Official SuiteCRM Outlook Plugin v4 has arrived - Compatible with the Outlook Web App or Outlook 2016+ connected to Office365 or Exchange Server 2016. A complete rebuild developed and maintained by SuiteCRM developers, the addon retains previous functionality while massively improves performance, reliability and stability!
#4631 - activating outlook plugin in outlook
Up to this point, I have successfully installed the available outlook plugin in CRM but It seems like the plug-in for Outlook 2013, on premise install, does not work as Outlook expects an .EXE file.
Could you please advise? Thanks, Hans
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a year ago
Hi Hans,
Please refer to the documentation here: https://store.suitecrm.com/docs/SuiteCRM-official-outlook-plugin
The minimum supported outlook version is now 2016
a year ago
Hi, I upgraded to Outlook 2016 and the same occurs: Up to this point, I have successfully installed the available outlook plugin in CRM but It seems like the plug-in for Outlook 2016, on premise install, does not work as Outlook expects an .EXE file.
a year ago
Hi Hans,
Are you using a Microsoft email account? (other providers e.g gmail, yahoo etc are not supported)
Your desktop version of outlook needs to connect to a Microsoft exchange server, either on premise, self hosted or part of the office 365 suite to enable Outlook Add-Ins
a year ago
Hi, We use a Microsoft Exchange server, on premise
a year ago
Please check if Add-ins are available using the following steps:
In Outlook, click Home > Get Add-ins on the ribbon.
a year ago
Hi, Been there, done that. There are a number of add-ins available there. None of them is a suitecrm add-in. At 'get add-ins' at the ribbon, Outlook is expecting an .exe file. The plugin does not have that.
a year ago
Hi, sorry that I get no response on this issue. I have quit the trial and will try to find a working solution somewhere else.
a year ago
Hello,
Apologies for the delayed response. Our documentation is currently being updated to reflect the Outlook Desktop Application. Below is a link to a resource that should help you add custom Add-ins to your Outlook Desktop App. Please scroll to "Figure J" on the page for instructions on how to add the .XML file. Https://www.Techrepublic.Com/article/how-to-install-and-manage-add-ins-in-microsoft-outlook/
Thank you, Outlook Plug-in Team