by SuiteCRM

Official SuiteCRM Outlook Plugin v4 has arrived - A complete plugin rebuild developed and maintained by SuiteCRM developers entirely from scratch, the addon retains previous functionality while massively improves performance, reliability and stability!

Free 30 day trial
Try it Now

#2159 - Auto Archive archives every message multiple times

Closed Bug? created by sviluppo a year ago

Hi,
Auto Archive function archives both incoming and outgoing messages a number of times over and over, so that we have duplicates in suiteCRM.

As settings, I selected both "Archive Mail Received by ...", "Archive Mail Sent by ..." and "Archive All Messages In The Selected Folders:", checking inbox and sent mail. This is because account is IMAP and it's read from different devices but only Outlook archives messages on suiteCRM.

Thank you

Plugin version: 3.0.20.0
PHP version on server: 7.0.33
suiteCRM version: 7.11.7

  1. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    Could you please provide some screenshots of the settings found in the Archive, Auto-Archive and Synchronisation tabs?
    This will help us recreate your setup fully and try to replicate your issues.

    SuiteCRM Outlook Plugin Team

  2. suitecrm member avatar

    SuiteCRM Provider Affiliate

    a year ago

    Hi there,

    This issue will be closed as we have received no response, if this is still an issue please comment and we will reopen this ticket. We recommend upgrading your SuiteCRM Outlook Plugin to the latest available version to ensure you stay up to date with new features and fixes.

    SuiteCRM Outlook Plugin Team

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...