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The Ultimate Outlook Plugin Has Arrived - In response to user requests, SuiteCRM have created the ultimate Outlook plugin which is maintained by SuiteCRM developers. Our plugin supports Outlook 2010 upwards and includes two way synchronisation with CRM, Calender, Calls, Meeting, Tasks and Email Archiving.

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#441 - Calender Sync not working

Closed Bug? created by guidofueth 2 years ago

Hi,

I purchased the Outlook plugin a while ago. While the Archive function for email is working pretty good, i cant get the calendar sync to run.

I have installed the plugin and entered my credentials. The Connection to my suitcrm Installation is working fine. I activated the sync for the calendar and hit save. It does not seem to work. Maybe I am missing something.

I am using:
Windows 10 64bit
Office 2016 64bit
latest Version of the Outlook plugin.

Best regards

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi guidofueth,

    Is it possible if we could ask you to send your DEBUG logs (logs set at DEBUG level) during replicating the issue to our support email address outlook[at]salesagility[dot]com referencing this Ticket #441. If you could also include what PHP version you are running off of, that would be much appreciated and we'll investigate.

    • SuiteCRM Outlook Plugin Team
  2. guidofueth member avatar

    guidofueth

    2 years ago

    SuiteCRM Outlook Add-In v3.0.5.0 in Outlook version 16.0.0.8201
    Auto-archiving: off

    Logging level: Debug

    2017-06-20 17:43:29,167 | VSTA_Main | DEBUG | Adding event handlers for folder Kontakte (Nur dieser Computer)
    2017-06-20 17:43:29,189 | VSTA_Main | DEBUG | Adding event handlers for folder Aufgaben (Nur dieser Computer)
    2017-06-20 17:43:29,194 | VSTA_Main | DEBUG | Adding event handlers for folder Kalender (Nur dieser Computer)
    2017-06-20 17:43:29,217 | VSTA_Main | INFO | AppointmentSyncing.GetOutlookItems: Adding unknown item to queue:
        Outlook Id : 000000007B69B84C530C88438345FF8A0654C5A90700CE68E9FA82C1DC4E92D76A6571B44C0300000000022F0000CE68E9FA82C1DC4E92D76A6571B44C030000000018040000
        CRM Id     : [not present]
        Subject     : 'testmeeting'
        Sensitivity : olNormal
        Recipients:
            ******: ******

    2017-06-20 17:43:29,254 | Background | DEBUG | RestService.CreateGetResuest: sending '******'
    2017-06-20 17:43:30,146 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True
    2017-06-20 17:43:30,146 | Background | INFO | LicenceValidationHelper.Validate: returning True
    2017-06-20 17:43:30,146 | Background | INFO | Licence verified...
    2017-06-20 17:43:30,616 | Background | INFO | Authentication succeeded...
    2017-06-20 17:43:30,616 | Background | INFO | Starting normal operations.
    2017-06-20 17:43:30,617 | Background | DEBUG | Starting thread Daemon
    2017-06-20 17:43:30,624 | Background | DEBUG | Starting thread AS
    2017-06-20 17:43:30,625 | Background | DEBUG | Starting thread CS
    2017-06-20 17:43:30,626 | AS | DEBUG | AppointmentSyncing SynchroniseAll starting
    2017-06-20 17:43:30,626 | Background | DEBUG | Starting thread TS
    2017-06-20 17:43:30,626 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled
    2017-06-20 17:43:30,633 | TS | DEBUG | TaskSyncing SynchroniseAll starting
    2017-06-20 17:43:30,634 | Background | DEBUG | Starting thread EM
    2017-06-20 17:43:30,634 | AS | DEBUG | Permissions cache miss
    2017-06-20 17:43:30,634 | TS | DEBUG | Permissions cache miss
    2017-06-20 17:43:30,635 | EM | DEBUG | Auto-Archive iteration started
    2017-06-20 17:43:31,046 | AS | WARN | Cannot detect access Meetings/export
    2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied
    2017-06-20 17:43:31,046 | AS | DEBUG | Permissions cache miss
    2017-06-20 17:43:31,046 | AS | WARN | Cannot detect access Calls/export
    2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied
    2017-06-20 17:43:31,046 | AS | DEBUG | AppointmentSyncing SynchroniseAll completed
    2017-06-20 17:43:32,201 | TS | WARN | Cannot detect access Tasks/export
    2017-06-20 17:43:32,201 | TS | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied
    2017-06-20 17:43:32,201 | TS | DEBUG | TaskSyncing SynchroniseAll completed
    2017-06-20 17:43:32,964 | EM | DEBUG | Auto-Archive iteration completed

    ========================
    Looks like I have to enable the Export Access somewhere.... the question is: Where? ;)

  3. guidofueth member avatar

    guidofueth

    2 years ago

    Uuups. and can someone please delete the URL in my post? missed that one

  4. guidofueth member avatar

    guidofueth

    2 years ago

    Are there any hints how to solve this issue?

  5. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi guidofueth.

    Sounds like you have Roles already set up for your user on SuiteCRM. By default all users has access to all modules so perhaps your system admin has restricted it based on Teams.
    Only Admin users are able to adjust Roles and Access via the Admin > Role Management. Ask them to change the Export & Import access to the particular modules (Accounts, Contacts, Meetings, Calls, Tasks).

    • SuiteCRM Team
  6. guidofueth member avatar

    guidofueth

    2 years ago

    I havent set any roles yet. (I am admin by myself)

    The calendar sync is not working with standard user nor it is working with an admin user.

    Regards

  7. suitecrm member avatar

    SuiteCRM Provider Affiliate

    2 years ago

    Hi guidofueth,

    Can you send your suitecrm.logs over to us at outlook[at]salesagility[dot]com - these would be at fatal level (which is default). We believe that it may be a query failing which returns an obscure warning - Access Denied.

    • SuiteCRM Team.
  8. as member avatar

    as

    2 years ago

    Same issue here (Win10Pro 64Bit, Outlook 2016):
    2017-07-12 23:48:07,361 | Background | INFO | LicenceValidationHelper.InterpretStatusCode: status code OK, returning True
    2017-07-12 23:48:07,361 | Background | INFO | LicenceValidationHelper.Validate: returning True
    2017-07-12 23:48:07,361 | Background | INFO | Licence verified...
    2017-07-12 23:48:07,361 | Background | INFO | Authentication succeeded...
    2017-07-12 23:48:07,361 | Background | INFO | Starting normal operations.
    2017-07-12 23:48:07,362 | Background | DEBUG | Starting thread Daemon
    2017-07-12 23:48:07,371 | Background | DEBUG | Starting thread AS
    2017-07-12 23:48:07,372 | Background | DEBUG | Starting thread CS
    2017-07-12 23:48:07,372 | Background | DEBUG | Starting thread TS
    2017-07-12 23:48:07,372 | AS | DEBUG | AppointmentSyncing.SynchroniseAll not running because not enabled
    2017-07-12 23:48:07,373 | CS | DEBUG | ContactSyncing.SynchroniseAll not running because not enabled
    2017-07-12 23:48:07,373 | TS | DEBUG | TaskSyncing.SynchroniseAll not running because not enabled
    2017-07-12 23:48:07,373 | Background | DEBUG | Starting thread EM
    2017-07-12 23:48:07,374 | EM | DEBUG | Auto-Archive iteration started
    2017-07-12 23:48:08,309 | EM | DEBUG | Auto-Archive iteration completed
    2017-07-12 23:48:35,119 | VSTA_Main | ERROR | Auto-archiving: off
    2017-07-12 23:48:35,120 | VSTA_Main | ERROR | Logging level: Debug
    2017-07-12 23:48:37,372 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-12 23:48:37,372 | 8 | INFO | About to perform FetchEmailCategoriesAction.
    2017-07-12 23:48:37,455 | 8 | INFO | FetchEmailCategoriesAction completed.
    2017-07-12 23:49:07,467 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-12 23:49:37,468 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-12 23:50:07,468 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-12 23:50:37,469 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.

  9. as member avatar

    as

    2 years ago

    New findings:

    Running Outlook in Administratormode, right-click "Running as Admin", shows that appointments are queued, but the outlook-appointments do not appear in SuiteCRM and vice-versa.

    May be the language the problem (in my case it's a German Outlook and a German Suitecrm).

    May it be, that the plugin doesn't find the appropriate folder in Outlook. It's in my experience a common problem when importing data in Outlook.

  10. as member avatar

    as

    2 years ago

    Log:

    2017-07-13 09:42:12,036 | VSTA_Main | DEBUG | Outlook NewMail: email received event
    2017-07-13 09:42:25,966 | 17 | WARN | Anonymous thread 17 running as 'Daemon'.
    2017-07-13 09:42:55,561 | 17 | WARN | Anonymous thread 17 running as 'TS'.
    2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing SynchroniseAll starting
    2017-07-13 09:42:55,561 | 17 | DEBUG | Permissions cache miss
    2017-07-13 09:42:55,561 | 17 | WARN | Cannot detect access Tasks/export
    2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing.SynchroniseAll not synchronising Tasks because export access is denied
    2017-07-13 09:42:55,561 | 17 | DEBUG | TaskSyncing SynchroniseAll completed
    2017-07-13 09:42:55,561 | 17 | WARN | Anonymous thread 17 running as 'AS'.
    2017-07-13 09:42:55,561 | 17 | DEBUG | AppointmentSyncing SynchroniseAll starting
    2017-07-13 09:42:55,561 | 17 | DEBUG | Permissions cache miss
    2017-07-13 09:42:55,562 | 17 | WARN | Cannot detect access Meetings/export
    2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing.SynchroniseAll not synchronising Meetings because export access is denied
    2017-07-13 09:42:55,562 | 17 | DEBUG | Permissions cache miss
    2017-07-13 09:42:55,562 | 17 | WARN | Cannot detect access Calls/export
    2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing.SynchroniseAll: not synchronising Calls because export access is denied
    2017-07-13 09:42:55,562 | 17 | DEBUG | AppointmentSyncing SynchroniseAll completed
    2017-07-13 09:42:55,576 | 8 | WARN | Anonymous thread 8 running as 'CS'.
    2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing SynchroniseAll starting
    2017-07-13 09:42:55,576 | 8 | DEBUG | Permissions cache miss
    2017-07-13 09:42:55,576 | 8 | WARN | Cannot detect access Contacts/export
    2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing.SynchroniseAll not synchronising Contacts because export access is denied
    2017-07-13 09:42:55,576 | 8 | DEBUG | ContactSyncing SynchroniseAll completed
    2017-07-13 09:42:55,967 | 20 | WARN | Anonymous thread 20 running as 'Daemon'.
    2017-07-13 09:43:04,263 | 17 | WARN | Anonymous thread 17 running as 'EM'.
    2017-07-13 09:43:04,263 | 17 | DEBUG | Auto-Archive iteration started
    2017-07-13 09:43:04,997 | 17 | DEBUG | Auto-Archive iteration completed
    2017-07-13 09:43:25,982 | 20 | WARN | Anonymous thread 20 running as 'Daemon'.
    2017-07-13 09:43:55,982 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-13 09:44:25,983 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-13 09:44:55,984 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-13 09:45:25,984 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.
    2017-07-13 09:45:53,979 | VSTA_Main | ERROR | Auto-archiving: off
    2017-07-13 09:45:53,980 | VSTA_Main | ERROR | Logging level: Debug
    2017-07-13 09:45:55,986 | 8 | WARN | Anonymous thread 8 running as 'Daemon'.

    "Cannot detect access Contacts/export" -> May this be the problem.

    Add Information: I'm using Microsoft Exchange Server using Activesync ("in the cloud")

  11. Simon_Brooke member avatar

    Simon_Brooke

    a year ago

    Hi, this turned out to be an internationalisation problem, and is fixed in version 3.0.9. Please download this version and I'm confident you'll find this problem is gone.

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