointmentSyncing.SyncFolder: Exception
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at System.Net.HttpWebRequest.GetResponse()
at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
at SuiteCRMAddIn.BusinessLogic.Synchroniser1.MergeRecordsFromCrm(MAPIFolder folder, String crmModule, HashSet1 untouched)
at SuiteCRMAddIn.BusinessLogic.AppointmentSyncing.SyncFolder(MAPIFolder folder, String crmModule)
Data:System.Collections.ListDictionaryInternal
HResult:-2146233079

  1. gscorns member avatar

    gscorns

    a year ago

    Might add that nothing syncs. Mail, Calendar, etc...

  2. gscorns member avatar

    gscorns

    a year ago

    Changed PHP ver from 7.1 to 7.0 and now syncs some calendar events although many have wrong times?

  3. gscorns member avatar

    gscorns

    a year ago

    Corrected date settings through SuiteCRM time zones.
    The issue now is any recurring Outlook event does not sync with SuiteCRM.

  4. gscorns member avatar

    gscorns

    a year ago

    I am now getting this error...

    Unable to connect to SuiteCRM:
    The underlying connection was closed: The connection closed unexpectedly.

  5. gscorns member avatar

    gscorns

    a year ago

    Error log:
    2017-09-25 12:19:03,644 | EM | ERROR | Login error
    System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi gscorns,

    We have contacted you directly in relation to this issue.

    • SuiteCRM Outlook Plugin Team
  7. daniel2 member avatar

    daniel2

    a year ago

    Just installed as well, but I cannot even get the license key and credentials to save.

    I entered the validation key, the suiteCRM URL, and a valid username and password into the suiteCRM settings panel. (Triple checked to make sure all of them were correct.)

    When I press "Save", I get a "Server Error 500" with the following entries in the log:

    2017-10-23 17:46:45,684 | Background | ERROR | Failed calling 'login'
    System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079
    2017-10-23 17:46:45,685 | Background | ERROR | Login error
    System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
    at System.Net.HttpWebRequest.GetResponse()
    at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.UserSession.AuthenticateCRM()
    at SuiteCRMClient.UserSession.Login()
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233079

    I can login on the web interface using the same URL and credentials without issue, so the website itself is working; I'm not sure what's wrong in the plugin.

    Outlook 2016 64-bit
    Windows 10 64-bit (v1703)
    suiteCRM plugin v3.0.7

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      a year ago

      Hi daniel2,

      Would you be able to raise this in a separate ticket so we can better assist you with this issue? I don't believe these are related. I would also recommend upgrading to v3.0.9 of the plugin. Thanks.

      • SuiteCRM Outlook Plugin Team.
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