by SuiteCRM

The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

Cancel at any time!
Free Trial

#550 - Contacts and Calender doesnt SYNC

Closed Bug? created by mirko Verified Purchase 2 years ago

Hello,

I have installed the Outlook Plugin. Plugin version 3.0.5.0. Suitcrm Version 7.8.5.
The archiving of emails works perfectly. But neither the calendar nor the contacts are synchronized.

The Outlook is in German, in german Version the calendar is not "Calendar" but named "Kalender".
Is this the case?

Is there a way to configure the Outlook plugin to work with an german Outlook?
What else could it be?

Please help urgent.

Best regards
Mirko

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi mirko,

    Is it possible if we could ask you to send your Outlook DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #550. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. mirko member avatar

    mirko Verified Purchase

    2 years ago

    Any Idea what to do. I sende you EMails with the required Informations but no respons :-(

  3. Simon_Brooke member avatar

    Simon_Brooke

    2 years ago

    Hi Mirko

    This is an internationalisation problem - we were using the module name, not the module key to identify modules, and of course the names are different in non-English-language installations. This issue was fixed in version 3.0.9.

    Download the latest version and try again, I'm certain you will find the issue is fixed.

    Cheers

  4. mirko member avatar

    mirko Verified Purchase

    2 years ago

    Hi Simon,

    it works fine with the new Version of the plugin.
    But now i had another problem, for intensive testing on our systems all 3 keys are under using. i uninstalled the plugin on test systems, but now on the live system i cannot register the plugin with the existing serial.

    CAN you PLEASE change our serial and provide me the new one.
    We are willing to buy mor licenses but first i must get the life system working.

    thanks & kind regards
    Mirko

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...