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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#385 - Calendar sync and user licensed

Closed General Question created by kent Verified Purchase 2 years ago

Hi, I have 2 questions:
1. I have installed to my outlook and activated the calendar sync 2 way. But nothing goes either way. What am I doing wrong?
2. I have 13 licenses for the Outlook module, but in my SuiteCRM I have more users. Where can I choose which users to get from my 13 licenses?

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi kent,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #381. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    SuiteCRM Outlook Plugin Team

    • kent member avatar

      kent Verified Purchase

      2 years ago

      Hi, where can I upload the logfile?
      I tried to send to the email you gave, but I just got autoreply that that email was not exisintg

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Hi kent,

      Just to clarify, did you make sure to replace the [at] with @ and [dot] with . ?

    • kent member avatar

      kent Verified Purchase

      2 years ago

      Yes i did

    • suitecrm member avatar

      SuiteCRM Provider Affiliate

      2 years ago

      Is this perhaps a problem with your email client?

      The email address should look exactly like this: support.png

  2. kent member avatar

    kent Verified Purchase

    2 years ago

    Since I am not able to send email to your address, I have uploaded the logs here: www.avalia.no/no/files/logs.zip

  3. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Kent,

    Just to clarify, it's the outlook plugin logs we were looking for. You can find this under settings > information tab (Set level to DEBUG). Thanks. As for the logs you have already uploaded I suggest deleting them on your end as they may contain confidential information.

    In regards to your second question, Outlook syncs to the assigned to contacts of that user only, so I would recommend to provide licenses to the users that have the most assigned to contacts that require the plugin.

  4. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    I have sent you an email which you can reply to with the appropriate logs.

  5. kent member avatar

    kent Verified Purchase

    2 years ago

    Regarding my second question above, you reply that you recommend to provide licenses to users that have the most assigned to contact that require the plugin. I didnt quite understand this reply. In my SuiteCRM we have 20+ users. But only 13 of those should use a license with the Outlook intgeration. Where exactly do I choose which of the 20+ users who will get a license?

  6. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi Kent,

    You will need to manually distribute out the licence keys to your chosen users. Those users will then need to setup the outlook plugin for themselves with their provided licence key.

    SuiteCRM Outlook Plugin Team

  7. kent member avatar

    kent Verified Purchase

    2 years ago

    Any news about the issue of why I am not able to sync? Did you get my logs?

  8. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    Hi Kent,

    Looking through your log I see this line which is probably the cause of your problem:

    2017-06-05 01:46:16,443 | 6  | INFO  | Synchoniser.ShouldAddOrUpdateItemFromOutlookToCrm: Meetings not added to CRM because import access is not granted.
    

    You need to configure SuiteCRM to allow your Outlook users to import calendar events.

    Cheers

    Simon

  9. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    If you have other issues please feel free to get back to us - we're particularly interested in issues from users who do not have English as their default languages, because we have had some quirks pointed out by French-speaking users and I'm not completely confident there are not more.

  10. kent member avatar

    kent Verified Purchase

    2 years ago

    Thanks for your reply. But can anyone help me with exactly how these settings can be set correct in Suite? I dont find them anywhere described?

  11. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Closing this case as it has been duplicated in #422

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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