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Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!

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#644 - Server Error 500

Closed Bug? created by gscorns 6 years ago

Just installed. Set-up per instructions. From error log...

2017-09-22 12:40:34,549 | AS | ERROR | AppointmentSyncing.SyncFolder: Exception System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields) at SuiteCRMAddIn.BusinessLogic.Synchroniser1.MergeRecordsFromCrm(MAPIFolder folder, String crmModule, HashSet1 untouched) at SuiteCRMAddIn.BusinessLogic.AppointmentSyncing.SyncFolder(MAPIFolder folder, String crmModule) Data:System.Collections.ListDictionaryInternal HResult:-2146233079

  1. gscorns member avatar

    gscorns

    6 years ago

    Might add that nothing syncs. Mail, Calendar, etc...

  2. gscorns member avatar

    gscorns

    6 years ago

    Changed PHP ver from 7.1 to 7.0 and now syncs some calendar events although many have wrong times?

  3. gscorns member avatar

    gscorns

    6 years ago

    Corrected date settings through SuiteCRM time zones. The issue now is any recurring Outlook event does not sync with SuiteCRM.

  4. gscorns member avatar

    gscorns

    6 years ago

    I am now getting this error...

    Unable to connect to SuiteCRM: The underlying connection was closed: The connection closed unexpectedly.

  5. gscorns member avatar

    gscorns

    6 years ago

    Error log: 2017-09-25 12:19:03,644 | EM | ERROR | Login error System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM(String username, String pass) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() Data:System.Collections.ListDictionaryInternal HResult:-2146233079

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 years ago

    Hi gscorns,

    We have contacted you directly in relation to this issue.

    • SuiteCRM Outlook Plugin Team
  7. daniel2 member avatar

    daniel2

    6 years ago

    Just installed as well, but I cannot even get the license key and credentials to save.

    I entered the validation key, the suiteCRM URL, and a valid username and password into the suiteCRM settings panel. (Triple checked to make sure all of them were correct.)

    When I press "Save", I get a "Server Error 500" with the following entries in the log:

    2017-10-23 17:46:45,684 | Background | ERROR | Failed calling 'login' System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) Data:System.Collections.ListDictionaryInternal HResult:-2146233079 2017-10-23 17:46:45,685 | Background | ERROR | Login error System.Net.WebException: The remote server returned an error: (500) Internal Server Error. at System.Net.HttpWebRequest.GetResponse() at SuiteCRMClient.CrmRestServer.GetResponseString(HttpWebRequest request) at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput) at SuiteCRMClient.UserSession.AuthenticateCRM() at SuiteCRMClient.UserSession.Login() Data:System.Collections.ListDictionaryInternal HResult:-2146233079

    I can login on the web interface using the same URL and credentials without issue, so the website itself is working; I'm not sure what's wrong in the plugin.

    Outlook 2016 64-bit Windows 10 64-bit (v1703) suiteCRM plugin v3.0.7

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      6 years ago

      Hi daniel2,

      Would you be able to raise this in a separate ticket so we can better assist you with this issue? I don't believe these are related. I would also recommend upgrading to v3.0.9 of the plugin. Thanks.

      • SuiteCRM Outlook Plugin Team.
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