Official SuiteCRM Outlook Plugin

Hi guidofueth,

Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #441. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

• SuiteCRM Outlook Plugin Team

SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8201 Auto-archiving: off

Logging level: Debug

2017-06-20 17:43:29,167 | VSTA_Main | DEBUG | Adding event handlers for folder Kontakte (Nur dieser Computer) 2017-06-20 17:43:29,189 | VSTA_Main | DEBUG | Adding event handlers for folder Aufgaben (Nur dieser Computer) 2017-06-20 17:43:29,194 | VSTA_Main | DEBUG | Adding event handlers for folder Kalender (Nur dieser Computer) 2017-06-20 17:43:29,217 | VSTA_Main | INFO | AppointmentSyncing.GetOutlookItems: Adding unknown item to queue: Outlook Id : 000000007B69B84C530C88438345FF8A0654C5A90700CE68E9FA82C1DC4E92D76A6571B44C0300000000022F0000CE68E9FA82C1DC4E92D76A6571B44C030000000018040000 CRM Id : [not present] Subject : 'testmeeting' Sensitivity : olNormal Recipients: ******: ******

2017-06-20 17:43:29,254 | Background | DEBUG | RestService.CreateGetResuest: sending '******' 2017-06-20 17:43:30,146 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True 2017-06-20 17:43:30,146 | Background | INFO | LicenceValidationHelper.Validate: returning True 2017-06-20 17:43:30,146 | Background | INFO | Licence verified... 2017-06-20 17:43:30,616 | Background | INFO | Authentication succeeded... 2017-06-20 17:43:30,616 | Background | INFO | Starting normal operations. 2017-06-20 17:43:30,617 | Background | DEBUG | Starting thread Daemon 2017-06-20 17:43:30,624 | Background | DEBUG | Starting thread AS 2017-06-20 17:43:30,625 | Background | DEBUG | Starting thread CS 2017-06-20 17:43:30,626 | AS | DEBUG | AppointmentSyncing SynchroniseAll starting 2017-06-20 17:43:30,626 | Background | DEBUG | Starting thread TS 2017-06-20 17:43:30,626 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled 2017-06-20 17:43:30,633 | TS | DEBUG | TaskSyncing SynchroniseAll starting 2017-06-20 17:43:30,634 | Background | DEBUG | Starting thread EM 2017-06-20 17:43:30,634 | AS | DEBUG | Permissions cache miss 2017-06-20 17:43:30,634 | TS | DEBUG | Permissions cache miss 2017-06-20 17:43:30,635 | EM | DEBUG | Auto-Archive iteration started 2017-06-20 17:43:31,046 | AS | WARN | Cannot detect access Meetings/export 2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied 2017-06-20 17:43:31,046 | AS | DEBUG | Permissions cache miss 2017-06-20 17:43:31,046 | AS | WARN | Cannot detect access Calls/export 2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied 2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed 2017-06-20 17:43:32,201 | TS | WARN | Cannot detect access Tasks/export 2017-06-20 17:43:32,201 | TS | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied 2017-06-20 17:43:32,201 | TS | DEBUG | TaskSyncing SynchroniseAll completed 2017-06-20 17:43:32,964 | EM | DEBUG | Auto-Archive iteration completed

======================== Looks like I have to enable the Export Access somewhere.... the question is: Where? ;)

Uuups. and can someone please delete the URL in my post? missed that one

Are there any hints how to solve this issue?

Hi guidofueth.

Sounds like you have Roles already set up for your user on SuiteCRM. By default all users has access to all modules so perhaps your system admin has restricted it based on Teams. Only Admin users are able to adjust Roles and Access via the Admin > Role Management. Ask them to change the Export & Import access to the particular modules (Accounts, Contacts, Meetings, Calls, Tasks).

• SuiteCRM Team

I havent set any roles yet. (I am admin by myself)

The calendar sync is not working with standard user nor it is working with an admin user.

Regards

Hi guidofueth,

Can you send your suitecrm.logs over to us at outlook[at]salesagility[dot]com - these would be at fatal level (which is default). We believe that it may be a query failing which returns an obscure warning - Access Denied.

• SuiteCRM Team.

Same issue here (Win10Pro 64Bit, Outlook 2016): 2017-07-12 23:48:07,361 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True 2017-07-12 23:48:07,361 | Background | INFO | LicenceValidationHelper.Validate: returning True 2017-07-12 23:48:07,361 | Background | INFO | Licence verified... 2017-07-12 23:48:07,361 | Background | INFO | Authentication succeeded... 2017-07-12 23:48:07,361 | Background | INFO | Starting normal operations. 2017-07-12 23:48:07,362 | Background | DEBUG | Starting thread Daemon 2017-07-12 23:48:07,371 | Background | DEBUG | Starting thread AS 2017-07-12 23:48:07,372 | Background | DEBUG | Starting thread CS 2017-07-12 23:48:07,372 | Background | DEBUG | Starting thread TS 2017-07-12 23:48:07,372 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled 2017-07-12 23:48:07,373 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled 2017-07-12 23:48:07,373 | TS | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled 2017-07-12 23:48:07,373 | Background | DEBUG | Starting thread EM 2017-07-12 23:48:07,374 | EM | DEBUG | Auto-Archive iteration started 2017-07-12 23:48:08,309 | EM | DEBUG | Auto-Archive iteration completed 2017-07-12 23:48:35,119 | VSTA_Main | ERROR | Auto-archiving: off 2017-07-12 23:48:35,120 | VSTA_Main | ERROR | Logging level: Debug 2017-07-12 23:48:37,372 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-12 23:48:37,372 | 8 | INFO | About to perform FetchEmailCategoriesAction. 2017-07-12 23:48:37,455 | 8 | INFO | FetchEmailCategoriesAction completed. 2017-07-12 23:49:07,467 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-12 23:49:37,468 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-12 23:50:07,468 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-12 23:50:37,469 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.

New findings:

Running Outlook in Administratormode, right-click "Running as Admin", shows that appointments are queued, but the outlook-appointments do not appear in SuiteCRM and vice-versa.

May be the language the problem (in my case it's a German Outlook and a German Suitecrm).

May it be, that the plugin doesn't find the appropriate folder in Outlook. It's in my experience a common problem when importing data in Outlook.

Log:

2017-07-13 09:42:12,036 | VSTA_Main | DEBUG | Outlook NewMail: email received event 2017-07-13 09:42:25,966 | 17 | WARN | Anonymous thread 17 running as 'Daemon'. 2017-07-13 09:42:55,561 | 17 | WARN | Anonymous thread 17 running as 'TS'. 2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing SynchroniseAll starting 2017-07-13 09:42:55,561 | 17 | DEBUG | Permissions cache miss 2017-07-13 09:42:55,561 | 17 | WARN | Cannot detect access Tasks/export 2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied 2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing SynchroniseAll completed 2017-07-13 09:42:55,561 | 17 | WARN | Anonymous thread 17 running as 'AS'. 2017-07-13 09:42:55,561 | 17 | DEBUG | AppointmentSyncing SynchroniseAll starting 2017-07-13 09:42:55,561 | 17 | DEBUG | Permissions cache miss 2017-07-13 09:42:55,562 | 17 | WARN | Cannot detect access Meetings/export 2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied 2017-07-13 09:42:55,562 | 17 | DEBUG | Permissions cache miss 2017-07-13 09:42:55,562 | 17 | WARN | Cannot detect access Calls/export 2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied 2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing SynchroniseAll completed 2017-07-13 09:42:55,576 | 8 | WARN | Anonymous thread 8 running as 'CS'. 2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing SynchroniseAll starting 2017-07-13 09:42:55,576 | 8 | DEBUG | Permissions cache miss 2017-07-13 09:42:55,576 | 8 | WARN | Cannot detect access Contacts/export 2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied 2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing SynchroniseAll completed 2017-07-13 09:42:55,967 | 20 | WARN | Anonymous thread 20 running as 'Daemon'. 2017-07-13 09:43:04,263 | 17 | WARN | Anonymous thread 17 running as 'EM'. 2017-07-13 09:43:04,263 | 17 | DEBUG | Auto-Archive iteration started 2017-07-13 09:43:04,997 | 17 | DEBUG | Auto-Archive iteration completed 2017-07-13 09:43:25,982 | 20 | WARN | Anonymous thread 20 running as 'Daemon'. 2017-07-13 09:43:55,982 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-13 09:44:25,983 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-13 09:44:55,984 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-13 09:45:25,984 | 8 | WARN | Anonymous thread 8 running as 'Daemon'. 2017-07-13 09:45:53,979 | VSTA_Main | ERROR | Auto-archiving: off 2017-07-13 09:45:53,980 | VSTA_Main | ERROR | Logging level: Debug 2017-07-13 09:45:55,986 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.

"Cannot detect access Contacts/export" -> May this be the problem.

Add Information: I'm using Microsoft Exchange Server using Activesync ("in the cloud")

Hi, this turned out to be an internationalisation problem, and is fixed in version 3.0.9. Please download this version and I'm confident you'll find this problem is gone.