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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#881 - Query Error in Module Contacts

Closed Bug? created by RyanF12 Verified Purchase a year ago

Got the attached error message when trying to archive an email.

  1. RFENIK member avatar

    RyanF12 Verified Purchase

    a year ago

    I just realized that embedded pictures were not showing up in this thread.

    Here is a link to a screenshot of the error message: https://imgur.com/raDzZxF

  2. RFENIK member avatar

    RyanF12 Verified Purchase

    a year ago

    Here is the error from the log:

    2018-01-17 13:09:28,905 | VSTA_Main | ERROR | Failure when custom module included (3)
    System.Exception: Failed to parse JSON (Unexpected character encountered while parsing value: F. Path '', line 0, position 0.):
    Fatal error: Uncaught ArgumentCountError: Too few arguments to function SugarWebServiceImplv4::get_entry_list(), 8 passed in D:\SugarCRM\sugarcrm\service\core\REST\SugarRestJSON.php on line 91 and at least 9 expected in D:\SugarCRM\sugarcrm\service\v4\SugarWebServiceImplv4.php:250
    Stack trace:

    0 D:\SugarCRM\sugarcrm\service\core\REST\SugarRestJSON.php(91): SugarWebServiceImplv4->get_entry_list('rfpgrjmg9rr70i4...', 'Opportunities', 'opportunities.n...', 'date_entered DE...', 0, Array, '1000', false)

    1 D:\SugarCRM\sugarcrm\service\core\SugarRestService.php(133): SugarRestJSON->serve()

    2 D:\SugarCRM\sugarcrm\service\core\webservice.php(66): SugarRestService->serve()

    3 D:\SugarCRM\sugarcrm\service\v4_1\rest.php(53): require_once('D:\SugarCRM\sug...')

    4 {main}

    thrown in D:\SugarCRM\sugarcrm\service\v4\SugarWebServiceImplv4.php on line 250

    at SuiteCRMClient.CrmRestServer.DeserializeJson[T](String responseJson)
    at SuiteCRMClient.CrmRestServer.CheckForCrmError(String jsonResponse)
    at SuiteCRMClient.CrmRestServer.GetCrmResponse[T](String strMethod, Object objInput)
    at SuiteCRMClient.RestAPIWrapper.GetEntryList(String module, String query, Int32 limit, String order_by, Int32 offset, Boolean GetDeleted, String[] fields)
    at SuiteCRMAddIn.Dialogs.ArchiveDialog.TryQuery(String searchText, String moduleName, List`1 fieldsToSeek)
    at SuiteCRMAddIn.Dialogs.ArchiveDialog.Search(String searchText)
    Data:System.Collections.ListDictionaryInternal
    HResult:-2146233088

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi RyanF12,

    This is a known issue with PHP 7 and will be resolved in the next release. Thanks.

    • SuiteCRM Outlook Plugin Team
  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    6 months ago

    This is resolved by upgrading both SuiteCRM (either LTS or latest) and SuiteCRM Outlook plugin versions

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